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www.napoleongrills.com
13
Troubleshoong
Problem Possible Causes Soluon
Low heat / Low ame
when valve turned to
high.
Blockage of gas.
Improper preheang.
Cylinder freezing up.
Check for spider webs in the burner or orice.
Preheat grill with main burners on high for 5 to
10 minutes.
When cooking for long periods of me, or
when the cylinder is close to being empty, or
low outside air temperatures, 1 lb cylinders do
not have enough weed surface area to allow
liquid propane to turn to vapour. Put on a
fresh 1 lb cylinder or hook-up to a 20 lb tank.
Excessive are-ups/
uneven heat.
Improper preheang.
Excessive grease and ash build
up in drip pan.
Preheat grill with both main burners on high
for 5 to 10 minutes.
Clean drip pan regularly. Do not line pan with
aluminum foil. Refer to cleaning instrucons.
Burners burn with
yellow ame,
accompanied by the
smell of gas.
Possible spider web or other
debris, or improper air shuer
adjustment.
Thoroughly clean burner by removing. See
general maintenance instrucons. Open air
shuer slightly according to combuson air
adjustment instrucons. (This must be done
by a qualied gas installer.)
Flames li away from
burner, accompanied
by the smell of
gas, and possibly
dicules in lighng.
Improper air shuer
adjustment.
Close air shuer slightly according to
combuson air adjustment instrucons. (This
must be done by a qualied gas installer.)
Burner will not light
with the igniter,
but will light with a
match.
Jet-re outlet is dirty or
clogged.
Clean jet-re outlet with a so bristle brush.
Humming regulator. Normal occurrence on hot
days.
This is not a defect. It is caused by internal
vibraons in the regulator and does not aect
the performance or safety of the gas grill.
Humming regulators will not be replaced.
“Paint” appears to be
peeling inside lid or
hood.
Grease build-up on inside
surfaces.
This is not a defect. The lid and hood are
stainless steel, and will not peel. The peeling
is caused by hardened grease, which dries into
paint-like shards that ake o. Regular cleaning
will prevent this. See cleaning instrucons.
Burner output on
“high” seng is
too low. (Rumbling
noise and uering
blue ame at burner
surface.)
Lack of gas.
Supply hose is pinched.
Dirty or clogged orice.
Spider webs or other maer in
venturi tube.
Check gas level in propane cylinder.
Reposion supply hose as necessary.
Clean burner orice.
Clean out venturi tube.
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