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Troubleshooting
Getting Support
90 Getting support through Remote Management
91 Finding the contact information for service
91 Requesting service
Diagnosing TV operational issues
There Is a Problem with the Picture
92 Testing the picture
I Can't Hear the Sound Clearly
94 Testing the sound
There Is a Problem with the Broadcast
My Computer Won't Connect
The TV Won't Connect to the Internet
The Schedule Recording/Timeshift Function Isn't Working
Anynet+ (HDMI-CEC) Isn't Working
I Have Trouble Launching/Using Apps
My File Won't Play
I Want to Reset the TV
Other Issues
Precautions and Notes
Before Using the Recording and Timeshift Functions
102 Before using the recording and schedule recording functions
104 Before using the timeshift function
Supported broadcasting audio options
Read Before Using Apps
Read Before Using the Internet
Read Before Playing Photo, Video, or Music Files
108 Limitations on use of photo, video, and music files
109 Supported external subtitles
109 Supported internal subtitles
110 Supported image formats and resolutions
110 Supported music formats and codecs
111 Supported video codecs
Read After Installing the TV
113 Picture sizes and input signals
114 Installing an anti-theft lock
114 Read before setting up a wireless Internet connection
Supported Resolutions for UHD Input Signals
115 If HDMI UHD Color is set to Off
115 If HDMI UHD Color is set to On
Read Before Connecting a Computer (Supported Resolutions)
116 IBM
116 MAC
117 VESA DMT
117 CEA-861
Supported Resolutions for Video Signals
118 CEA-861
Read Before Using Bluetooth Devices
119 Restrictions on using Bluetooth
Buttons and Functions
120 Buttons and functions available while playing multimedia
content
Licence
IV V
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