Owner’s Manual
www.lg.com
REFRIGERATOR
ENGLISH
Copyright © 2020 LG Electronics Inc. All Rights Reserved
LRONC0705V
Read this owner's manual thoroughly before operating the appliance
and keep it handy for reference at all times.
P/No. : MFL69887015_Rev.01
2
CONTENTS
.........
INSTALLATION .................................................
FEATURE CHART ............................................
OPERATION ......................................................
Starting
Temperature Control
Ice Making
Defrosting
..........
CLEANING ..........................................................
GENERAL INFORMATION ...............................
.................................
IMPORTANT WARNINGS ................................
BEFORE CALLING FOR SERVICE .................
EARTH/ GROUNDING CONSTRUCTION
(OPTIONAL) ...................................................
Water Dispenser (Optional)
REQUIREMENTS FOR GROUND
CONNECTION ...................................................
LIMITED WARRANTY ....................................
PRODUCT SPECIFICATIONS .........................
IMPORTANT SAFETY INSTRUCTIONS
SUGGESTIONS FOR FOOD STORAGE
LED REPLACEMENT
........
3
19
11
13
14
16
16
17
18
10
7
20
7
8
3
IMPORTANT SAFETY INSTRUCTIONS
READ ALL INSTRUCTIONS BEFORE USE
Safety Messages
Your safety and the safety of others are very important.
All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of
injury, and tell you what may happen if the instructions are not followed.
This is the safety alert symbol.
This symbol alerts you to potential hazards that can kill or injure you and others. All safety
messages will follow the safety alert symbol and either the word WARNING or CAUTION.
These words mean:
WARNING
You may be killed or seriously injured if you do not follow instructions.
CAUTION
You may be injured or cause damage to the product if you do not follow instructions.
To reduce the risk of explosion, re, death, electric shock, scalding or injury to persons when
using this product, follow basic precautions, including the following:
To reduce the risk of injury to persons, adhere to all industry recommended safety procedures
including the use of long-sleeved gloves and safety glasses.
Never attempt to operate this appliance if it is damaged, malfunctioning, partially disassembled,
or has missing or broken parts, including a damaged cord or plug.
product (115 V, 60 Hz, AC only). It is the users responsibility to replace a standard 2-prong wall
outlet with a standard 3-prong wall outlet.
Do not use an outlet that can b e turned off with a switch. Do not use an extension cord.
The appliance must be positioned f or easy access to a power source.
When moving the refrigerator, be careful not to roll over or damage the power cord.
Contact an authorized service center when installing or relocating the refrigerator.
Do not, under any circumstances, cut or remove the third (ground) prong from the power cord.
Keep packing materials out of the reach of children. Packaging material can be dangerous for
children. There is a risk of suffocation.
Do not install the refrigerator in a damp or dusty place where insulation on electrical parts may
deteriorate.
Do not place the refrigeratorin direct sunlight or expose it to the heat from heating appliances
such as s toves or heaters.
Only connect this product to a dedicated grounded electrical outlet rated for use with this
We have provided many important safety messages in this manual an d on your appliance. Always
read and follow all safety messages.
• Do not bend or pinch the power cord excessively or place heavy objects on it.
WARNING
WARNING
Installation
THIS REFRIGERATOR IS MANUFACTURED WITH GREAT CARE AND UTILIZES THE
LATEST IN TECHNOLOGY.
WE ARE CONFIDENT THAT YOU WILL BE FULLY SATISFIED WITH ITS PERFORMANCE
AND RELIABILITY.
BEFORE USING YOUR REFRIGERATOR, PLEASE READ THIS
IT PROVIDES EXACT INSTRUCTIONS FOR INSTALLATION, OPERATION,
AND MAINTENANCE, AND ALSO SUPPLIES SOME USEFUL HINTS.
INSTALLATION
1. Select a good location.
Place your refrigerator where it is easy to
use.
2. Avoid placing the unit near heat sources,
direct sunlight or moisture.
3.
If required, adjust the leveling screws to
compensate for unevenness of the floor.
The front should be slightly higher than the
rear to aid in door closing.
Leveling screws can be turned easily by
tipping the cabinet slightly.
Turn the leveling screws clockwise( ) to
raise the unit, counterclockwise( ) to
lower it
NEXT
1. Clean your refrigerator thoroughly and wipe
off all dust accumulated during shipping.
3.
4.
Connect the power supply cord (or plug) to
the outlet. Don't double up with other
appliances on the same outlet.
Prior to storing food, leave your refrigerator
on for 2 or 3 hours.
4.
To avoid vibration, the unit must be level
.
MANUAL CAREFULLY.
To ensure proper air circulation around the
refrigerator, maintain sufcient space on
both the sides as well as top and maintain
(if stand base is not used).
