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Vehicles Sold in the United States: Using Roadside Assistance
Complete the roadside assistance identification card and place it in your
wallet for quick reference. This card is found in the owner’s manual
portfolio in the glove compartment.
United States Ford vehicle customers who require Roadside Assistance,
call 1-800-241-3673. If you need to arrange roadside assistance for
yourself, Ford Motor Company will reimburse a reasonable amount for
towing to the nearest Ford dealership within 35 miles (56.3 kilometers).
To obtain reimbursement information, United States Ford vehicle
customers call 1-800-241-3673. Customers will be asked to submit their
original receipts.
Vehicles Sold in Canada: Getting Roadside Assistance
Canadian clients who require roadside assistance, call 1-800-665-2006.
Vehicles Sold in Canada: Using Roadside Assistance
For your convenience, you may complete the roadside assistance
identification card found in the centerfold of this warranty guide and
retain for future reference.
Canadian roadside coverage and benefits may differ from the U.S.
coverage. If you require more information, please refer to the coverage
section of your warranty guide, call us in Canada at 1-800-665-2006 or
visit our website at www.ford.ca.
Sykes Assistance Services Corporation administers the Roadside Assistance
program. You must receive covered services in Canada or the continental
United States. Coverage extends to vehicles that use public, non-seasonal,
annually traveled roadways. Roadside Assistance coverage does not extend
to vehicles involved in cross-country driving, logging, autocross and any
other form of off-road use. Well maintained roads and surfaces help ensure
safe travel for the supplier, and allow their representatives to perform
service as per the standard operating procedures.
In Remote Locations
If our supplier cannot take your vehicle by road to the nearest
authorized dealership, transportation by rail or water may be necessary.
The program covers a tow to the dock or rail terminal and also to the
dealership at the end of the trip. For rail or water transportation,
however, contact your authorized dealer to confirm if you are eligible for
additional coverage before you authorize or pay for the service. Call the
Ford Roadside Assistance at 1-800-665-2006 for additional information.
Roadside Emergencies 269
2015 Expedition (exd)
Owners Guide gf, 1st Printing, July 2014
USA (fus)
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