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en Trouble shooting
32
3Trouble shooting
Tr oubl e s hoot i ng
If a fault occurs, there is often a simple explanation.
Before calling the after-sales service, please refer to the
fault table and attempt to correct the fault yourself.
Note: If a dish does not turn out as well as you had
hoped, refer to the table section at the end of the
instruction manual, where you will find plenty of tips and
information. ~ "Tested for you in our cooking studio"
on page 36
:Warning – Risk of electric shock!
Incorrect repairs are dangerous. Repairs may only be
carried out and damaged power cables replaced by
one of our trained after-sales technicians. If the
appliance is defective, unplug the appliance from the
mains or switch off the circuit breaker in the fuse box.
Contact the after-sales service.
:Warning – Risk of injury!
Incorrect repairs are dangerous. Do not attempt to
repair the appliance yourself. Repairs must only be
carried out by one of our trained after-sales engineers. If
the appliance is defective, call the after-sales service.
Fault table
If an error message beginning with 'E' is shown, e.g.
E0111, switch the appliance off and then on again. If
this message appears again, contact the after-sales
service.
Fault Possible cause Information/remedial action
The appliance does not work The fuse is faulty Check in the fuse box to make sure that the fuse for
the appliance is in working order
Power cut Check whether other kitchen appliances are working
Although the appliance is switched
on, it cannot be operated; the 1
symbol is shown in the display
The child lock is activated
Press and hold the 1 button until the 1 symbol
goes out
The cooking compartment does not
heat and "Demo mode on" is shown in
the display
The appliance is in demo mode Switch off the fuse in the fuse box and switch it back
on again after approx. 10 seconds. Switch on the
appliance and select "Demo mode off" in the settings.
The appliance will not start and
"Cooking compartment too hot"
appears on the display
The cooking compartment is too hot for the selected
dish or type of heating
Allow the cooking compartment to cool down and
start again
The interior lighting has failed The LED bulb is defective Call the after-sales service
Home Connect does not work cor-
rectly.
Go to www.home-connect.com
Operations with steam or descaling
do not start or do not continue
Water tank empty Refill water tank
The panel is open Close the panel
Descaling locks operations with steam Carry out descaling
Faulty sensor Call the after-sales service
The appliance prompts you to rinse The power supply was interrupted or the appliance
was switched off during the descaling process
Once the appliance is switched on again, rinse it twice
The appliance prompts you to descale
without the counter appearing before-
hand
The set water hardness range is too low Carry out descaling
Check the set water hardness range and adjust it, if
necessary
Buttons flash Normal occurrence caused by condensation behind
the control panel
As soon as the condensation has evaporated, the but-
tons no longer flash
Cooked dishes turn out too moist or
too dry when cooking with steam-
assisted applications
The wrong steam intensity was selected Select a higher or lower steam intensity
The "Fill water tank" message
appears even though the water tank
is full
The panel is open Close the panel
The water tank is not clicked into place Click the water tank into place
~ "Steam" on page 16
Faulty sensor Call the after-sales service
The water tank has fallen off. Due to the impact, com-
ponents inside the water tank have come loose, and
the tank is leaking.
Order a new water tank
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