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Troubleshooting
20
Error 18: Vacuum cleaner fan error. Please try to
reset the system
A malfunction has occurred with the suction fan. Please try resetting
the system;
Notes:
1. Resetting the system may solve some problems
2. Error 1, error 15, error 16, error 19, error 21 and error 22 are error codes for other models and are not applicable to this machine
Error 12: Battery level is too low. Please recharge Low battery. Please charge it before use;
Error 13: Charging error. Please clean the charging
contact areas
Please use a dry cloth to wipe the charging contact of the machine and
the charging tab of the dock charger;
Error 14: Battery error
Error 23: Please clear the signal emission area of the
dock charger
The dock charger is blocked by dust or foreign matter. Please remove it.
Internal error, please reset the system Malfunction due to internal error. Please try to reset the system.
Error 20: Please clean the motion tracking sensor
and place the machine back to its original location
and start it
The motion tracking sensor may be dirty or blocked. Please use a dry
cloth to wipe the motion tracking sensor and place the machine back to
its original location and start it;
The battery temperature is too high or too low. Please wait until the
battery temperature is normal before use;
Error 17: Side brush module error.
Please try to reset the system
A malfunction has occurred with the side brush module. Please try
resetting the system;
If the problem persists after using the recommendations in the table above,
please email our after-sales service team:
US/Non-Europe Support: support@roborock.com
Europe Support: support@roborock-eu.com
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