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18
Troubleshooting Guide
Problem Possible Cause Solution
Coffee does not
come out.
• No water in reservoir.
• Coffee grind is too fine.
• Too much coffee in the filter.
• Appliance was not turned on or
plugged in.
• Coffee has been tamped/
compressed too much.
• Add water.
• Grind medium ground coffee.
• Fill filter with less coffee.
• Plug unit into electrical outlet
and turn it on.
• Refill filter basket with coffee
DO NOT TAMP too much.
Coffee comes out
around the edge of
the porta-filter.
• Porta-filter not rotated to full
lock position.
• Coffee grounds around the
filter basket rim.
• Too much coffee in the filter.
• Rotate filter holder to full lock
position.
• Wipe off rim and shower head
seal.
• Fill with less coffee.
Milk is not foamy
after frothing or it
is not coming out of
the frothing tube.
• Ran out of steam.
• Milk is not cold enough.
• Frothing tube is blocked.
• Ensure there is enough water in
the water reservoir.
• Chill milk prior to making
cappuccino or latte.
• Follow the instructions to clean
the milk reservoir & frothing tube.
Coffee comes out too
quickly.
• Ground coffee is too coarse.
• Not enough coffee in filter.
• Use a finer grind.
• Use more coffee.
Coffee is too weak. • Using small filter for double
shot of espresso.
• Ground coffee is too coarse.
• Use large filter for double shot of
espresso.
• Use a finer grind.
The three control
panel lights are
flashing alternatively.
• Water tank is out of water. • Add water to reservoir.
Cappuccino and/
or Latte control
button lights do not
illuminate.
• Milk Reservoir not inserted.
• Milk Reservoir not fully
inserted.
• Place Milk Reservoir on unit.
• If Milk Reservoir is on unit,
push in firmly until Cappuccino
and Latte control button lights
illuminate.
Water is not being
pulled in from the
water reservoir.
• Red plug was not removed
from base of water reservoir
tank.
• Water reservoir tank not placed
correctly on unit.
• Remove red plug from base of
water reservoir tank. Red plug
may also be found in hole on unit
where water reservoir attaches at
its base.
• Place water reservoir correctly.
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