5.Don't install this appliance in areas where
the temperature gets below 55 °F (13 °C).
Doing so may cause a loss in cooling
performance.
2. Install accessories such as shelves, bins, and
ice cube tray in their proper places. They are
packed together to prevent possible damage
during shipment.
at least 2 inches (50 mm) from the rear wall.
8
INSTALLATION
B
C
D
A
G
E
F
Dimensions and Clearances
Ambient Temperature
Depth without Handle
Width
Height to Top of Case
Height to Top of Hinge
Depth without Door
Depth (Total with Door Open 90°)
Dimension/Clearance LRONC0705V
Install this appliance in an area where the temperature is between 55 °F (13 °C) and 110 °F (43 °C).
If the temperature around the appliance is too low or high, cooling ability may be adversely affected.
Check the dimensions of the appliance and the installation path to ensure there is sufcient
room to move the refrigerator through doors or narrow openings.
The installation location chosen for the refrigerator should allow space behind the unit for
connections and airow and space in front to open the doors.
-
A
B
C
D
F
G
E
Back Clearance
21 7/8 (555 mm)
20 5/8 (525 mm)
50 7/8 (1292 mm)
51 (1295 mm)
18 5/8 (473 mm)
39 5/8 (1008 mm)
2 (50 mm)
Too small of a distance from adjacent items may r e sult in reduced freezing capability and
increased electricity consumption charges. Allo
w least 2 inches
(50 mm) between the back of
the refrigerator and the
wall.
9
FEATURE CHART
FREEZER ROOM
REFRIGERATOR ROOM
Water Dispenser
Temperature
Control Knob/
Defrost
Button
Lamp Cover
(Optional)
For Fresh Meat
Fresh Zone
Door Bin
10
Drip Tray
Back View
Levelling Screw
- This guide covers several different models. The refrigerator you have
purchased may have some or all of the features shown above.
NOTE
- The positions of bins, shelves and drawers shown above is the most
efcient for energy saving.
SUGGESTION FOR ENERGY SAVING
- Do not overpack the refrigerator. Leave room for air to circulate.
- Do not set the temperature of refrigerator lower than needed. Do not put food near the
temperature sensor.
- Allow hot food to cool prior to storing. Placing hot food in the could spoil other food,
and lead to higher electric bills.
-
Do not open the door frequently. Opening the door lets warm air enter the , and
refrigerator
refrigerator
- Do not keep the door open for a long time. Close the door as soon as you can.
causes the interior temperature to rise.
DEFROSTING
TEMPERATURE CONTROL
STARTING
OPERATION
Turn the controls to the COLDER position before using the appliance for the rst time. Wait 2-3
hours for the temperature to stabilize before storing food. If the appliance is unplugged,
wait 5 minutes before plugging it in again to avoid stress to the compressor.
The default setting for the refrigerator temperature control is
COLDER.
Adjust the temperature control to COLDEST for colder
temperatures or to WARM for warmer temperatures.
It is necessary to regularly defrost your refrigerator in order to
ensure efcient operation. The frost on the surface of the
evaporator should not exceed 1/4 inches (6 mm) before defrosting.
Remove food from around the evaporator before starting the
defrosting operation.
To defrost, press the defrost button (blue button).
MAKING ICE
TIP
To make ice cubes, ll the ice cube tray with w ater to
slightly below the rim and place it in the freezer.
Set the temperature control to the COLDEST position.
To save energy, remember to reset the temperature
To remove ice cubes easily, run water
over the tray before twisting.
control to COLDER once the ice is made.
To remove ice cubes, hold the tray at both ends and
twist gently.
11
Compressor will start operating 7 to 10 minutes after connecting the power cord.
Drip Tray
Once defrosting is complete, the defrost button will return to
its normal position automatically. If the frost on the
surface of the evaporator exceeds 1/4 inch (6 mm),
check and empty the drip tray after defrosting.
1. Open with a screwdriver.
2. Remove and empty the drip tray, dry it off
and reassemble it.
CLEANING
WARNING
Always unplug the power cord prior to cleaning
in the vicinity of electrical parts such as lamps,
switches or controls. Wipe up excess moisture
with a sponge or cloth to prevent water or liquid
from getting into any electrical parts and
causing electric shock. Do not use ammable
or toxic cleaning liquids.
CAUTION: Do not use car wax, rust inhibitors,
oil, gasoline, acids, or wax on surfaces.
Use dish soap or another mild detergent in
water to clean the appliance.
Using harsh detergents can result in
discoloration of the product.
It is important that your refrigerator be kept clean to
prevent undesirable odors. Spilled food should be wiped up
immediately, since it may acidify and stain plastic surfaces
if allowed to sit.
