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8
PORCELAIN-COATED GRATES AND CAPS
Food spills containing acids, such as vinegar and tomato, should
be cleaned as soon as the cooktop, grates and caps are cool.
These spills may affect the finish.
To avoid chipping, do not bang the grates and caps against each
other or hard surfaces such as cast iron cookware.
Do not reassemble the caps on burners while wet.
Cleaning Method:
■ Nonabrasive plastic scrubbing pad and mildly abrasive
cleanser:
Clean as soon as the cooktop, grates and caps are cool.
■ Dishwasher (grates only, not caps):
Use the most aggressive cycle.
■ Gas Grate and Drip Pan Cleaner Part Number 31617 (not
included):
See the “Assistance or Service” section to order.
SURFACE BURNERS AND ELECTRONIC IGNITER
Surface Burners
See the “Sealed Surface Burners” section.
Electronic Igniter
Cleaning Method:
■ Clean the ceramic post with a cotton swab:
affresh
®
Kitchen and Appliance Cleaner Part Number
W10355010 (not included):
See the “Assistance or Service” section to order.
TROUBLESHOOTING
First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid
a service call, refer to the warranty page in this manual and scan the code there with your mobile device, or visit
http://jennair.custhelp.com. In Canada, visit http://www.jennair.ca.
Contact us by mail with any questions or concerns at the address below:
In the U.S.A.:
Jenn-Air Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
In Canada:
Jenn-Air Brand Home Appliances
Customer eXperience Centre
200 - 6750 Century Ave.
Mississauga, Ontario L5N 0B7
Problem Possible Causes and/or Solutions
Nothing will operate
Is the power supply cord unplugged? Plug into a grounded 3 prong outlet.
Has a household fuse blown, or has a circuit breaker tripped? Replace the fuse or reset
the circuit breaker. If the problem continues, call an electrician.
Surface burners will not operate
Is this the first time the surface burners have been used? Turn on any one of the surface
burner knobs to release air from the gas lines.
Is the control knob set correctly? Push the knob in before turning it to a setting.
Are the burner ports clogged? See the “Sealed Surface Burners” section.
Surface burner flames are uneven,
yellow and/or noisy
Are the burner ports clogged? See the “Sealed Surface Burners” section.
Are the burner caps positioned properly? See the “Sealed Surface Burners” section.
Is propane gas being used? The cooktop may have been converted improperly. Contact a
service technician or see the “Assistance or Service” section.
Surface burner makes popping
noises
Is the burner wet? Let it dry.
Electrical Shock Hazard
Plug into a grounded 3 prong outlet.
Do not remove ground prong.
Do not use an adapter.
Do not use an extension cord.
Failure to follow these instructions can result in death,
fire, or electrical shock.
WARNING
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