OWNER'S MANUAL
FRENCH DOOR
REFRIGERATOR
Read this owner's manual thoroughly before operating the
appliance and keep it handy for reference at all times.
ENGLISH
LRFCS2503*
LRFCS2523*
LRFCS25D3*
LM65BGSK
LRFNS2503*
MFL67227315
Rev.06_010521
www.lg.com
Co
pyright © 2019 - 2021 LG Electronics Inc. All Rights Reserved.
TABLE OF CONTENTS
3
4 SAFETY INSTRUCTIONS
4 READ ALL INSTRUCTIONS BEFORE USE
4 WARNING
7 CAUTION
8 PRODUCT OVERVIEW
8 Product Features
11 INSTALLATION
11 Before Installing
12 Choosing the Proper Location
14 Removing/Assembling the Handles
15 Removing/Assembling the Doors and Drawers
19 Connecting the Water Line
22 Leveling and Door Alignment
23 Turning on the Power
24 OPERATION
24 Before Use
25 Control Panel
26 Sabbath Mode
26 Automatic Icemaker
27 Storing Food
28 Humidity Controlled Crispers
29 Glide‘N’Serve
29 Refrigerator Shelves
29 Door Bins
30 Durabase
31 SMART FUNCTIONS
31 Smart Diagnosis™ Function
32 MAINTENANCE
32 Cleaning
33 Water Filter
37 TROUBLESHOOTING
37 FAQs
38 Before Calling for Service
45 LIMITED WARRANTY
45 For USA
49 For Canada
4 SAFETY INSTRUCTIONS
SAFETY INSTRUCTIONS
READ ALL INSTRUCTIONS BEFORE USE
Safety Messages
Your safety and the safety of others are very important.
We have provided many important safety messages in this manual and on your appliance. Always read and
follow all safety messages.
All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury,
and tell you what may happen if the instructions are not followed.
WARNING
WARNING
• To reduce the risk of explosion, fire, death, electric shock, scalding or injury to persons when using this
product, follow basic precautions, including the following:
Installation
• To reduce the risk of injury to persons, adhere to all industry recommended safety procedures including
the use of long-sleeved gloves and safety glasses.
• Never attempt to operate this appliance if it is damaged, malfunctioning, partially disassembled, or has
missing or broken parts, including a damaged cord or plug.
• Only connect this product to a dedicated grounded electrical outlet rated for use with this product (115
V, 60 Hz, AC only). It is the user’s responsibility to replace a standard 2-prong wall outlet with a standard
3-prong wall outlet.
• Do not use an outlet that can be turned off with a switch. Do not use an extension cord.
• The appliance must be positioned for easy access to a power source.
• When moving the refrigerator, be careful not to roll over or damage the power cord.
• Contact an authorized service center when installing or relocating the refrigerator.
• Do not, under any circumstances, cut or remove the third (ground) prong from the power cord.
• Keep packing materials out of the reach of children. Packaging material can be dangerous for children.
There is a risk of suffocation.
• Do not install the refrigerator in a damp or dusty place where insulation on electrical parts may
deteriorate.
• Do not place the refrigerator in direct sunlight or expose it to the heat from heating appliances such as
stoves or heaters.
• Do not bend or pinch the power cord excessively or place heavy objects on it.
This is the safety alert symbol.
This symbol alerts you to potential hazards that can kill or injure you and others. All safety messages
will follow the safety alert symbol and either the word WARNING or CAUTION.
These words mean:
WARNING
You may be killed or seriously injured if you do not follow instructions.
CAUTION
You may be injured or cause damage to the product if you do not follow instructions.
5SAFETY INSTRUCTIONS
ENGLISH
Operation
• This appliance is intended to be used in household and similar applications such as :
- staff kitchen areas in shops, offices and other working environments;
- farm houses and by clients in hotels, motels and other residential type environments;
- bed and breakfast type environments;
- catering and similar non-retail applications.
• This product is not to be used for special purposes such as the storage of medicine or test materials or
for use on ships, etc.
• DO NOT allow children to climb, stand, or hang on the refrigerator doors or on the shelves in the
refrigerator. They could damage the refrigerator and seriously injure themselves.
• Do not allow children to climb into the refrigerator. They could be trapped and suffocated.
• Children should be supervised to ensure that they do not play with the refrigerator.
• Keep fingers out of pinch point areas; clearances between the doors and cabinets are necessarily small.
Be careful closing doors when children are nearby.
• Do not touch frozen food or the metal parts in the freezer compartment with wet or damp hands. Doing
so may cause frostbite.
• Do not refreeze frozen food that has thawed completely. Doing so may result in a serious health hazard.
• Do not use an adapter plug or plug the power plug into a multi-outlet extension cord.
• If the supply cord is damaged, it must be replaced by the manufacturer or its service agent or a similarly
qualified person in order to avoid a hazard.
• Do not operate the refrigerator or touch the power cord with wet hands.
• Do not modify or extend the power cord.
• Do not use an uncertified power outlet. Do not plug appliance into a damaged wall outlet.
• Do not put hands, feet or other objects into the air vents or bottom of the refrigerator. Doing so could
result in personal injury or electric shock.
• In the event of a gas leak (propane/LPG), ensure the area is adequately ventilated and contact an
authorized service center before resuming use. Do not touch the refrigerator or power cord of the
refrigerator.
• Disconnect the power cord immediately and contact an authorized service center if there is a strange
noise, odor, or smoke coming from the appliance.
• Do not use any fuse (such as copper, steel wire, etc.) other than a standard fuse.
• Do not place or use an electrical appliance inside the refrigerator, unless it is of a type recommended by
the manufacturer.
• Do not put animals inside the appliance.
• Do not place heavy or fragile objects, liquid filled containers, combustible substances, or flammable
objects (such as candles and lamps) on the appliance.
• Avoid contact with any moving parts of the ejector mechanism or with the heater that releases the ice
cubes.
• If connected to a circuit protected by fuses, use time delay fuse.
• Keep ventilation openings, in the appliance enclosure or in the built-in structure, clear of obstruction.
• Do not use mechanical devices or other means to accelerate the defrosting process, other than those
recommended by the manufacturer.
• Do not use electrical appliances inside the food storage compartments of the appliance, unless they are
of the type recommended by the manufacturer.
• Do not store explosive substances such as aerosol cans with a flammable propellant in this appliance.
• DO NOT place fingers in the automatic icemaker when the refrigerator is plugged in.
• When dispensing ice from the dispenser, do not use a fragile container.
6 SAFETY INSTRUCTIONS
Maintenance
• Do not use a hair dryer to dry the inside of the refrigerator.
• Do not light a candle to remove odors in the refrigerator.
• In the event of a refrigerant leak, move flammable objects away from the refrigerator. Ensure the area is
adequately ventilated and contact an authorized service center.
• Keep flammable materials and vapors, such as gasoline, away from the refrigerator.
• This appliance is not intended for use by persons (including children) with reduced physical, sensory or
mental capabilities, or lack of experience and knowledge, unless they have been given supervision or
instruction concerning use of the appliance by a person responsible for their safety.
• Unplug the power plug before cleaning or repairing the refrigerator.
• The refrigerator and freezer compartment lights are interior LED lighting, and service should be
performed by a qualified technician.
• Unplug the power plug immediately in the event of a blackout or thunderstorm.
