#2 Cubed ice has Crushed ice in it.I do not use the crushed ice feature on the refrigerator but when I get my ice it has both cubed and crushed ice eventhough I only select the cubed ice. I would say it is about 80% cubed and 20% crushed. Is this normal? Should I call for service? It is not a problem for me but I just wanted to make sure something is not wrong with ice maker.
It isn't unusual to have some crushed ice mixed in with the cubes, even if you don't select crushed. One possible cause could be cubes breaking as they are dropped from the tray or moved forward by the auger. These pieces could build up in the bottom of the bucket and be pushed into the dispenser chute with the whole cubes. It's also possible that some ice has gotten jammed in the path from the bucket to the dispenser. If the amount of crushed ice relative to cubes increases over time, the path may need to be cleared. There are instructions on the Support pages of Samsung's website for addressing this, or you could call 800-SAMSUNG to speak with an agent who will be happy to assist you with troubleshooting instructions, if necessary.