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28
4. Why is my body fat not measured when weighing in?
• Step on the scale with dry, bare feet. Make sure your
feet are on the scale’s conductive areas.
• Make sure Bluetooth
®
is turned on.
• Enter your physical information into the VeSync
app.
1. Why doesn’t the scale turn on?
• Check if the batteries are properly installed. If the
scale is new, make sure to remove the plastic wrap
from the batteries, or remove the insulator strip
from the battery compartment.
2. Why does information flash on the screen and then
disappear?
• The batteries are low and need to be replaced.
3. Why doesn’t the scale connect with the VeSync
app?
• Make sure your phone’s operating system is running
on iOS™ 8.0+ or Android™ 4.3+.
• Download and open the newest version of the
VeSync app.
• Turn on your phone’s Bluetooth
®
(for Android users,
make sure your Location is turned on as well).
• Make sure your scale and phone are within 30 feet
(10 meters) of each other.
• Make sure the scale is not currently connected to
any other phone or device.
• Make sure your phone is not currently connected to
another Bluetooth
®
device.
Conductive
Areas
NOTE:
• If the scale has errors on the display, will not turn off
automatically, or has a problem not listed here, then try
removing the batteries for 3 seconds, then replacing
them.
• To reset the scale, press and hold the unit button for
10 seconds until “CLr” appears on the display. This will
permanently delete any information stored in the scale.
If you still need help, please contact Customer Support
(see page 30).
Troubleshooting
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