• Turn the power off if water or dust penetrates into the refrigerator. Call a service agent.
• Do not store glass containers or soda in the freezer compartment. Contents may expand when frozen,
break the container and cause injury.
• Do not store, disassemble or repair the appliance yourself or allow unqualified personnel to do so.
Disposal
• Junked or abandoned refrigerators are dangerous, even if they are sitting for only a few days. When
disposing of the refrigerator, remove the packing materials from the door or take off the doors but leave
the shelves in place so that children may not easily climb inside.
• If disposing of a refrigerator, make sure the refrigerant and insulation foam are removed for proper
disposal by a qualified servicer. If you release the refrigerant or throw away the insulation foam, you
may be fined or imprisoned in accordance with the relevant environmental law. Insulation foam contains
flammable blowing gas.
• When discarding the appliance, remove the door gasket while leaving the shelves and baskets in place,
and keep children away from the appliance.
Grounding Instructions
• Improper connection of the equipment-grounding conductor can result in a risk of electric shock. Check
with a qualified electrician or service personnel if you are in doubt whether the appliance is properly
grounded. Do not modify the plug provided with the appliance; if it will not fit the outlet, have a proper
outlet installed by a qualified electrician.
• Have a certified electrician check the wall outlet and wiring for proper grounding.
• Never unplug the appliance by pulling on the power cord. Always grip the plug firmly and pull straight
out from the outlet. Failure to do so may damage the power cord, resulting in a risk of fire and electric
shock.
7SAFETY INSTRUCTIONS
ENGLISH
Risk of Fire and Flammable Materials
CAUTION
CAUTION
• To reduce the risk of minor or moderate injury to persons, malfunction, or damage to the product or
property when using this product, follow basic precautions, including the following:
Installation
• Do not install the refrigerator where there may be a danger of the unit falling.
• The refrigerator must be properly installed in accordance with the Installation Instructions.
Operation
• Do not use aerosols near the refrigerator.
• This appliance is intended to be used only in domestic and similar applications.
• Do not strike or apply excessive force to any glass surface. Do not touch glass surfaces if they are
cracked or broken.
• Do not overfill or pack items too tightly into door bins. Doing so may cause damage to the bin or
personal injury if items are removed with excessive force.
• Do not hang on to or place heavy objects on the refrigerator’s dispenser.
Maintenance
• Do not use strong detergents like wax or thinners for cleaning. Clean with a soft cloth.
• Remove foreign objects (such as dust and water) off the prongs of the power plug and contact areas. Do
not use a wet or damp cloth when cleaning the plug.
• Do not spray water directly on the inside or outside of the refrigerator.
• Do not clean glass shelves or covers with warm water when they are cold. They may break if exposed to
sudden temperature changes.
This appliance contains a small amount of isobutane refrigerant (R600a), which is combustible.
When transporting and installing the appliance, care should be taken to ensure that no parts
of the refrigerating circuit are damaged. Refrigerant squirting out of the pipes could ignite or
cause an eye injury. If a leak is detected, avoid any naked flames or potential sources of
ignition and air the room in which the appliance is standing for several minutes.
In order to avoid the creation of a flammable gas air mixture if a leak in the refrigerating
circuit occurs, the size of the room in which the appliance may be sited depends on the
amount of refrigerant used. The room must be 10.8 square feet (1 square meter) in size for
every 8g of R600a refrigerant inside the appliance. The amount of refrigerant in your
particular appliance is shown on the identification plate inside the appliance. Never start up an
appliance showing any signs of damage. If in doubt, consult your dealer.
SAVE THESE INSTRUCTIONS
8 PRODUCT OVERVIEW
PRODUCT OVERVIEW
Product Features
The images in this guide may be different from the actual components and accessories, which are subject
to change by the manufacturer without prior notice for product improvement purposes.
Exterior
a Refrigerator
Fresh food compartment
b Handle
Opens and closes the refrigerator door.
c Freezer
Frozen food compartment
9PRODUCT OVERVIEW
ENGLISH
Interior
* Optional parts: not included in all models.
LED Interior Lighting
Lights up the inside of the refrigerator.
Water Filter*
Purifies water.
Replace the water filter every six months. See the Replacing the Water Filter section in this manual for
details.
Humidity Controlled Crisper
Helps vegetables and fruit to stay crisp and controls humidity.
Fixed Door Bin
Store chilled food or drinks.
Auto-Closing Hinge
The refrigerator doors and freezer drawers close automatically when pushed slightly. (The door only
closes automatically when it is open at an angle of less than 30°.)
Adjustable Refrigerator Shelf
The refrigerator shelves are adjustable to meet individual storage needs.
Glide'N'Serve
Store food items at a different temperature than the regular refrigerator area.
10 PRODUCT OVERVIEW
Automatic Icemaker (Freezer)*
Produces and stores ice automatically in the freezer compartment.
Ice Bin*
Stores ice produced by the automatic icemaker.
Pullout Drawer
Provides extra storage within the freezer compartment.
Durabase and Durabase Divider
Provides storage for large food items.
Product Specifications
The appearance and specifications listed in this manual may vary due to constant product improvements.
Electrical requirements: 115 V, 60 Hz
Min. / Max. water pressure: 20 - 120 psi (138 - 827 kPa)
Model LRFCS2503* / LRFCS2523* / LRFCS25D3* / LM65BGSK / LRFNS2503*
Description Standard-depth, French door refrigerator, bottom freezer
Net weight 234 lb (106 kg)
11INSTALLATION
ENGLISH
INSTALLATION
Before Installing
Installation Overview
Please read the following installation instructions first after purchasing this product or transporting it to
another location.
a Unpacking the Refrigerator
b Choosing the Proper Location
c Disassembling/Assembling
d Connecting the Water Line
e Leveling and Door Alignment
WARNING
• Connect to potable water supply only.
12 INSTALLATION
Unpacking the Refrigerator
WARNING
• Use two or more people to move and install the
refrigerator. Failure to do so can result in back
injury or other injury.
• The refrigerator is heavy. Protect the floor when
moving the refrigerator for cleaning or service.
Always pull the refrigerator straight out when
moving it. Do not wiggle or walk the refrigerator
when trying to move it, as floor damage could
occur.
• Keep flammable materials and vapors, such as
gasoline, away from the refrigerator. Failure to
do so can result in fire, explosion, or death.
NOTE
• Remove tape and any temporary labels from
your refrigerator before using. Do not remove
any warning labels, the model and serial number
label, or the Tech Sheet that is located under the
front of the refrigerator.
• To remove any remaining tape or glue, rub the
area briskly with your thumb. Tape or glue
residue can also be easily removed by rubbing a
small amount of liquid dish soap over the
adhesive with your fingers. Wipe with warm
water and dry.
• Do not use sharp instruments, rubbing alcohol,
flammable fluids, or abrasive cleaners to remove
tape or glue. These products can damage the
surface of your refrigerator.
• Reinstall or adjust shelves as needed.
Refrigerator shelves are installed in the shipping
position. Reinstall shelves according to your
individual storage needs.
Choosing the Proper
Location
Water
Water supply must be easily connected for the
automatic icemaker.
NOTE
• The water pressure must be 20 - 120 psi or 138 -
827 kPa or 1.4 - 8.4 kgf/cm
2
. If the refrigerator is
installed in an area with low water pressure
(below 20 psi or 138 kPa or 1.4 kgf/cm
2
), you can
install a booster pump to compensate for the
low pressure.
