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12
EN
www.napoleongrills.com
N415-0437 MAY 09.18
Troubleshoong
Problem Possible Causes Soluon
Low heat / Low ame
when valve turned to
high.
Blockage of gas.
Improper preheang.
Cylinder freezing up.
Check for spider webs in the burner or orice.
Preheat grill with main burners on high for 5 to 10
minutes.
When cooking for long periods of me, or when the
cylinder is close to being empty, or low outside air
temperatures, 1 lb cylinders do not have enough
weed surface area to allow liquid propane to turn
to vapour. Put on a fresh 1 lb cylinder or hook-up to
a 20 lb tank.
Excessive are-ups/
uneven heat.
Improper preheang.
Excessive grease and ash build up
in drip pan.
Preheat grill with both main burners on high for 5 to
10 minutes.
Clean drip pan regularly. Do not line pan with
aluminum foil. Refer to cleaning instrucons.
Burners burn with
yellow ame,
accompanied by the
smell of gas.
Possible spider web or other
debris, or improper air shuer
adjustment.
Thoroughly clean burner by removing. See general
maintenance instrucons. Open air shuer
slightly according to combuson air adjustment
instrucons. (This must be done by a qualied gas
installer.)
Flames li away from
burner, accompanied
by the smell of gas, and
possibly dicules in
lighng.
Improper air shuer adjustment. Close air shuer slightly according to combuson air
adjustment instrucons. (This must be done by a
qualied gas installer.)
Burner will not light
with the igniter, but will
light with a match.
Jet-re outlet is dirty or clogged.
Clean jet-re outlet with a so bristle brush.
Humming regulator. Normal occurrence on hot days. This is not a defect. It is caused by internal
vibraons in the regulator and does not aect the
performance or safety of the gas grill. Humming
regulators will not be replaced.
“Paint” appears to be
peeling inside lid or
hood.
Grease build-up on inside surfaces. This is not a defect. The lid and hood are stainless
steel, and will not peel. The peeling is caused by
hardened grease, which dries into paint-like shards
that ake o. Regular cleaning will prevent this. See
cleaning instrucons.
Burner output on
“high” seng is
too low. (Rumbling
noise and uering
blue ame at burner
surface.)
Lack of gas.
Supply hose is pinched.
Dirty or clogged orice.
Spider webs or other maer in
venturi tube.
Check gas level in propane cylinder.
Reposion supply hose as necessary.
Clean burner orice.
Clean out venturi tube.
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