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This chapter summarises the most common problems you could encounter with the appliance. If
you are unable to solve the problem with the information below, contact the Consumer Care
Centre in your country.
Problem Cause Solution
Some smoke
comes out of the
appliance after it
has been
switched on for
the rst time.
This is normal. Some parts of the
appliance have been greased lightly in
the factory.
This phenomenon ceases after a
short while.
Dirt particles
come out of the
soleplate of the
new iron.
This is normal with a new iron. These particles are harmless
and stop coming out of the
soleplate after you have used the
iron a few times.
Droplets of
water escape
from the
soleplate.
The temperature dial has been set to
a temperature that is too low for
steam ironing.
Set an ironing temperature that is
suitable for steam ironing
(temperature settings 2 to MAX).
The appliance is not switched on. Set the on/off switch to ‘I’.
The steam tank has been placed on an
unstable and/or uneven surface.
Put the steam tank on a stable and
even surface.
When you start steam ironing, the
hose is cold. Steam condenses in the
hose, causing droplets of water to
escape from the soleplate.
This is normal. Hold the iron over
an old cloth and press the steam
trigger. The cloth absorbs the drops.
After a few seconds, the steam
production becomes normal.
The appliance
does not
produce any
steam.
The appliance is not switched on. Set the on/off switch to ‘I’
The steam tank is not hot enough to
produce steam.
Wait 6 minutes for the steam tank
to heat up.
You are not pressing the steam trigger. Press the steam trigger and keep it
pressed while you steam iron.
There is not enough water in the
steam tank.
Fill the steam tank. See chapter
‘Preparing for use - Filling the Steam
tank’.
No steam comes
out of the
soleplate.
Superheated (i.e. high-quality) steam is
hardly visible, especially when the
temperature dial is set to maximum
position and even less so when the
ambient temperature is relatively high.
To check if the iron really produces
steam, hold a (cold) mirror in front
of the soleplate vents.
The soleplate is
dirty.
Impurities or chemicals present in the
water have deposited on the soleplate.
Clean the soleplate with a damp
cloth.
12
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