Electricity
Use an individual, grounded outlet:115 Volts, 60
Hz, AC, 15 Amps minimum.
WARNING
• Do not overload house wiring and cause a fire
hazard by plugging in multiple appliances in the
same outlet with the refrigerator.
• To reduce the risk of electric shock, do not install
the refrigerator in a wet or damp area.
Flooring
To avoid noise and vibration, the unit must be
installed and leveled on a solidly constructed floor.
If required, adjust the leveling legs to compensate
for the unevenness of the floor.
NOTE
• Installing on carpeting, soft tile surfaces, a
platform or weakly supported structure is not
recommended.
Ambient Temperature
Install this appliance in an area where the
temperature is between 55 °F (13 °C) and 110 °F
(43 °C).
If the temperature around the appliance is too low
or high, cooling ability may be adversely affected.
13INSTALLATION
ENGLISH
Dimensions and Clearances
• Check the dimensions of the appliance and the installation path to ensure there is sufficient room to
move the refrigerator through doors or narrow openings.
• If an opening is too narrow to fit the refrigerator through, remove the refrigerator doors. See Removing/
Assembling the Doors and Drawers in this manual.
• The installation location chosen for the refrigerator should allow space behind the unit for connections
and airflow and space in front to open the doors and drawers.
• Too small of a distance from adjacent items may result in lowered freezing capability and increased
electricity consumption charges. Allow at least 27 inches (686 mm) in front of the refrigerator to open the
doors, and at least 2 inches (51 mm) between the back of the refrigerator and the wall.
- Dimension/Clearance
LRFCS2503* / LRFCS2523* / LRFCS25D3*
LM65BGSK / LRFNS2503*
)mm 548( "4/1 33eldnaH tuohtiw htpeDA
)mm 338( "8/7 23htdiWB
)mm 0471( "2/1 86esaC fo poT ot thgieHC
)mm 4771( "8/7 96egniH fo poT ot thgieHD
)mm 15( "2ecnaraelC kcaBE
Case Edge Clearance (Door Fully Open) 14 5/8” (370 mm)
59” (1495 mm)
F
Width (Door Fully Open without Handle)
G
)mm 847( "2/1 92rooD tuohtiw htpeDH
)mm 998( "2/1 53eldnaH htiw htpeDI
J Depth (Total with Freezer Drawer Open) 53 3/8" (1355 mm)
K Depth (Total with Door Open 90°) 46 3/4" (1185 mm)
)mm 686( "72ecnaraelC tnorFL
B
A
C
D
H
G
K
J
E
F F
L
I
14 INSTALLATION
Removing/Assembling the
Handles
When moving the refrigerator through a narrow
opening, removing the doors is preferred.
The appearance of the handles may vary from
what is shown.
WARNING
• When assembling or disassembling the
refrigerator handles, grasp the handle firmly to
avoid dropping it.
• Do not swing the handle into nearby people or
animals.
• Make sure that the bracket hole of the handle
fits properly into the stopper bolt of the door.
Assemble the set screws to fix the handle into
place.
• Make sure that there is not a gap between the
door and handle after assembling the handle.
Tools Needed
• 3/32 in. Allen wrench
• 1/8 in. Allen wrench
• 1/4 in. Allen wrench
Removing the Refrigerator Handles
1 Loosen the set screws a with a 3/32 in. Allen
wrench and remove the handle.
2 Loosen the mounting fasteners b that
connect to the refrigerator door and handle
using a ¼ in. Allen wrench, and remove the
mounting fasteners.
Assembling the Refrigerator
Handles
1 Assemble the mounting fasteners a at both
ends of the handle with a 1/4 in. Allen wrench.
2 Place the handle on the door by fitting the
handle footprints over the mounting
fasteners and tightening the set screws
b
with a 3/32 in. Allen wrench.
Removing the Freezer Drawer
Handle
1 Loosen the set screws a located on the lower
side of the handle with a 1/8 in. Allen wrench
and remove the handle.
2 Loosen the mounting fasteners b with a 1/4
in. Allen wrench, and remove the mounting
fasteners.
Assembling the Freezer Drawer
Handle
1 Assemble the mounting fasteners a at both
ends of the handle with a 1/4 in. Allen wrench.
2 Place the handle on the door by fitting the
handle footprints over the mounting
fasteners and tightening the set screws
b
with a 1/8 in. Allen wrench.
15INSTALLATION
ENGLISH
Removing/Assembling the
Doors and Drawers
If the entrance door is too narrow for the
refrigerator to pass through, remove the
refrigerator doors and move the refrigerator
sideways through the doorway.
WARNING
• Use two or more people to remove and install
the refrigerator doors and freezer drawer.
• Disconnect the electrical supply to the
refrigerator before installing.
• Do not put hands, feet or other objects into the
air vents or bottom of the refrigerator.
• Be careful when handling the hinge and stopper.
• Remove food and bins before detaching the
doors and drawers.
• Do not hold the handle when removing or
replacing the doors and drawer as the handle
may come off.
Tools Needed
3/32 in. Allen wrench
1/8 in. Allen wrench
1/4 in. Allen wrench
Removing the Left Refrigerator
Door
1 Remove the top hinge cover screws a. Lift the
hook (not visible), located at the bottom of the
front side of the cover
b with a flat-head
screwdriver.
2 Disconnect the wire harness c. Remove the
grounding screw
d.
3 Rotate the hinge lever e counterclockwise.
Lift the top hinge
f free of the hinge lever
latch
g.
CAUTION
• When lifting the hinge, be careful that the door
does not fall forward.
4 Lift the door from the middle hinge pin and
remove the door.
CAUTION
• Place the door, inside facing up, on a non-
scratching surface.
Removing the Right Refrigerator
Door
1 Remove the top hinge cover screws a. Lift the
hook (not visible), located at the bottom of the
front side of the cover
b. with a flathead
screwdriver.
16 INSTALLATION
2 Rotate the hinge lever c clockwise. Lift the
top hinge
d free of the hinge lever latch e.
CAUTION
• When lifting the hinge, be careful that the door
does not fall forward.
3 Lift the door from the middle hinge pin and
remove the door.
CAUTION
• Place the door, inside facing up, on a non-
scratching surface.
Removing the Freezer Drawers
The Pullout Drawer located above the freezer
drawer is not shown for clarity.
WARNING
• Use two or more people to remove and install
the refrigerator doors and freezer drawer.
• Be careful of sharp hinges on both sides of the
drawer.
• When you lay the drawer down, be careful not to
damage the floor.
• Do not sit or stand on the freezer drawer.
• To prevent accidents, keep children and pets
away from the drawer. Do not leave the drawer
open. If the Durabase
®
storage bin is removed
from the freezer drawer, there is sufficient space
for a small child or pet to crawl inside.
1 Pull the drawer open to full extension.
2 Gently lift and pull out the ice bin.
3 Lift the front of the drawer up, then pull it
straight out.
4 Remove the Durabase basket from the rails.
Remove the screws from the rails at both
ends.
17INSTALLATION
ENGLISH
5 Grip both sides of the drawer and pull it up to
remove it from the rails.
CAUTION
• Do not hold the handle when removing or
replacing the drawer. The handle may come off,
causing personal injury.
6 Hold both rails and push them in
simultaneously.