Never use metal scouring pads, brushes, coarse abrasive
cleaners or strong alkaline solutions on any surface.
Do not touch surfaces in the freezer with wet or damp
hands. Damp objects will stick to very cold surfaces.
EXTERIOR
- Use a lukewarm solution of mild soap and
water to clean the durable nish of your refrigerator. Wipe
with a clean, damp cloth and then dry.
For products with a stainless steel exterior, use a clean
sponge or soft cloth and a mild detergent in warm water.
Do not use abrasive or harsh cleaners. Dry thoroughly with
a soft cloth. Do not use appliance wax, bleach, or other
products containing chlorine on stainless steel.
INTERIOR
- Regular cleaning of the interior parts is
recommended. Use a lukewarm solution of mild soap and
water to clean the interior surfaces of your refrigerator.
Wipe with a clean, damp cloth and then dry.
INTERIOR PARTS
- Wash compartment shelves, door
bins, storage trays and magnetic door seals. Clean interior
parts using a lukewarm solution of mild soap and water.
Wipe with a clean damp cloth and then dry.
14
CLEANING
WATER DISPENSER
Grille -
Wipe with a wet cloth, and dry with a dry cloth.
1. Remove the tank cover.
fig. 1
fig. 3
fig. 4
fig. 2
(OPTIONAL)
Cover Cap
Filling the Water Tank
1. Filling with Water
It is not necessary to remove the water tank to ll it. Open
the cover cap on the tank and pour the water in as shown.
- To prevent spills, make sure to close the cover cap before
closing the refrigerator door.
NOTE
2. Disassembly
Grip the tank from the side and bottom and lift it to remove it.
NOTE
3. Assembly
To reassemble the water tank, insert the valve assembly in the
opening on the door as shown. Once the valve assembly is in
place, push the tank down until it is properly aligned.
- Do not ll the water tank with liquids containing sugar or with
carbonated drinks.
Make sure the water tank is empty before disassembling it.
Cleaning the Water Tank
Caution
1. Use lukewarm water when cleaning.
2. Do not put anything other than water in
the dispenser tank. If you use it with soft
drinks, put water in the tank and quickly
dispense 3 or 4 cups of water to clean
out the dispenser.
2. Clean the inside and outside of the water tank
with a mild detergent and rinse thoroughly
under running water. Dry the water tank with
a soft cloth.
3. Clean the inside and outside of the cap w ith
a mild detergent and rinse thoroughly under
running water. Dry the cap with a soft cloth.
15
GENERAL INFORMATION
VACATION TIME
During average length vacations, you will probably
find it best to leave the refrigerator in operation.
Place freezable items in freezer for longer life.
When you plan to be away for an extended period,
remove all food, disconnect the power cord, clean
the interior thoroughly, and leave each door OPEN
to prevent odor formation.
POWER FAILURE
Most power failures are corrected in an hour or two
and will not affect your refrigerator temperatures.
However, you should minimize the number of door
openings while the power is off. During power
failures of longer duration, place a block of dry ice on
top of your frozen packages.
ANTI-CONDENSATION PIPE
The outside wall of the refrigerator cabinet may
sometimes get warm,
especially just after
installation.
Don't be alarmed.
This is due to the anti-
condensation pipe, which
pumps hot refrigerant to
prevent "sweating" on the
outer cabinet wall.
IF YOU MOVE
Remove or securely fasten down all loose items
inside the refrigerator.
To avoid damaging the leveling screw(s), turn them
all the way into the base.
This appliance is intended to be used in
household and similar applications such as:
- Staff kitchen areas in shops, offices and
other working environments.
- Farm houses and by clients in hotels, motels
and other residential type environments.
- Bed and breakfast type environments.
- Catering and similar non-retail applications.
LED REPLACEMENT
NOTE
This product uses LED lighting which cannot be replaced by the user.
Please contact an LG Customer Information Center to have the lighting replaced.
16
BEFORE CALLING FOR SERVICE
IF YOU FEEL YOUR REFRIGERATOR IS NOT OPERATING PROPERLY, CHECK THESE
POSSIBLE CAUSES FIRST :
A fuse in your home may be blown or the circuit
breaker tripped. Or the appliance is connected to a
GFCI (Ground Fault Circuit Interrupter) outlet, and
the outlet's circuit breaker has tripped.
Check the main electrical box and replace the fuse
or reset the circuit breaker. Do not increase fuse
capacity. If the problem is a circuit overload, have it
corrected by a qualied electrician.
PROBLEM POSSIBLE CAUSES
REFRIGERATOR DOES
NOT OPERATE
REFRIGERATOR
COMPARTMENT TEMPERATURE
TOO WARM
ABNORMAL NOISE(S)
REFRIGERATOR
HAS ODOR
DEW FORMS ON THE
CABINET SURFACE
●
Has a house fuse blown or circuit breaker tripped?
