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22
Troubleshooting
Malfunctions often have simple explanations. Refer to the table
before calling the after-sales service as you may be able to
remedy the fault yourself.
Malfunction table
If a dish doesn't turn out as well as you had hoped, refer to the
section Tested for you in our cooking studio, where you will
find plenty of cooking tips and tricks.
: Risk of electric shock!
Incorrect repairs are dangerous. Repairs may only be carried
out by one of our trained after-sales engineers.
Error messages
When the display panel shows an error message with
“, press
the
0 button. The message will disappear. The set time
function will be deleted. If the error message does not
disappear, call the Technical Assistance Service.
The following error messages can be solved by the user.
: Risk of electric shock.!
Incorrect repairs can be dangerous. Repairs may only be
carried out by qualified personnel from the Technical
Assistance Service.
Replacing the bulb in the oven ceiling light
If the bulb in the oven light fails, it must be replaced. Heat-
resistant, 40 watt spare bulbs can be obtained from our after-
sales service or a specialist retailer. Only use these bulbs.
: Risk of electric shock!
Switch off the circuit breaker in the fuse box.
1. Place a tea towel in the oven when it is cold to prevent
damage.
2. Unscrew the glass cover by turning it anti-clockwise.
3. Replace the bulb with one of the same type.
4. Screw the glass cover back in.
5. Remove the tea towel and switch on the circuit breaker.
Glass cover
You must replace a damaged glass cover. Suitable glass
covers may be obtained from the after-sales service. Please
specify the E number and FD number of your appliance.
After-sales service
Our after-sales service is there for you if your appliance needs
to be repaired. We will always find the right solution in order to
avoid unnecessary visits from a service technician.
E number and FD number
When calling us, please give the product number (E no.) and
the production number (FD no.) so that we can provide you with
the correct advice. The rating plate containing these numbers is
found on the side of the oven door. To save time, you can make
a note of the number of your appliance and the telephone
number of the after-sales service in the space below, should it
be required.
Please note that there will be a fee for a visit by a service
technician in the event of a malfunction, even during the
warranty period.
Please find the contact data of all countries in the enclosed
customer service list.
To book an engineer visit and product advice
Rely on the professionalism of the manufacturer. You can
therefore be sure that the repair is carried out by trained service
technicians who carry original spare parts for your appliances.
Problem Possible cause Remedy/information
The oven does
not work.
The circuit
breaker is
defective.
Look in the fuse box and
check that the circuit
breaker is in working order.
Power cut Check whether the kitchen
light or other kitchen appli-
ances are working.
The clock dis-
play flashes.
Power cut Reset the clock.
The oven does
not heat up.
There is dust on
the contacts.
Turn the control knobs back
and forth several times.
The gas burner
does not ignite.
Power failure or
damp ignition
plugs.
Light the gas burner with a
gas lighter or a match.
Error message Possible cause Solution/advice
“‹‚‚
A button has
been pressed
for too long or
has got stuck.
Press all of the buttons one
by one. Check if any button
is stuck, covered or dirty.
E no.
FD no.
After-sales service
O
GB 0344 892 8979
Calls charged at local or mobile rate.
IE 01450 2655
0.03 € per minute at peak. Off peak 0.0088 € per
minute.
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