Assembling the Freezer Drawer
1 Pull out both rails simultaneously, until they
are fully extended.
2 Grasp the drawer on each side and hook the
drawer supports into the rail tabs located on
both sides.
CAUTION
• Do not hold the handle when removing or
replacing the drawer. The handle may come off,
causing personal injury.
3 Lower the door into its final position and
insert the screws in the rails on both sides.
4 Insert the drawer into the frame, and push
the drawer back until it clicks into place.
18 INSTALLATION
5 Replace the ice bin in the drawer. Insert the
Durabase basket in the rail assembly.
Assembling the Right Refrigerator
Door
CAUTION
• Install the right-side door first.
1 Make sure that the plastic sleeve is inserted in
the bottom of the door. Lower the door onto
the middle hinge pin.
2 Align the door with the cabinet.
3 Fit the hinge a over the hinge lever latch b
and slot it into place. Rotate the lever
c
counterclockwise to secure the hinge
4 Replace the hinge cover d. Insert and tighten
the cover screws
e.
Assembling the Left Refrigerator
Door
CAUTION
• Install the left refrigerator door after the right
door is installed.
1 Make sure that the plastic sleeve is inserted in
the bottom of the door. Install the refrigerator
door onto the middle hinge.
2 Align the door with the cabinet.
3 Fit the hinge a over the hinge lever latch b
and slot it into place. Rotate the lever
c
clockwise to secure the hinge.
4 Connect all the wire harnesses d and the
ground screw
e.
19INSTALLATION
ENGLISH
5 Replace the hinge cover f. Insert and tighten
the cover screws
g.
Connecting the Water Line
Before Beginning
This water line installation is not covered by the
refrigerator warranty. Follow these instructions
carefully to minimize the risk of expensive water
damage.
If necessary, call a qualified plumber to correct
water hammer before installing the water supply
line to the refrigerator. Water banging in the
pipes, or water hammer in residential plumbing
can cause damage to refrigerator parts and lead to
water leakage or flooding.
• Turn the icemaker OFF if the refrigerator will be
used before the water line is connected.
• Do not install the icemaker tubing in areas
where the ambient temperatures fall below
freezing.
WARNING
• Connect to potable water supply only.
CAUTION
• To prevent burns and product damage, only
connect the refrigerator water line to a cold
water supply.
• Wear eye protection during installation to
prevent injury.
Water Pressure
You will need a cold water supply.
If the water pressure from the reverse osmosis
system is less than 20 psi or 138 kPa or 1.4 kgf/
cm
2
(takes more than 4 seconds to fill a cup of 7 oz
or 198 cc capacity):
• Check to see if the sediment filter in the reverse
osmosis system is blocked. Replace the filter if
necessary.
• Allow the storage tank on the reverse osmosis
system to refill after heavy usage.
• If the water pressure remains low, call a
licensed, qualified plumber.
• All installations must be in accordance with local
plumbing code requirements.
Supplies Needed
• Copper or PEX Tubing, ¼ in. outer diameter, to
connect the refrigerator to the water supply. Be
sure both ends of the tubing are cut square. To
determine how much tubing you need, measure
the distance from the water valve on the back of
the refrigerator to the water supply pipe. Then,
add 8 feet (2.4 m). Be sure there is sufficient
extra tubing (about 8 feet [2.4 m] coiled into 3
turns of about 10 in. [25 cm] diameter) to allow
the refrigerator to move out from the wall after
installation.
• Power drill.
• ½ in. or adjustable wrench.
• Flat-blade and Phillips-head screwdrivers.
• Two ¼ in. outer diameter compression nuts
and 2 ferrules (sleeves) to connect the copper
Water Pressure
models with water
filter
20 - 120 psi (138 - 827 kPa)
where reverse
osmosis water
filtration system is
connected to a cold
water supply
40 - 60 psi minimum to
reverse osmosis system (2.8
kgf/cm
2
- 4.2 kgf/ cm
2
, or
less than 2 - 3 seconds to fill
a cup of 7 oz capacity)
20 INSTALLATION
tubing to the shutoff valve and the refrigerator
water valve.
• If your existing copper water line has a flared
fitting at the end, purchase an adapter (available
at plumbing supply stores) to connect the water
line to the refrigerator OR cut off the flared
fitting with a tube cutter and then use a
compression fitting.
• Shutoff valve to connect to the cold water line.
The shutoff valve should have a water inlet with
a minimum inside diameter of 5/32 in. at the
point of connection to the COLD WATER LINE.
Saddle-type shutoff valves are included in many
water supply kits. Before purchasing, make sure
a saddle-type valve complies with your local
plumbing codes.
NOTE
• A self-piercing saddle type water valve should
not be used.
Water Line Installation Instructions
Install the shutoff valve on the nearest frequently
used drinking water line.
WARNING
• When using any electrical device (such as a
power drill) during installation, be sure the
device is battery-powered, double-insulated or
grounded in a manner that will prevent the
hazard of electric shock.
1 Shut off the main water supply.
• Turn on the nearest faucet to relieve the
pressure on the line.
2 Choose the valve location.
• Choose a location for the valve that is easily
accessible. It is best to connect into the side
of a vertical water pipe. When it is necessary
to connect into a horizontal water pipe,
make the connection to the top or side,
rather than at the bottom, to avoid drawing
off any sediment from the water pipe.
3 Drill the hole for the valve.
• Drill a ¼ in. hole in the water pipe using a
sharp bit. Remove any burrs resulting from
drilling the hole in the pipe. Be careful not
to allow water to drain into the drill. Failure
to drill a ¼ in. hole may result in reduced ice
production or smaller cubes.
NOTE
• The hookup line cannot be white, plastic tubing.
Licensed plumbers must use only copper tubing
(NDA tubing #49595 or #49599) or Cross Link
Polyethylene (PEX) tubing.
4 Fasten the shutoff valve.
• Fasten the shutoff valve to the cold water
pipe with the pipe clamp.
NOTE
• Commonwealth of Massachusetts Plumbing
Codes 248CMR shall be adhered to. Saddle
valves are illegal and use is not permitted in
Massachusetts. Consult with your licensed
plumber.
21INSTALLATION
ENGLISH
a Pipe Clamp
b Saddle-Type Shutoff Valve
c Vertical Cold Water Pipe
5 Tighten the pipe clamp.
• Tighten the clamp screws until the sealing
washer begins to swell.
NOTE
• Do not over tighten clamp or you may crush the
tubing.
a Pipe Clamp
b Inlet End
c Clamp Screw
d Washer
6 Route the tubing.
• Route the tubing between the cold water
line and the refrigerator. Route the tubing
through a hole drilled in the wall or floor
(behind the refrigerator or adjacent base
cabinet) as close to the wall as possible.
NOTE
• Be sure there is sufficient extra tubing (about 8
ft. coiled into three turns of about 10 in.
diameter) to allow the refrigerator to move out
from the wall after installation.
7 Connect the tubing to the valve.
• Place the compression nut and ferrule
(sleeve) for copper tubing onto the end of
the tubing and connect it to the shutoff
valve. Make sure the tubing is fully inserted
into the valve. Tighten the compression nut
securely.
a Saddle-Type Shutoff Valve
b Compression Nut
c Packing Nut
d Outlet Valve
e Ferrule (sleeve)
8 Flush out the tubing.
• Turn the main water supply on and flush
out the tubing until the water is clear. Shut
the water off at the water valve after about
one quart of water has been flushed
through the tubing.
