Loading ...
Loading ...
Loading ...
Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CRC - 8/19/19
460 Customer Information
Customer
Information
Customer Information
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . 460
Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . . 462
Customer Assistance for Text
Telephone (TTY) Users . . . . . 463
Online Owner Center . . . . . . . . . 463
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 464
Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . 464
Scheduling Service
Appointments . . . . . . . . . . . . . . . 466
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . 466
Collision Damage Repair . . . . . 467
Publication Ordering
Information . . . . . . . . . . . . . . . . . . 469
Radio Frequency
Statement . . . . . . . . . . . . . . . . . . . 470
Reporting Safety Defects
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . . . 470
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . . . 471
Reporting Safety Defects to
General Motors . . . . . . . . . . . . . 471
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . 472
Cybersecurity . . . . . . . . . . . . . . . . . 472
Event Data Recorders . . . . . . . . 472
OnStar . . . . . . . . . . . . . . . . . . . . . . . 473
Infotainment System . . . . . . . . . . 473
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be
Loading ...
Loading ...
Loading ...