●
Has the power cord plug been removed or loosened
from the electrical wall outlet?
●
●
Appliance is placed close to wall or heat source.
●
Warm weather-frequent door openings.
●
Door left open for a long time.
●
●
Refrigerator is installed in a weak or uneven place, or
leveling screw needs adjusting.
●
Unnecessary objects placed in the back side of the
refrigerator.
●
Foods with strong odors should be tightly covered or
wrapped.
●
Interior needs cleaning.
●
Not unusual during periods of high humidity.
●
Door may have been left ajar.
●
Reset the circuit breaker on the GFCI. If the
p
ro
blem persists, contact an electrician.
-
-
REFRIGERATOR IS NOT
COOLING OR
HAS NO POWER
SERVICE CALLS CAN OFTEN BE AVOIDED.
Temperature control not set to proper position.
Large amount of food is kept in the refrigerator.
18
case of electricity leakage.
How to connect the earth wire:
• Connect the earth wire's metal ring end to the earth screw
on the back of the refrigerator.
Do not connect the earth wire to the following locations.
• Gas pipe
It could produce sparks which lead to fire and explosion.
• Telephone earth wire and lightning rod
It is dangerous during lightning.
• Water pipe and water tap
The earth wire connection will not work when the middle of the water pipe is made of plastic.
When installing the product in a humid or wet location, you must install the earth wire.
Ex) • Unfloored or dirt floored room (Room with dirt and no floor), concrete floor
• Location where it can get wet such as near the sink
• Location where water can leak or is humid such as basement
• Other wet or humid location
• Peel off the cable sheath/insulation at the other end of the earth wire. Attach the peeled wire
to a metal screw/nail and then drive it through the wall or ground.
If it is connected to a metal water pipe, it could cause someone to be electrocuted.
A grounding/earth wire may be installed to prevent electric shock in
Especially in locations that are frequently wet such as near a restaurant sink, you are obligated by the law to
install a circuit breaker in addition to the earth wire.
After consulting with your retailer or electrician, you must install an earth wire installation (Type 3 earth
construction). Please note that such an installation could incur extra fees.
19
LIMITED WARRANTY
USA
TERMS AND CONDITIONS
ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT
REQUIRES YOU AND LG ELECTRONICS (“LG”) TO RESOLVE DISPUTES BY BINDING ARBITRATION
INSTEAD OF IN COURT, UNLESS YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS AND
JURY TRIALS ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING
DISPUTES” BELOW.
Should your LG Refrigerator ("Product") fail due to a defect in materials or workmanship under
normal and proper use, during the warranty period set forth below, LG will, at its option, repair or
replace the Product. This limited warranty is valid only to the original retail purchaser of the
Product (“You”) and applies only when purchased lawfully and used within the United States
including U.S. Territories.
• Replacement Products and parts are warranted for the remaining portion of the original warranty period
or ninety (90) days, whichever is greater.
• Replacement Products and parts may be new, reconditioned, refurbished, or otherwise factory
remanufactured.
• Replaced Product or part(s) will be the property of LG.
• Proof of original retail purchase specifying the Product model and date of purchase is required to obtain
warranty service under this limited warranty.
• Warranty start date will be ninety (90) days from manufacture date absent valid proof of purchase.
EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THE PRODUCT IS LIMITED IN
DURATION TO THE DURATION OF THE ABOVE LIMITED WARRANTY. UNDER NO CIRCUMSTANCES
SHALL LG OR ITS U.S. DISTRIBUTORS/DEALERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL,
CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST
GOODWILL, LOST REVENUES OR PROFITS, WORK STOPPAGE, IMPAIRMENT OF OTHER GOODS, COST OF
REMOVAL AND REINSTALLATION OF THE PRODUCT, LOSS OF USE, OR ANY OTHER DAMAGES WHETHER
BASED IN CONTRACT, TORT, OR OTHERWISE. LG’S TOTAL LIABILITY, IF ANY, SHALL NOT EXCEED THE
PURCHASE PRICE PAID BY YOU FOR THE PRODUCT.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE
EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU
SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE.
WARRANTY PERIOD
Refrigerator/Freezer
Sealed System
(Condenser, Dryer,
Connecting Tube and
Evaporator)
Compressor
One (1) year from the
date of original retail
purchase
Five (5) years from the
date of original retail
purchase
Five (5) years from the
date of original retail
purchase
Linear / Inverter
Compressor Only : Parts
Only for years 6-10 from
the date of original retail
purchase (Consumer will
be charged for labor)
Parts and Labor (internal/
functional parts only)
Parts and Labor Parts and Labor
20
THIS LIMITED WARRANTY DOES NOT COVER:
• Service trips to deliver, pick up, or install, educate how to operate, correct wiring, or correct
unauthorized repairs.