9 Connect the tubing to the refrigerator.
NOTE
• Before making the connection to the
refrigerator, be sure that the refrigerator power
cord is not plugged into the wall outlet.
• Remove the plastic flexible cap from the water
valve.
• Place the compression nut and ferrule (sleeve)
onto the end of the tubing as shown.
22 INSTALLATION
NOTE
• Insert the end of the copper tubing into the
connection as far as possible. While holding the
tubing, tighten the fitting.
a Tubing Clamp
b ¼ in. Tubing
c ¼ in. Compression Nut
d Ferrule (sleeve)
e Refrigerator Connection
10 Turn the water on at the shutoff valve.
• Tighten any connections that leak.
CAUTION
• Check to see if leaks occur at the water line
connections.
Leveling and Door
Alignment
Leveling
The refrigerator has two front leveling legs. Adjust
the legs to alter the tilt from front-to-back or side-
to side. If the refrigerator seems unsteady, or the
doors do not close easily, adjust the refrigerator’s
tilt using the instructions below:
1 Turn the leveling leg to the left to raise that
side of the refrigerator or to the right to lower
it. It may take several turns of the leveling leg
to adjust the tilt of the refrigerator.
NOTE
• A flare nut wrench works best, but an open-end
wrench will suffice. Do not over-tighten.
2 Open both doors and check to make sure that
they close easily. If the doors do not close
easily, tilt the refrigerator slightly more to the
rear by turning both leveling legs to the left. It
may take several more turns, and be sure to
turn both leveling legs the same amount.
Door Alignment (Standard Door
Model)
Both the left and right refrigerator doors have an
adjustable nut, located on the bottom hinge, to
raise and lower them to align properly.
If the space between the doors is uneven even
after the door bins are filled, follow the
instructions below to align the doors evenly:
Use the wrench (included with the owner's
manual) to turn the nut in the door hinge to adjust
the height. Turn the nut to the right to raise the
door or to the left to lower it.
23INSTALLATION
ENGLISH
Turning on the Power
• After installing, plug the refrigerator’s power
cord into a 3-prong grounded outlet and push
the refrigerator into the final position.
CAUTION
• Connect to a rated power outlet.
• Have a certified electrician check the wall outlet
and wiring for proper grounding.
• Do not damage or cut off the ground terminal of
the power plug.
Position the Refrigerator
• Arrange the coil of tubing so that it does not
vibrate against the back of the refrigerator or
against the wall. Push the refrigerator back to
the wall.
Start the Icemaker
• If the water line is connected, set the icemaker
power switch to the ON position.
• The icemaker will not begin to operate until it
reaches its operating temperature of 10 °F (–12
°C) or below. It will then begin operation
automatically if the icemaker power switch is in
the ON (I) position.
24 OPERATION
OPERATION
Before Use
Checklist
Clean the refrigerator.
Clean the refrigerator thoroughly and wipe off all dust that accumulated
during shipping.
CAUTION
• Do not scratch the refrigerator with a sharp object or use a detergent that
contains alcohol, a flammable liquid or an abrasive when removing any
tape or adhesive from the refrigerator. Remove adhesive residue by wiping
it off with your thumb or dish detergent.
• Do not peel off the model or serial number label or the technical
information on the rear surface of the refrigerator.
Open refrigerator doors and freezer drawers to ventilate the
interior.
The inside of the refrigerator may smell like plastic at first. Remove any
adhesive tape from inside the refrigerator and open the refrigerator doors
and the freezer drawers for ventilation.
Connect the power supply.
Check if the power supply is connected before use.
Turn off the icemaker.
Turn off the icemaker if the refrigerator is not yet connected to the water
supply.
NOTE
• The icemaker water valve may buzz if the icemaker is turned on while the
refrigerator is not connected to the water supply.
Wait for the refrigerator to cool.
Allow the refrigerator to run for at least two to three hours before putting
food in it. Check the flow of cold air in the freezer compartment to ensure
proper cooling.
CAUTION
• Putting food in the refrigerator before it has cooled could cause the food to
spoil, or a bad odor to remain inside the refrigerator.
The refrigerator makes a loud noise after initial operation.
This is normal. The volume will decrease as the temperature decreases.
25OPERATION
ENGLISH
Control Panel
Depending on the model, some of the following functions may not be available.
The actual control panel may differ from model to model.
*Only for models LRFCS2503*, LRFCS2523* *Only for model LRFCS25D3*, LRFNS2503*
Control Panel Features
Freezer
Indicates the set temperature of the freezer compartment in Celsius (°C) or Fahrenheit (°F). The default
freezer temperature is 0°F (-18 °C). Press the Freezer button repeatedly to select a new set
temperature from 5 °F to -7 °F (-23 °C to -15 °C).
Refrigerator
Indicates the set temperature of the refrigerator compartment in Celsius (°C) or Fahrenheit (°F). The
default refrigerator temperature is 37 °F (3 °C). Press the Refrigerator button repeatedly to select a
new set temperature from 43 °F to 33 °F (7 °C to 1 °C).
NOTE
• To change the temperature mode from °F to °C (or vice versa) press and hold the Refrigerator and
Freezer buttons simultaneously for approximately five seconds. The temperature indicator on the
display window switches between Celsius and Fahrenheit.
• The displayed temperature is the target temperature, and not the actual temperature of the refrigerator.
The actual refrigerator temperature depends on the food inside the refrigerator.
Water Filter Replace
Replace the water filter when the Water Filter Replace indicator turns on. After replacing the water
filter, press and hold the Water Filter Replace button for three seconds to turn the indicator light off.
Replace the water filter approximately every six months.
Ice Plus
This function increases both ice making and freezing capabilities.
Press the Ice Plus button to illuminate the icon and activate the function for 24 hours. The function
automatically shuts off after 24 hours. Stop the function manually by pressing the button once more.
CAUTION
Display Mode (For Store Use Only)
• The Display Mode disables all cooling in the refrigerator and freezer sections to conserve energy while
on display in a retail store. When activated, OFF is displayed on the control panel and the display remains
on for 20 seconds.
• To deactivate / activate:
- With either refrigerator door opened, press the Ice Plus button 3 times consecutively while pressing
the Refrigerator button. The control panel beeps and the temperature settings display to confirm that
Display Mode is deactivated. Use the same procedure to activate Display Mode.
NOTE
• When the refrigerator is in the Power Saving Mode, the display remains off until a door is opened or a
button is pressed. Once on, the display remains on for 20 seconds.
26 OPERATION
Sabbath Mode
Using the Sabbath Mode
Sabbath mode is used on the Jewish Sabbath and
holidays.
• To turn Sabbath mode on, touch the display to
activate it, then press and hold the Freezer and
Water Filter Replace buttons for 3 seconds until
sb appears in the display. If your display doesn't
have Water Filter Replace, please press Ice Plus
button for 3 seconds to start Sabbath.
• To turn Sabbath mode off manually, press and
hold the Freezer and Water Filter Replace
buttons for 3 seconds. If your display doesn't
have Water Filter Replace, please press Ice Plus
button for 3 seconds to turn Sabbath mode off.
NOTE
• Sabbath mode automatically turns off after 96
hours.
• Once turned on, Sabbath mode is maintained
even after a power outage.
