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18
en
Problem Possible causes Solution
No espresso coee is de-
livered
No water in the tank Fill the tank with water
The holes in the lter holder are blocked Clean the lter holder spout holes
The espresso boiler outlet is blocked Clean as described in the chapter “Cleaning the
boiler outlet”
Limescale in the water circuit Descale as described in the section “Descaling”
The espresso coee drips
from the edges of the
lter holder rather than
the holes
The lter holder is inserted incorrectly Attach the lter holder correctly and rotate rmly
as far as it will go
The espresso boiler gasket has lost elasticity Have the espresso boiler gasket replaced by
Customer Services
The holes in the lter holder spouts are blocked Clean the lter holder spout holes
Too much coee in the lter Avoid over-exceeding the recommended dosage
of coee in the lter.
The espresso coee is
cold
The coee OK light was not on when the coee
button was pressed
Wait until the OK light comes on
No preheating was done Preheat the cups and lter holder with
The cups were not preheated Preheat the cups with hot water
Limescale in the water circuit Descale as described in the section “Descaling”
The pump is excessively
noisy
The water tank is empty Fill the tank
The tank is incorrectly inserted and the valve
on the bottom is not open
Press the tank down lightly to open the valve on
the bottom
There are air bubbles in the tank connector Follow the instructions given in the “Hot water”
section until water is delivered
The coee crema is too
light (delivered from the
spout too fast)
The pre-ground coee is not pressed down
rmly enough
Press the pre-ground coee down more rmly
(g. 10)
There is not enough pre-ground coee Increase the quantity of pre-ground coee
The pre-ground coee is too coarse Use pre-ground coee for espresso coee makers
only
The wrong type of pre-ground coee is being
used
Change the type of pre-ground coee
The wrong lter is being used when using ESE
pods
Only use the ESE lter
No milk froth is formed
when making cappuccino
Milk not cold enough Always use semi-skimmed milk at refrigerator
temperature.
Cappuccino maker is dirty Thoroughly clean the holes in the cappuccino
maker, in particular those indicated in gure 21.
Limescale in the water circuit Descale as described in the section “Descaling”
troubleshooting
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