• Damage or failure of the Product to perform during power failures and interrupted or inadequate
electrical service.
• Damage or failure of the Product caused by leaky or broken water pipes, frozen water pipes, restricted
drain lines, inadequate or interrupted water supply or inadequate supply of air.
• Damage or failure of the Product resulting from operating the Product in a corrosive atmosphere or
contrary to the Product owner’s manual.
• Damage or failure of the Product caused by accidents, pests and vermin, lightning, wind, fire, floods, acts
of nature, or any other causes beyond the control of LG.
• Damage or failure of the Product caused by unauthorized modification or alteration, or if the Product is
used for other than the intended purpose, or any water leakage where the Product was not properly
installed.
• Damage or failure of the Product caused by incorrect electrical current, voltage, or plumbing codes.
• Damage or failure of the Product caused by transportation, storage, and/or handling, including
scratches, dents, chips, and/or other damage to the finish of the Product, unless such damage is
reported within one (1) week of delivery.
• Damage or missing items to any display, open box, or discounted Product.
• Refurbished Product or any Product sold “As Is”, “Where Is”, “With all Faults”, or similar disclaimer.
• Products with original serial numbers that have been removed, altered, or cannot be readily determined.
• Increases in utility costs and additional utility expenses.
• Any noises associated with normal operation.
• Products used for other than normal and proper household use (e.g., commercial or industrial use,
offices, and recreational facilities or vehicles) or contrary to the Product owner’s manual.
• Costs associated with removal and reinstallation of the Product for repairs.
• Replacement of light bulbs, filters, or any consumable parts.
• The removal and reinstallation of the Product if it is installed in an inaccessible location or is not installed
in accordance with the Product owner’s manual.
• Damage or failure of the Product resulting from misuse, abuse, improper installation, repair, or
maintenance. Improper repair includes the use of parts not authorized by LG. Improper installation or
maintenance includes installation or maintenance contrary to the Product owner’s manual.
• Damage or failure of the Product caused by the use of parts, components, accessories (e.g., water filters,
etc.), consumable cleaning products, any other products, or services that are not authorized by LG.
• Shelves, door bins, drawers, handle and accessories, except for internal/functional parts covered under
this limited warranty.
The cost of repair or replacement under these excluded circumstances shall be borne by You.
TO OBTAIN WARRANTY SERVICE AND ADDITIONAL INFORMATION
Call 1-800-243-0000 and select the appropriate option from the menu.
Or visit our website at http://www.lg.com
Or by mail: LG Electronics Customer Service P.O. Box 240007 Huntsville, AL 35813 ATTN: CIC
PROCEDURE FOR RESOLVING DISPUTES:
ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING IN ANY WAY TO THIS LIMITED
WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION, AND
NOT IN A COURT OF GENERAL JURISDICTION. BINDING ARBITRATION MEANS THAT YOU AND LG ARE EACH
WAIVING THE RIGHT TO A JURY TRIAL AND TO BRING OR PARTICIPATE IN A CLASS ACTION.
21
Definitions. For the purposes of this section, references to “LG” mean LG Electronics U.S.A., Inc., its
parents, subsidiaries and affiliates, and each of their officers, directors, employees, agents, beneficiaries,
predecessors in interest, successors, assigns and suppliers; references to “dispute” or “claim” shall include
any dispute, claim or controversy of any kind whatsoever (whether based in contract, tort, statute,
regulation, ordinance, fraud, misrepresentation or any other legal or equitable theory) arising out of or
relating in any way to the sale, condition or performance of the product or this Limited Warranty.
Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify
LG in writing at least 30 days in advance of initiating the arbitration by sending a letter to LG at LG
Electronics, USA, Inc. Attn: Legal Department- Arbitration 111 Sylvan Avenue, Englewood Cliffs, NJ 07632.
You and LG agree to engage in good faith discussions in an attempt to amicably resolve your claim. The
notice must provide your name, address, and telephone number; identify the product that is the subject of
the claim; and describe the nature of the claim and the relief being sought. If you and LG are unable to
resolve the dispute within 30 days, either party may proceed to file a claim for arbitration.
Agreement to Binding Arbitration and Class Action Waiver. Upon failure to resolve the dispute during
the 30 day period after sending written notice to LG, you and LG agree to resolve any claims between us
only by binding arbitration on an individual basis, unless you opt out as provided below. Any dispute
between you and LG shall not be combined or consolidated with a dispute involving any other person’s or
entity’s product or claim. More specifically, without limitation of the foregoing, any dispute between you
and LG shall not under any circumstances proceed as part of a class or representative action. Instead of
arbitration, either party may bring an individual action in small claims court, but that small claims court
action may not be brought on a class or representative basis.
Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must make a written
demand for arbitration. The arbitration will be administered by the American Arbitration Association
(“AAA”) and will be conducted before a single arbitrator under the AAA’s Consumer Arbitration Rules that
are in effect at the time the arbitration is initiated (referred to as the “AAA Rules”) and under the
procedures set forth in this section. The AAA Rules are available online at www.adr.org/consumer. Send a
copy of your written demand for arbitration, as well as a copy of this provision, to the AAA in the manner
described in the AAA Rules. You must also send a copy of your written demand to LG at LG Electronics,
USA, Inc. Attn: Legal Department- Arbitration 111 Sylvan Avenue, Englewood Cliffs, NJ 07632. If there is a
conflict between the AAA Rules and the rules set forth in this section, the rules set forth in this section will
govern. This arbitration provision is governed by the Federal Arbitration Act. Judgment may be entered on
the arbitrator’s award in any court of competent jurisdiction. All issues are for the arbitrator to decide,
except that issues relating to the scope and enforceability of the arbitration provision and to the
arbitrability of the dispute are for the court to decide. The arbitrator is bound by the terms of this
provision.
Governing Law. The law of the state of your residence shall govern this Limited Warranty and any
disputes between us except to the extent that such law is preempted by or inconsistent with applicable
federal law.
Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand
for arbitration, LG will promptly pay all arbitration filing fees to the AAA unless you seek more than $25,000
in damages, in which case the payment of these fees will be governed by the AAA Rules. Except as
otherwise provided for herein, LG will pay all AAA filing, administration and arbitrator fees for any
arbitration initiated in accordance with the AAA Rules and this arbitration provision. If you prevail in the
arbitration, LG will pay your attorneys’ fees and expenses as long as they are reasonable, by considering
factors including, but not limited to, the purchase amount and claim amount. Notwithstanding the
foregoing, if applicable law allows for an award of reasonable attorneys’ fees and expenses, an arbitrator
can award them to the same extent that a court would. If the arbitrator finds either the substance of your
claim or the relief sought in the demand is frivolous or brought for an improper purpose (as measured by
the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all arbitration fees will
be governed by the AAA Rules. In such a situation, you agree to reimburse LG for all monies previously
disbursed by it that are otherwise your obligation to pay under the AAA Rules. Except as otherwise
provided for, LG waives any rights it may have to seek attorneys’ fees and expenses from you if LG prevails
in the arbitration.
Hearings and Location. If your claim is for $25,000 or less, you may choose to have the arbitration
conducted solely on the basis of (1) documents submitted to the arbitrator, (2) through a telephonic
hearing, or (3) by an in-person hearing as established by the AAA Rules. If your claim exceeds $25,000, the
right to a hearing will be determined by the AAA Rules. Any in-person arbitration hearings will be held at a
22
THIS LIMITED WARRANTY DOES NOT COVER:
• Service trips to i) deliver, pick up, or install or; educate on how to operate the Product; ii) correct wiring or
plumbing; or iii) correct unauthorized repairs or installations of the Product;
• Damage or failure of the Product to perform during power failures and interrupted or inadequate
electrical service;
• Damage or failure caused by leaky or broken water pipes, frozen water pipes, restricted drain lines,
inadequate or interrupted water supply or inadequate supply of air;
• Damage or failure resulting from operating the Product in a corrosive atmosphere or contrary to the
instructions outlined in the Product’s owner’s manual;
• Damage or failure to the Product caused by accidents, pests and vermin, lightning, wind, fire, floods, acts
of God, or any other causes beyond the control of LGECI or the manufacturer;
• Damage or failure resulting from misuse, abuse, improper installation, repair, or maintenance of the
Product. Improper repair includes use of parts not authorized or specified by LGECI. Improper
installation or maintenance includes installation or maintenance contrary to the Product’s owner’s
manual;.
• Damage or failure caused by unauthorized modification or alteration of the Product, or if used for other
than the intended household purpose/use of the Product, or damage or failure resulting from any water
leakage due to improper installation of the Product;
• Damage or failure caused by incorrect electrical current, voltage or plumbing codes;
• Damage or failure caused by use that is other than normal household use, including, without limitation,
commercial or industrial use, including use in commercial offices or recreational facilities, or as
otherwise outlined in the Product’s owner’s manual;
• Damage or failure caused by the use of any accessories, components or cleaning products, including,
without limitation, water filters, that are not approved/authorized by LGECI;
• Replacement of the water filter cartridge due to water pressure that is outside the specified operating
range or due to excessive sediment in the water supply;
• Damage or failure caused by transportation and handling, including scratches, dents, chips and/or other
damage to the finish of the Product, unless such damage results from defects in materials or
workmanship and is reported to LGECI within one (1) week of delivery of the Products;
• Damage or missing items to any display, open box, refurbished or discounted Product;
• Refurbished Product or any Product sold “As Is”, “Where Is”, “With all Faults”, or any similar disclaimer;
• Products with original serial numbers that have been removed, altered or cannot be readily determined
at the discretion of LGECI;
• Increases in utility costs and additional utility expenses in any way associated with the Product;
• Any noises associated with normal operation of the Product;
• Replacement of light bulbs, filters, fuses or any other consumable parts;
• Replacement of any part that was not originally included with the Product;
• Costs associated with removal and/or reinstallation of the Product for repairs; and
• Shelves, door bins, drawers, handle and accessories to the Product, except for internal/functional parts
covered under this Limited Warranty.