• Selecting Sabbath mode automatically turns off
the Alarm functions. The display is disabled in
Sabbath Mode.
Automatic Icemaker
* Optional parts: not included in all models.
Freezer Icemaker
This feature is only available on some models.
The feature may vary depending on model
purchased.
Auto Shutoff (feeler arm)
Power Switch
NOTE
• The icemaker produces ice once approximately
48 hours have passed after the appliance is
initially installed.
• Throw away the first few batches of ice (about
140 - 160 cubes) after installation.This is also
necessary if the refrigerator has not been used
for a longtime.
• The automatic freezer icemaker produces 12
cubes at a time, 50-110 pieces within a 24 hour
period if conditions are favorable. This amount
may vary according to the environment (ambient
temperature around the appliance, frequency of
the door being opened, amount of food stored
in the appliance, etc.).
• The amount and shape of ice may vary according
to the environment (ambient temperature
around the appliance, frequency of the door
being opened, amount of food stored in the
appliance, water pressure, etc.).
• The sound of ice dropping into the ice bin is
normal.
• If the ice bin is completely filled with ice, ice
production will stop.
• In the event of a power outage, throw away the
ice stored in the ice bin.
• Ice cubes which are stored in the ice bin for a
long time may clump together and be difficult to
separate. If this happens, empty the ice bin
completely and clean it before reinstalling it.
Turning the Automatic Icemaker
On
To turn the automatic icemaker On/Off, press the
power switch on the icemaker to the ON ( | ) or
OFF (O) position.
Normal Sounds You May Hear
• Keeping the power turned on to the icemaker
before the water line is connected can damage
the icemaker.
• The icemaker water valve buzzes as the
icemaker fills with water. If the icemaker power
button is in the ON mode, it will buzz even if it
has not yet been hooked up to water. To stop the
buzzing, press the icemaker power button to
turn it off.
• You will hear the sound of cubes dropping into
the bin and water running in the pipes as the
icemaker refills.
Preparing for Vacation
Set the icemaker power button to OFF and shut off
the water supply to the refrigerator.
NOTE
• The ice bin should be emptied any time the
icemaker power button is turned to the OFF
mode.
If the ambient temperature will drop below
freezing, have a qualified technician drain the
*Only for models LRFCS2503*, LRFCS2523*,
LRFNS2503*, LRFCS25D3*
27OPERATION
ENGLISH
water supply system to prevent serious property
damage due to flooding caused by ruptured water
lines or connections.
Storing Food
Food Storage Tips
Wrap or store food in the refrigerator in airtight
and moisture-proof material unless otherwise
noted. This prevents food odor and taste transfer
throughout the refrigerator. For dated products,
check date code to ensure freshness.
CAUTION
• Do not overfill or pack items too tightly into door
bins. Doing so may cause damage to the bin or
personal injury if items are removed with
excessive force.
• Do not store glass containers in the freezer.
Contents may expand when frozen, break the
container and cause injury.
Storing Frozen Food
Check a freezer guide or a reliable cookbook for
further information about preparing food for
freezing or food storage times.
Freezing
Your freezer will not quick-freeze a large quantity
of food. Do not put more unfrozen food into the
freezer than will freeze within 24 hours (no more
than 2 to 3 pounds of food per cubic foot of freezer
space). Leave enough space in the freezer for air to
circulate around packages. Be careful to leave
enough room at the front so the door can close
tightly.
Storage times will vary according to the quality
and type of food, the type of packaging or wrap
used (how airtight and moisture-proof) and the
storage temperature. Ice crystals inside a sealed
package are normal. This simply means that
moisture in the food and air inside the package
have condensed, creating ice crystals.
NOTE
• Allow hot foods to cool at room temperature for
30 minutes, and then package and freeze.
Cooling hot foods before freezing saves energy.
Packaging
Successful freezing depends on correct packaging.
When you close and seal the package, it must not
allow air or moisture in or out. If it does, you could
have food odor and taste transfer throughout the
refrigerator and could also dry out frozen food.
Packaging recommendations
• Rigid plastic containers with tight-fitting lids
• Straight-sided canning/freezing jars
• Heavy-duty aluminum foil
• Plastic-coated paper
• Non-permeable plastic wraps
• Specified freezer-grade self-sealing plastic bags
Food How to Store
Butter or
Margarine
Keep opened butter in covered dish
or closed compartment. When
storing an extra supply, wrap in
freezer packaging and freeze.
Cheese Store in original wrapping until used.
Once opened, rewrap tightly in
plastic wrap or aluminum foil.
Milk Wipe milk cartons. For coldest milk,
place containers on an interior shelf.
Eggs Store in original carton on interior
shelf, not on door shelf.
Fruit Do not wash or hull fruit until it is
ready to be used. Sort and keep fruit
in original container in a crisper, or
store in completely closed paper bag
on refrigerator shelf.
Leafy
Vegetables
Remove store wrapping, trim or tear
off bruised and discolored areas,
wash in cold water, and drain. Place
in plastic bag or plastic container and
store in crisper.
Vegetables
with skins
(carrots,
peppers)
Place in plastic bags or plastic
container and store in crisper.
Fish Freeze fresh fish and shellfish if they
are not being eaten the same day
purchased. Eating fresh fish and
shellfish the same day purchased is
recommended.
Leftovers Cover leftovers with plastic wrap or
aluminum foil, or store in plastic
containers with tight lids.
Food How to Store
28 OPERATION
Follow package or container instructions for
proper freezing methods.
Do not use
• Bread wrappers
• Non-polyethylene plastic containers
• Containers without tight lids
• Wax paper or wax-coated freezer wrap
• Thin, semi-permeable wrap
NOTE
• If you are leaving home for a short period, like a
short vacation, the refrigerator should be left on.
Refrigerated foods that are able to be frozen will
stay preserved longer if stored in the freezer.
• If you are leaving the refrigerator turned off for
an extended period, remove all food and unplug
the power cord. Clean the interior, and leave the
door open to prevent fungi from growing in the
refrigerator.
• Do not store food with high moisture content
towards the top of the refrigerator. The moisture
could come in direct contact with the cold air and
freeze.
• Wash food before storing it in the refrigerator.
Vegetables should be washed, and food
packaging should be wiped down to prevent
adjacent foods from being contaminated.
• If the refrigerator is kept in a hot and humid
place, frequent opening of the door or storing a
lot of vegetables in the refrigerator may cause
condensation to form. Wipe off the
condensation with a clean cloth or a paper towel.
• If the refrigerator door or freezer drawer is
opened or closed too often, warm air may
penetrate the refrigerator and raise its
temperature. This can increase the running costs
of the unit.
Humidity Controlled
Crispers
Using the Humidity Controlled
Crispers
This feature is only available on some models.
The crispers provide fresher tasting fruit and
vegetables by letting you easily control humidity
inside the drawer.
You can control the amount of humidity in the
moisture-sealed crispers by adjusting the control
to any setting between Vegetables and Fruit.
• Vegetables keeps moist air in the crisper for
best storage of fresh, leafy vegetables.
• Fruit lets moist air out of the crisper for best
storage of fruit.
Removing/Assembling the
Humidity Controlled Crispers
1 Pull out the crisper to full extension, lift the
front up, and pull straight out.
2 Lift the front of the cover up with both hands
until it detaches from the back wall of the
cabinet, then pull it out.
