Warranty and Service Information
The LG Refrigerator (hereinafter referred as product) comes with 1 year warranty on all Parts (except Consumables, Bulb, Loose Plastic Parts, Glass) in
the first year from the date of purchase on producing the tax paid invoice provided always that the warranty card bears the rubber stamp, date and
signature of our Authorized Dealer showing the Additional warranty on compressor as specified below shall be on fulfilling the above mentioned
conditions.
1) The warranty is confined to the first purchaser of the Refrigerator only & is non-transferable.
13) Warranty does not cover accessories external to the equipment supplied by the dealer.
15) Free Installation or Demo of the product, can be availed only once & within 3 months from the date of purchase.
14) If any coloured internal or external components are replaced, there will be commitment to ensure that the shades match with the original or other
components. The replaced shades, patterns, tints may vary from the customer’s unit due to continuous usage of the unit. Any matching components
changed at customer’s request will be on chargeable basis except the component which actually needed.
6) Call registered with the centralized helpline/Authorized service center, wherein only cleaning of the unit/parts in the unit due to dust accumulation on
portions of the unit, general explanations/returning, are not to be considered as defects.
9) This warranty shall not cover any consequential or resulting liability, damage or loss to property or life arising directly or indirectly out of any defect in
the Refrigerator. The company’s obligation under this warranty shall be limited to repair or providing replacement of defective parts only under the
warranty period.
16) Any extended warranty offered by LGEIL has to be supported by relevant proof.
2) Repairs & replacements will be carried out by the dealer from whom the product has been purchased, or through the Authorized Service Centers of
LG Electronics. In case the customer shifts the place of residence during warranty period, it is advised to contact Authorized Service Centre directly
or call our help line.
8) In case of any damage to the product / customer abuse/ repairs by un-authorised personnel/ misuse detected/ by the Authorized Service Center
personnel, the warranty conditions are not applicable and repairs will be done subject to availability of parts and on a chargeable basis only.
TERMS & CONDITIONS
3) Repairs under warranty shall be carried out by an authorized service personnel only. The details of centralized help lines are attached.
The 9 (Selected Model) Year warranty on Compressor will continue even after the expiry of 1 year period from the date of purchase. This warranty covers
Compressor only. Gas/Gas Charging will be charged to the customer. During the additional warranty period, it does not cover any part such as PCB
assembly, condenser, freezer, capillary, suction line, overload protector, relay, thermostat etc. Standard visiting charges will be applicable within the
municipal limit of town where LG Electronics India Pvt. Ltd. (LGEIL) has its Authorized Service center, Service outside municipal limit will attract to and fro
traveling, other incidental expenses in addition to standard visiting charges, as prevailing from time to time. During the warranty period, only the parts
replaced or repaired shall be free of cost, but service charges shall always be payable by the customer.
5) The concerned authorized service center will advise the customer whether to effect the repairs at site or at the authorized service center.
7) In case of repairs or replacement of any part/s of the unit, this warranty will thereafter continue and remain in force only for the unexpired period of the
warranty. Replacement of parts would be purely at the discretion of LGEIL alone. In case the replacement of the entire unit is being made, (subject to
the sole discretion of LGEIL), the same model shall be replaced and in the event such model has been discontinued, it shall be replaced with the
model of price equivalent at the time of purchase.
10) The company or its Authorized Service Center reserves the right to retain any part/s or component replaced at its discretion, in the event of a defect
being noticed in the equipment during warranty period.
12) In the event of any unforeseen circumstance, and spares not being available, the company's prevailing depreciation rules may apply on the
purchaser to accept as a commercial solution in lieu of repairs.
9 (SELECTED MODEL) YEAR ADDITIONAL WARRANTY ON COMPRESSOR
4) For units installed beyond municipal limits of the jurisdiction of company’s Authorized Service Center, it is responsibility of the purchaser to contact
the nearest authorized service center and bring the unit to the authorized service center at its own cost and risk. All expenses incurred in collecting
the units or parts thereof from the company’s authorized service center, as well as expenses incurred with deputing of service personnel/technicians
towards conveyance and other incidentals etc. will be borne by the customer. Local charges for transportation and handling charges may vary from
location to location. Customers are advised to verify before. In case the customer desires to bring the unit on its own to the Authorized Service
Centre, the same shall be at its own risks & consequences.
11) While the company will make every effort to carry out repairs at the earliest, it however is made expressly clear that the company is under no
obligation to do so in a specified period of time.
8) Defects are caused by due to causes beyond control like lightening, abnormal voltage, acts of God or while in transit to service center or purchaser’s
residence.
16) Any issue of Wi-Fi connectivity or compatibility with other products or software's is there.
3) The product is not operated according to instructions given in the Operating Instruction Booklet.
17) This warranty will automatically terminate on the expiry of the warranty period of 12 months, even if the Refrigerator may not be in use for any time
during the warranty period for any reason. The warranty on compressor will automatically terminate on expiry of 9*(Selected Model) years (after 1
year warranty period) even if the Refrigerator may not be in use for any time during the said period for any reason.
18) Only courts in state of Delhi and places where LGEIL has its branch office shall have the jurisdiction for settling any claims, disputes arising under the
warranty.
7) Any repair work is carried out by persons other than authorized service personnel.
9) Any issue is caused by usage of 3rd party product like voltage stabilizer, power outlet socket, MCB, extension board etc.
12) The warranty is not valid in case, the serial number is deleted, defected or altered.
Warranty is not applicable in any of the following cases :
13) Damage to the product or any part/s due to transportation or shifting is not covered by warranty.
6) Defects are caused by improper or reckless use, which shall be determined by the company personnel.
15) Any accessory external to the equipment are supplied by dealer or LG.
17) Any loss of data.
10) Defects/malfunction caused while in transit to service centre or purchaser's residence.
4) The product is used for commercial purposes.
1) The warranty card is not completed properly at the time of purchase.
2) The completed warranty card is not presented to authorized service personnel at the time of service of the product.
11) Defects caused by rodents bite or by pests and vermin ants/Insects/animals/birds etc.
14) Use of knife or sharp instrument is used to remove the ice trays or Ice from the freezer or to remove the frost mechanically and as a result
Compressor, Evaporator, Condensers, capillary, suction line & other related items get spoiled.
5) The product has failed under certain conditions like water logging, flood, fire, misuse etc.
