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AppLink issues
Possible solution(s)Possible cause(s)Issue
Make sure you have a compatible smartphone; an Android with OS
2.3 or higher or an iPhone 3GS or newer with iOS 5.0 or higher.
Additionally, make sure you pair and connect your phone to SYNC 3
in order to find AppLink-capable apps on your device. iPhone users
must also connect to a USB port with an Apple USB cable.
You did not connect an Applink Compat-
ible phone to SYNC 3.
AppLink Mobile Applica-
tions: When I select "Find
Mobile Apps," SYNC 3
does not find any applica-
tions.
Make sure you have downloaded and installed the latest version of
the app from your phone's app store. Make sure the app is running
on your phone. Some apps require you to register or login to the app
on the phone before using them with AppLink. Also, some may have
a "Ford SYNC" setting, so check the app's settings menu on the phone.
AppLink-enabled apps are not installed
and running on your mobile device.
My phone is connected,
but I still cannot find any
apps.
Closing and restarting apps may help SYNC 3 find the application if
you cannot discover it inside the vehicle. On an Android device, if
apps have an 'Exit' or 'Quit' option, then select it and restart the app.
If the app does not have that option, select the phone's settings menu
and select 'Apps', then find the particular app and choose 'Force stop.'
Do not forget to restart the app afterward, then select "Find Mobile
Apps" on SYNC 3.
Sometimes apps do not properly close
and re-open their connection to SYNC 3,
over ignition cycles, for example.
My phone is connected, my
app(s) are running, but I still
cannot find any apps.
On an iPhone with iOS7+, to force close an app, double tap the home
button then swipe up on the app to close it. Tap the home button
again, then select the app again to restart it. After a few seconds, the
app should then appear in SYNC 3's Mobile App's Menu.
467
MKC (TME) Canada/United States of America, JJ7J 19A321 AA enUSA, Edition date: 201707, Second Printing
SYNC™ 3
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