3 To reassemble, insert the cover into the
refrigerator with both hands and lower it onto
the guides.
4 Slightly tilt up the front, insert the crisper into
the frame and push it back into place.
29OPERATION
ENGLISH
Glide‘N’Serve
Using the Glide‘N’Serve
This drawer can be used for large party trays, deli
items and beverages. This drawer should not be
used to store vegetables that require high
humidity.
CAUTION
• Do not place any items on the Glide‘N’Serve
cover.
Detaching/Assembling the
Glide‘N’Serve
1 To remove the Glide'N'Serve, pull out the
Glide'N'Serve to full extension, lift the front
up, and pull straight out.
2 To assemble, slightly tilt up the front, insert
the Glide'N'Serve into the frame and push it
back into place.
Refrigerator Shelves
The shelves in the refrigerator are adjustable to
meet individual storage needs. Your model may
have full or split shelves.
Adjusting the shelves to fit items of different
heights will make finding the exact item you want
easier.
Detaching/Assembling the Full
Width Shelf
CAUTION
• Do not clean glass shelves with warm water
while they are cold. Shelves may break if
exposed to sudden temperature changes or
impact.
1 To detach, lift the rear of the shelf and pull it
out.
2 To assemble, slide the shelf in the guides until
it stops
Door Bins
Detaching/Assembling the Door
Bins
CAUTION
• Regularly detach and wash the storage bins and
shelves; they can become easily contaminated
by food.
• Do not apply excessive force while detaching or
assembling the storage bins.
• Do not use the dishwasher to clean the storage
bins and shelves.
The door bins are removable for easy cleaning and
adjustment.
1 To remove the bin, simply lift the bin up and
pull straight out.
30 OPERATION
2 To replace the bin, slide it in above the desired
support and push down until it snaps into
place.
Durabase
Using the Durabase
CAUTION
• If the Durabase divider is removed, there is
enough open space for children or pets to crawl
inside. To prevent accidental child and pet
entrapment or suffocation risk, DO NOT allow
children or pets to touch or go near the drawer.
The Durabase divider allows you to organize the
Durabase area into 2 sections. It can be adjusted
from side to side to accommodate items of
different sizes.
31SMART FUNCTIONS
ENGLISH
SMART FUNCTIONS
LG ThinQ Application
The LG ThinQ application allows you to
communicate with the appliance using a
smartphone.
LG ThinQ Application Features
Installing the LG ThinQ
Application
Smart Diagnosis
Communicate with the appliance from a
smartphone using the convenient smart features.
Use this feature to help you diagnose and solve
problems with your appliance.
Search for the LG ThinQ application from the
Google Play Store or Apple App Store on a smart
phone.
If you experience a problem while using the
appliance, this smart diagnosis feature will help
you diagnose the problem.
1 Open both refrigerator doors.
2 Press and hold the Freezer button for 3
seconds or longer.
3 Hold the phone on the upper right speaker
hole.
4 After the data transfer is complete, the
diagnosis will be displayed in the application.
5 Keep the phone in place until the tone
transmission has finished. The display will
count down the time. Once the countdown
is over and the tones have stopped, the
diagnosis will be displayed in the application.
• The control panel will be turned off, and
then ‘3’ will be displayed on the refrigerator
temperature display part.
This feature is only available on models with the
or logo.
This feature is only available on models with the
or logo.
Smart Diagnosis
NOTE
•
The application is subject to change for
appliance improvement purposes without
notice to users.
Functions may vary by model.
•
NOTE
For best results, do not move the phone while
the tones are being transmitted.
•
NOTE
For reasons not attributable to LGE’s
negligence, the service may not operate due to
external factors such as, but not limited to, Wi-
Fi unavailability, Wi-Fi disconnection, local app
store policy, or app unavailability.
The feature may be subject to change without
prior notice and may have a different form
depending on where you are located.
•
•
Follow instructions to download and install the
application.
Run the LG ThinQ application and follow the
instructions in the application to register the
appliance.
•
Using Audible Diagnosis to
Diagnose Issues
Follow the instructions below to use the audible
diagnosis method.
Launch the LG ThinQ application and select
the Smart Diagnosis feature in the menu.
Follow the instructions for audible diagnosis
provided in the LG ThinQ application.
•
•
•
32 MAINTENANCE
MAINTENANCE
Cleaning
WARNING
• Use non-flammable cleaner. Failure to do so can
result in fire, explosion, or death.
CAUTION
• Do not use an abrasive cloth or sponge when
cleaning the interior and exterior of the
refrigerator.
• Do not place your hand on the bottom surface of
the refrigerator when opening and closing the
doors.
• When lifting the hinge free of the latch, be
careful that the door does not fall forward.
General Cleaning Tips
• Both the refrigerator and freezer sections
defrost automatically; however, clean both
sections once a month to prevent odors.
• Wipe up spills immediately.
• Unplug the refrigerator or disconnect power
before cleaning.
• Remove all removable parts, such as shelves.
• Use a clean sponge or soft cloth and a mild
detergent in warm water. Do not use abrasive or
harsh cleaners.
• Hand wash, rinse and dry all surfaces
thoroughly.
Exterior
For products with black stainless steel exterior,
spray glass cleaner on a clean, microfiber cloth
and rub in direction of grain. Do not spray glass
cleaner directly at the display panel. Do not use
harsh or abrasive cleaners.
For products with a standard stainless steel
exterior, use a damp microfiber cloth and rub in
the direction of the grain. Dry with a paper towel
to avoid streaks. For stubborn stains and
fingerprints, use a few drops of liquid dish soap in
water, and rinse with hot water before drying. Do
not use abrasive or harsh cleaners.
Inside Walls
• Allow freezer to warm up so the cloth will not
stick.
To help remove odors, wash the inside of the
refrigerator with a mixture of baking soda and
warm water. Mix 2 tablespoons of baking soda to 1
quart of water (26 g soda to 1 liter water.) Be sure
the baking soda is completely dissolved so it does
not scratch the surfaces of the refrigerator.
Door Liners and Gaskets
Use a clean sponge or soft cloth and a mild
detergent in warm water. Do not use cleaning
waxes, concentrated etergents, bleaches, or
cleaners containing petroleum on plastic
refrigerator parts.
Plastic Parts (Covers and Panels)
Use a clean sponge or soft cloth and a mild
detergent in warm water. Do not use glass
cleaners, abrasive cleansers, or flammable fluids.
These can scratch or damage the material.
Condenser Coils
Use a vacuum cleaner with a brush or crevice
attachment to clean the condenser cover and
vents. Do not remove the panel covering the
condenser coil area.
33MAINTENANCE
ENGLISH
Water Filter
* Optional parts: not included in all models.
Before Replacing the Water Filter
WARNING
• To reduce the risk associated with choking, do
not allow children under 3 years of age to have
access to small parts during the installation of
this product.
• To reduce the risk associated with the ingestion
of contaminants, do not use with water that is
microbiologicallyunsafe or of unknown quality
without adequate disinfection before or after the
system. Systems certified for cyst reduction may
be used on disinfected water that may contain
filterable cysts.
• Use of unauthorized water filters may result in
product malfunction, water leakage or water
quality issues, which will not be covered under
the product warranty.
CAUTION
• Read and follow Use Instructions before
installation and use of this system.
• Installation and use MUST comply with all state
and local plumbing codes.
