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en-us
21
Before Calling for Service
Before you call Customer Service:
Please check whether you can troubleshoot yourself based on the following information.
Customer Service will charge you for advice – even if the appliance is still under guarantee!
Appliance
Ice maker
Fault Possible cause Remedial action
Appliance has no refrigeration
capacity.
The light does not work.
The display does not
illuminate.
Appliance has been switched Off. Press the POWER Button.
Power failure. Check whether the power is on.
The fuse has been switched Off. Check the fuse.
The Power Plug has not been
inserted properly.
Check whether the Power Plug is secure.
The refrigeration unit is
switching On more frequently
and for longer.
Appliance opened frequently. Do not open the appliance unnecessarily.
The Ventilation Openings have been
covered.
Remove obstacles.
Large quantities of fresh food are
placed in the freezer.
Switch Super Cooling and/or Super
Freezing On.
The temperature in
the Refrigerator Compartment
or Freezer Compartment is too
cold.
Temperature has been set too low. Increase the temperature (see chapter
Selecting the Temperature).
The light (LED) does not work. The LED lamp is defective. Call Customer Service.
Light switch is jammed. Check whether it can be moved.
You experience unpleasant
odors.
Strongly smelling food is not sealed. Clean the appliance. Seal strongly smelling
food (see chapter “Odors”).
Display indicates “E..”. Electronics have detected a fault. Call Customer Service.
Display indicates
“LOWPOWER”.
The mains voltage falls below
the permitted limiting value.
When the line voltage reaches the stipulated
value again, the warning message goes out.
If the warning message lasts for longer,
inform the energy supply company.
Display indicates
“HIGHVOLT”.
The line voltage exceeds
the permitted limiting value.
When the line voltage reaches the stipulated
value again, the warning message goes out.
If the warning message lasts for longer,
inform the energy supply company.
Condensation forms on the rail
on the left door.
Condensation of warm air. Switch on heater in the rail (see chapter
“Special Functions“, section “Door Rail
Heater“).
Fault Possible cause Remedial action
The Ice Maker doesn’t work. Ice Maker is not connected
to the power supply.
Call Customer Service.
Ice Maker does not contain any fresh
water.
Ensure that the water is properly connected.
The Freezer Compartment tempera-
ture is too warm.
Check Freezer Compartment temperature
and, if required, set slightly colder.
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