• Coverage for "in Home" repairs, for products in-warranty, will be provided if the Product is within a 150
km radius from the nearest authorized service center (ASC), as determined by LG Canada. If your Product
is located outside a 150 km radius from a ASC, as determined by LG Canada, it will be your responsibility
to bring the Product, at your sole expense, to the ASC for in-warranty repair.
All costs and expenses associated with the above excluded circumstances, listed under the heading,
This Limited Warranty Does Not Cover, shall be borne by the consumer.
TO OBTAIN WARRANTY SERVICE AND ADDITIONAL INFORMATION, PLEASE CALL OR VISIT OUR WEBSITE:
Call 1-888-542-2623 (7 A.M. to 12 A.M., 365 days a year) and select the appropriate option from the menu,
or visit our website at http://www.lg.com
25
PROCEDURE FOR RESOLVING DISPUTES:
EXCEPT WHERE PROHIBITED AT LAW, ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING
IN ANY WAY TO THIS LIMITED WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH
BINDING ARBITRATION, AND NOT IN A COURT OF GENERAL JURISDICTION. EXCEPT WHERE PROHIBITED
AT LAW, YOU AND LG BOTH IRREVOCABLY AGREE TO WAIVE THE RIGHT TO A JURY TRIAL AND TO BRING
OR PARTICIPATE IN A CLASS ACTION.
Definitions. For the purposes of this section, references to “LG” mean LG Electronics Canada, Inc., its
parents, subsidiaries and affiliates, and each of their officers, directors, employees, agents, beneficiaries,
predecessors in interest, successors, assigns and suppliers; references to “dispute” or “claim” shall include
any dispute, claim or controversy of any kind whatsoever (whether based in contract, tort, statute,
regulation, ordinance, fraud, misrepresentation or any other legal or equitable theory) arising out of or
relating in any way to the sale, condition or performance of the product or this Limited Warranty.
Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify
LG in writing at least 30 days in advance of initiating the arbitration by sending a letter to LGECI Legal
Team at 20 Norelco Drive, North York, Ontario, Canada M9L 2X6 (the “Notice of Dispute”). You and LG
agree to engage in good faith discussions in an attempt to amicably resolve your claim. The notice must
provide your name, address, and telephone number; identify the product that is the subject of the claim;
and describe the nature of the claim and the relief being sought. If you and LG are unable to resolve the
dispute within 30 days of LG’s receipt of the Notice of Dispute, the dispute shall be resolved by binding
arbitration in accordance with the procedure set out herein. You and LG both agree that, during the
arbitration proceeding, the terms (including any amount) of any settlement offer made by either you or LG
will not be disclosed to the arbitrator until the arbitrator determines the dispute.
Agreement to Binding Arbitration and Class Action Waiver. Upon failure to resolve the dispute during
the 30 day period after LG’s receipt of the Notice of Dispute, you and LG agree to resolve any claims
between you and LG only by binding arbitration on an individual basis, unless you opt out as provided
below, or you reside in a jurisdiction that prevents full application of this clause in the circumstances of the
claims at issue (in which case if you are a consumer, this clause will only apply if you expressly agree to the
arbitration). To the extent permitted by applicable law, any dispute between you and LG shall not be
combined or consolidated with a dispute involving any other person’s or entity’s product or claim. More
specifically, without limitation of the foregoing, except to the extent such a prohibition is not permitted at
law, any dispute between you and LG shall not under any circumstances proceed as part of a class or
representative action. Instead of arbitration, either party may bring an individual action in small claims
court, but that small claims court action may not be brought on a class or representative basis except to
the extent this prohibition is not permitted at law in your province or territory of jurisdiction as it relates to
the claims at issue between you and LG.
Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must make a written
demand for arbitration. The arbitration will be private and confidential, and conducted on a simplified and
expedited basis before a single arbitrator chosen by t
he parties under the provincial or territorial
commercial arbitration law and rules of the province or territory of your residence. You must also send a
copy of your written demand to LG at LG Electronics, Canada, Inc., Attn: Legal Department- Arbitration, 20
Norelco Drive, North York, Ontario M9L 2X6. This arbitration provision is governed by your applicable
provincial or territorial commercial arbitration legislation. Judgment may be entered on the arbitrator’s
award in any court of competent jurisdiction. All issues are for the arbitrator to decide, except that, issues
relating to the scope and enforceability of the arbitration provision and to the arbitrability of the dispute
are for the court to decide. The arbitrator is bound by the terms of this provision.
Governing Law. The law of the province or territory of your purchase shall govern this Limited Warranty
and any disputes between you and LG except to the extent that such law is preempted by or inconsistent
with applicable federal or provincial/territorial law. Should arbitration not be permitted for any claim,
action, dispute or controversy between you and LG, you and LG attorn to the exclusive jurisdiction of the
courts of the province or territory of your purchase for the resolution of the claim, action, dispute or
controversy between you and LG.
Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand
for arbitration, LG will promptly pay all arbitration filing fees unless you seek more than $25,000 in
damages, in which case the payment of these fees will be governed by the applicable arbitration rules.
Except as otherwise provided for herein, LG will pay all filing, administration and arbitrator fees for any
arbitration initiated in accordance with the applicable arbitration rules and this arbitration provision. If you
prevail in the arbitration, LG will pay your attorneys’ fees and expenses as long as they are reasonable, by
26
considering factors including, but not limited to, the purchase amount and claim amount. Notwithstanding
the foregoing, if applicable law allows for an award of reasonable attorneys’ fees and expenses, an
arbitrator can award them to the same extent that a court would. If the arbitrator finds either the
substance of your claim or the relief sought in the demand is frivolous or brought for an improper purpose
(as measured by the applicable laws), then the payment of all arbitration fees will be governed by the
applicable arbitration rules. In such a situation, you agree to reimburse LG for all monies previously
disbursed by it that are otherwise your obligation to pay under the applicable arbitration rules. Except as
otherwise provided for, LG waives any rights it may have to seek attorneys’ fees and expenses from you if
LG prevails in the arbitration.
Hearings and Location. If your claim is for $25,000 or less, you may choose to have the arbitration
conducted solely (1) on the basis of documents submitted to the arbitrator, (2) through a telephonic
hearing, or (3) by an in-person hearing as established by the applicable arbitration rules. If your claim
exceeds $25,000, the right to a hearing will be determined by the applicable arbitration rules. Any in-
person arbitration hearings will be held at the nearest, most mutually-convenient arbitration location
available within the province or territory in which you reside unless you and LG both agree to another
location or agree to a telephonic arbitration.
Severability and Waiver. If any portion of this Limited Warranty (including these arbitration procedures)
is unenforceable, the remaining provisions will continue in full force and effect to the maximum extent
permitted by applicable law. Should LG fail to enforce strict performance of any provision of this Limited
Warranty (including these arbitration procedures), it does not mean that LG intends to waive or has waived
any provision or part of this Limited Warranty.
Opt Out.You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can
require the other to participate in an arbitration proceeding. To opt out, you must send notice to LG no
later than 30 calendar days from the date of the first consumer purchaser’s purchase of the product by
either (i) sending an e-mail to [email protected], with the subject line: “Arbitration Opt Out;” or (ii) calling 1-
800-980-2973. You must include in the opt out e-mail or provide by telephone: (a) your name and address;
(b) the date on which the product was purchased; (c) the product model name or model number; and (d)
the serial number (the serial number can be found (i) on the product; or (ii) online by accessing https://
www.lg.com/ca_en/support/repair-service/schedule- repair and clicking on “Find My Model & Serial
Number”).
In the event that you “Opt Out”, the law of the province or territory of your residence shall govern this
Limited Warranty and any disputes between you and LG except to the extent that such law is preempted
by or inconsistent with applicable federal or provincial/territorial law. Should arbitration not be permitted
for any claim, action, dispute or controversy between you and LG, you and LG agree to attorn to the
exclusive jurisdiction of the courts of the province or territory of your residence for the resolution of the
claim, action, dispute or controversy between you and LG.
You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail
or telephone); no other form of notice will be effective to opt out of this dispute resolution procedure.
Opting out of this dispute resolution procedure will not affect the coverage of the Limited Warranty in any
way, and you will continue to enjoy the full benefits of the Limited Warranty. If you keep this product and
do not opt out, then you accept all terms and conditions of the arbitration provision described above.
Conflict of Terms. In the event of a conflict or inconsistency between the terms of this Limited Warranty
and the End User License Agreement (“EULA”) in regards to dispute resolution, the terms of this Limited
Warranty shall control and govern the rights and obligations of the parties and shall take precedence over
the EULA.
27
