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15
TROUBLESHOOTING — CONNECTIVITY
First try the solutions suggested here or visit our website at www.whirlpool.com/owners (in Canada www.whirlpool.ca).
If you experience Possible Causes Solution
Dryer is not connected
to home Wi-Fi router:
Smart Grid (Connected)
status indicator is off
The dryer may be in standby mode. Touch the POWER/CANCEL button on the dryer and observe
indicators. All indicator lights are off when in standby mode.
The dryer has never been connected
to the home Wi-Fi router.
See the Whirlpool
®
app.
The dryer has been connected to
the home Wi-Fi router, but dryer
Wi-Fi is off.
Touch and hold WIFI CONNECT for 3 seconds. The Smart Grid
(Connected) status indicator should blink while connecting (this may
take up to 2 minutes).
Lost connection to home Wi-Fi router. Check whether the router is on and working with other computers
or devices in the home (able to access the internet).
Weak signal strength or signal
interference between the dryer
and router.
Try to place the wireless router closer to the dryer. It may be
necessary to install a Wi-Fi range extender.
Smart Grid (Connected)
status indicator does not
light at all after pressing
the WiFi Connect button
Something may be wrong
with the dryer.
Unplug or disconnect dryer power for 30 seconds. Return power.
Repeat Wi-Fi connect process.
Verify that the dryer operates correctly except for not being able
to connect. Call for service.
Dryer is connected to
home Wi-Fi router, but
Whirlpool
®
app or
Smart Grid functions
do not work
Smart Grid features on the dryer may
be off.
Check whether the Smart Grid (Connected) status indicator is
on continuously.
Touch and hold WIFI CONNECT for 3 seconds to turn Smart Grid
feature on.
Connection to the Whirlpool
®
app and
Smart Grid service may be unavailable.
Check if the Smart Grid (Connected) status indicator is blinking.
User account has not been properly set
up, or the dryer has not been registered
in an account.
See the Whirlpool
®
app for account setup and dryer registration
instructions.
Verify that the dryer is paired with your account in the app.
Verify correct e-mail address, mobile number, and notification
preferences.
Connection Status Control Panel Indicator Lights
Dryer is not connected • Smart Grid (Connected) status indicator is OFF
Dryer is attempting to connect to home Wi-Fi router • Smart Grid (Connected) status indicator is
blinking slowly
Dryer is connected to home Wi-Fi router, but • Smart Grid (Connected) status indicator is blinking
Whirlpool
®
app or Smart Grid functions do not work
Dryer is connected to home Wi-Fi router, and the • Smart Grid (Connected) status indicator is ON
Whirlpool
®
app works
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