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10
Troubleshooting
If you experience Possible Causes Solution
Washer not performing as expected (cont.)
Incorrect or wrong
wash or rinse
temperatures
Check for proper water supply. Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached to both washer and faucet, and have both
hot and cold water owing to inlet valve.
Check that inlet valve screens are not clogged.
Remove any kinks in hoses.
Energy-saving controlled-wash
temperatures.
This washer uses cooler wash and rinse water temperatures than your
previous washer. This includes cooler hot and warm washes.
Load not rinsed Check for proper water supply. Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached and have water owing to the inlet valve.
Both hot and cold water faucets must be on.
Inlet valve screens on washer may be clogged.
Remove any kinks in the inlet hose.
Using too much detergent. The suds from too much detergent can keep washer from operating
correctly. Always measure detergent and follow detergent directions
based on load size and soil level.
Washer not loaded as
recommended.
The washer is less efcient at rinsing when load is tightly packed.
Load garments in loose heaps evenly around the basket wall. Load with
dry items only. Do not load above bottom of white plastic clothes guard.
Use cycle designed for the fabrics being washed.
Add only 1 or 2 additional garments after washer has started.
Sand, pet hair, lint,
etc., on load after
washing
Heavy deposits of sand, pet hair,
lint, and detergent, fabric softener,
or non-chlorine bleach residues
may require additional rinsing.
Use Heavy Duty cycle.
Load is tangling Washer not loaded as
recommended.
See “Using Your Washer” section.
Select a cycle with a slower wash action and spin speed; however, items
will be wetter than those using a higher speed spin. See the “Cycle Guide”
to match your load with the best cycle.
Load garments in loose heaps evenly around the basket wall.
Reduce tangling by mixing types of load items. Use the recommended
cycle for the type of garments being washed.
Before calling for service on your washer, please try the solutions suggested in this section.
Not cleaning or
removing stains
Washer not loaded as
recommended.
Washer is less efcient at cleaning when load is tightly packed.
Load garments in loose heaps evenly around the basket wall.
Load with dry items only.
Add only 1 or 2 additional garments after washer has started.
Adding detergent on top of load. Add detergent, oxi products, and color-safe bleach to the bottom of the
basket before adding the load items.
Using too much detergent. The suds from too much detergent can keep washer from operating
correctly. Always measure detergent and follow manufacturer’s
directions based on load size and soil level.
Not using correct cycle for fabric
type.
Use a higher soil level cycle option and warmer wash temperature to
improve cleaning.
Use Heavy Duty cycle for tough cleaning. See the “Cycle Guide” to
match your load with the best cycle.
Not using dispensers.
Use dispensers to avoid chlorine bleach and fabric softener staining.
Load dispensers before starting a cycle.
Do not add products directly onto load.
Not washing like colors together. Wash like colors together and remove promptly after the cycle is
complete to avoid dye transfer.
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