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19
TROUBLE SHOOTING
If you have a problem with your appliance check the following before you ring the service line�
PROBLEM WHAT TO DO
Operational problems
i�e� Oven, grill or hob not working
Check the electricity is turned on
Check your fuses� If the fuse continues to blow, call the Service Centre
Check the circuit breaker
Ensure correct knob is turned
Gas only – Dry or clean ignition electrodes
Gas only – Make sure flame ports and ignition areas are clean and dry
Gas only – Check gas supply is on
Gas only – Ensure cap/crown correctly fitted
Replace or tighten light globes (where fitted)
Heat up problems Oven not pre-heated – Pre-heat oven for 30 minutes
Check oven door is closed properly
Remove foil or trays from bottom of oven
Change set oven temperature
Preheat your oven/grill before you put the food in to be cooked
Unit smoking odours New appliances can have an odour during first operation� It is recommended to
‘run in’ the oven before you cook� Run the oven at 180ºC for two hours and ensure
room is well ventilated
For products with separate grill compartment, run the grill on for full for 15 minutes
with grill door open
Persistent gas smell – do not operate appliance� Call service 131349
Condensation
NOTE: some
condensation is normal and is to be
expected during cooking
Reduce the amount of water used for cooking
Leave the door open after cooking if food remains in cooker for warming
Timer not audible Turn Timer knob past 15 minute mark then to the required number of minutes
Oven shelf tight Remove shelf and insert as per diagram
Oven or grill not working
(Electric cooker only)
Clock not set, refer to clock instructions
Oven not working Clock program set� Cancel program
Oven light not working Lamp blown or loose in socket� Replace or tighten globe
Electronic clock flashing on display
or off (Electric cooker only)
Check household power supply, fuses and reset time of the day
Powerpoints not working
(NZ model Electric cooker only)
Check the fuse at rear and replace if blown
Gas oven burner uneven flame This does not affect cooking results� From cold start the oven burner flame will be
higher on the left-hand side� After reaching the set temperature, the flame will then
be even�
TIPS & INFORMATION
tips and information
When you need information, service or replacements please
quote:
1� Model Number�
2� Serial Number: You can find these on the data plate, which
can be seen when the oven door is open� If you need more
information, please contact the Customer Care Centre
on 1300 363 640 (Australia – Centre is open 8�00am to
5�00pm Monday to Friday EST)�
Or 09 573 2384 (New Zealand – Centre is open 8�00am
to 5�00pm Monday to Friday)�
Only authorised service centres should carry out servicing or
warranty may be voided�
If you have a warranty or spare parts enquiry, you should call
the numbers listed on the back page�
TROUBLE SHOOTING
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