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10 49-80393-4
Before you
call for service
Troubleshooting Tips
Professional Range Hood
Problem Possible Cause What To Do
The Halogen/Heat
Lamp Does Not Work
The lamp or socket may be
defective or a wire could be
disconnected.
1. Do some trouble-shooting by removing
the lamp and place it in the socket of a
lamp that does work (the heat lamp will
fit in the halogen socket for the purpose
of checking it). Does it work now? If no,
the lamp is defective. If your hood is still
in-warranty, call Monogram service and
ask them to mail out a new lamp. State
clearly whether you need the halogen or
the heat lamp. Lamps on this product are
covered by warranty and are cataloged. If
the hood is no longer covered by warranty,
reference the Care and Cleaning section
of this manual to see lamp requirements.
Lamps can be purchased at home building
stores, specialty lighting stores or through
Monogram Parts. Reference the defective
lamp for information as well.
2. If you placed the lamp in a working
socket and it does illuminate, the original
socket may be defective or a wire may be
disconnected. Call Monogram for service.
Part Is Missing/
Damaged/ Defective
In the unlikely event that a part
would be missing, damaged
or defective, we can serve
you, the consumer, quickly by
mailing these parts to you.
We have identified several easy-to-install parts.
These include:
Lamps, lamp bezels, filters, baffles, grease
trays, knobs, utensil rods, Owner’s Manual
and Installation Instructions.
Call Monogram service and carefully describe
your model number and the part you need.
The model number is located inside the hood
chassis, behind the filter/baffle.
Duct Cover Is Missing The duct cover is not included
with the hood. It must be
purchased as an accessory.
ŶGXFWFRYHUIRUXVHZLWKDRU
hood–order kit #ZX36DC6
ŶGXFWFRYHUIRUXVHZLWKDRU
hood–order kit #ZX36DC12
ŶGXFWFRYHUIRUXVHZLWKDKRRG±RUGHU
kit #ZX48DC6
ŶGXFWFRYHUWKDWZRUNVZLWKDKRRG±
order kit #ZX48DC12
Call Monogram Parts. See Consumer Service
page in this manual for a list of phone numbers.
Installation Part Is
Missing/Damaged/
Defective
:HSURYLGHDURXQGYHUWLFDOGXFW
transition. This part can be mailed out to the
hood installer if it is in some way unusable.
All other duct transitions, elbows, etc must
be purchased locally. We can also mail out
many other parts that come with the hood to
your installer. Call Monogram Service. See
Consumer Service page in this manual for a
list of phone numbers. Ask them to mail the
parts only—no service call required.
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