• Do not install if water pressure exceeds 120 psi
(827 kPa). If your water pressure exceeds 80 psi,
you must install a pressure limiting valve.
Contact a plumber if uncertain how to check
your water pressure.
• Do not install where water hammer conditions
may occur. If water hammer conditions exist you
must install a water hammer arrester. Contact a
plumbing professional if you are uncertain how
to check for this condition.
• Do not install on hot water supply lines. The
maximum operating water temperature of this
filter system is 100 °F (37.8 °C).
• Protect filter from freezing. Drain filter when
temperatures drop below 40 °F (4.4 °C).
• The disposable filter cartridge MUST be replaced
every 6 months, at the rated capacity or if a
noticeable reduction in flow rate occurs.
• Protect from freezing, remove filter cartridge
when temperatures are expected to drop below
33° F.
• Do not install systems in areas where ambient
temperatures may go above 110° F (43.3° C).
• Where a backflow prevention device is installed
on a water system, a device for controlling
pressure due to thermal expansion must be
installed.
• Ensure all tubing and fittings are secure and free
of leaks.
Replacing the Water Filter
Replace the water filter:
• Approximately every six months.
• When the Water Filter Replace icon turns on.
• When the ice maker output decreases.
To purchase a replacement water filter:
• Visit your local dealer or distributor
• Search using "water filter"on lg.com
• Use replacement cartridge: LT1000P, LT1000PC
or LT1000PCS
1 If the top shelf, located below the water filter,
is in the highest position, it will need to be
removed prior to replacing the water filter.
• To remove the shelf, lift the rear of the shelf
and pull it out.
2 Remove the old water filter.
• Lower or remove the top left shelf to allow
the water filter to rotate all the way down.
Pinch the sides to open the water filter
cover.
NOTE
• Replacing the water filter causes a small amount
of water (around 1 oz. or 25 cc) to drain.
• Wrap a cloth around the front end of the water
filter cover to collect any leaking water. Hold the
water filter upright, once it is removed, to
prevent any remaining water from spilling out of
the water filter.
34 MAINTENANCE
3 Pull the water filter downward and turn it
counterclockwise before pulling it out. Make
sure to rotate the filter down completely
before pulling it out of the manifold hole.
4 Replace with a new water filter.
• Take the new water filter out of its packing
and remove the protective cover from the o-
rings. With the water filter tabs in the
horizontal position, push the new water
filter into the manifold hole and turn it
clockwise until it stops.
5 Close the water filter cover. The cover will click
when closed correctly.
6 After the water filter is replaced, dispense 2.5
gallons of water (flush for approximately 5
minutes) to remove trapped air and
contaminants from the system.
NOTE
• Do not dispense the entire 2.5 gallon amount
continuously. Press and release the dispenser
pad for cycles of 30 seconds ON and 60 seconds
OFF.
7 After changing the filter, press and hold the
Water Filter Replace button for three
seconds to reset the indicator light.
For further assistance, call:
• 1-800-243-0000 (USA)
• 1-888-542-2623 (Canada)
35MAINTENANCE
ENGLISH
Performance Data Sheet
Model: LT1000P, LT1000PC, LT1000PCS
NSF System Trade Name Code: MDJ64844601
The concentration of the indicated substances in water entering the system was reduced to a
concentration less than or equal to the permissible limit for water leaving the system as specified in NSF/
ANSI Standard 42, Standard 53 and Standard 401.
• Based on the use of Cryptosporidium parvum oocysts.
System tested and certified by NSF International against NSF/ANSI Standard 42, Standard 53 and
Standard 401 for the reduction of substances listed below.
Substance
Reduction
Average
Influent
Challenge
NSF specified
Challenge
Concentration
Avg %
Reduction
Average
Product Water
Concentration
Max Permissible
Product Water
Concentration
NSF
Reduction
Requirements
Chlorine Taste and
Odor
2.0 μg/L 2.0 μg/L± 10% >97.5% 0.050 μg/L N/A ≥ 50.00%
Nominal Particulate
Class I, , ≥ 0.5 to <
1.0 μm
12,000,000
pts/mL
At least 10,000
particles/mL
99.80% 24,000 pts/ml N/A ≥ 85.00%
Asbestos 180 MFL
10
7
to 10
8
MFL; fibers
greater than 10 μg/Lin
length
>99.00% < 1 MFL N/A ≥ 99.00%
Atrazine 8.5 μg/L 9.0 μg/L ± 10% >94.10% 0.500 μg/L 3.0 μg/L NA
Benzene 15.0 μg/L 15.0 μg/L ± 10% >96.60% 0.510 μg/L 5.0 μg/L NA
Carbofuran 74.0 μg/L 80.0 μg/L ± 10% 98.30% 1.258 μg/L 40 μg/L NA
Lindane 1.9 μg/L 2.0 μg/L ± 10% >99.00% 0.019 μg/L 0.2 μg/L NA
P-Dichlorobenzene 230.0 μg/L 225.0 μg/L ± 10% >99.80% 0.460 μg/L 75.0 μg/L NA
2,4-D 210.0 μg/L 210.0 μg/L ± 10% >99.90% 0.210 μg/L 70.0 μg/L NA
Lead pH @6.5 140.0 μg/L 150.0 μg/L ± 10% 99.60% 0.560 μg/L 10.0 μg/L NA
Lead pH @8.5 150.0 μg/L 150.0 μg/L ± 10% >99.70% <0.500 μg/L 10.0 μg/L NA
Mercury @ pH6.5 5.9 μg/L 6.0 μg/L ± 10% 91.00% 0.531 μg/L 2.0 μg/L NA
Mercury @ pH8.5 5.6 μg/L 6.0 μg/L ± 10% 92.5% 0.420 μg/L 2.0 μg/L NA
Cyst* 100,000
cysts/L
Minimum 50,000
cysts/L
>99.99% 10 cysts/L N/A ≥ 99.95%
Atenolol 240 ng/L 200 ± 40% ng/L > 95.50% 10.80 ng/L 30 ng/L NA
Carbamazepine 1600 ng/L 1400 ± 40% ng/L 98.40% 25.60 ng/L 200 ng/L NA
DEET 1600 ng/L 1400 ± 40% ng/L 97.10% 46.40 ng/L 200 ng/L NA
Trimethoprim 170 ng/L 140 ± 40% ng/L >96.80% 5.44 ng/L 20 ng/L NA
Linuron 160 ng/L 140 ± 40% ng/L >96.60% 5.44 ng/L 20 ng/L NA
Phenytoin 200 ng/L 200 ± 40% ng/L >94.80% 10.40 ng/L 30 ng/L NA
Ibuprofen 400 ng/L 400 ± 40% ng/L >94.50% 22.00 ng/L 60 ng/L NA
Naproxen 140 ng/L 140 ± 40% ng/L >96.10% 5.46 ng/L 20 ng/L NA
Estrone 120 ng/L 140 ± 40% ng/L >96.10% 4.68 ng/L 20 ng/L NA
Bisphenol A 2000 ng/L 2000 ± 40% ng/L >98.90% 22.00 ng/L 300 ng/L NA
Nonyl Phenol 1600 ng/L 1400 ± 40% ng/L >97.10% 46.40 ng/L 200 ng/L NA
36 MAINTENANCE
It is essential that the manufacturer’s recommended installation, maintenance and filter replacement
requirements be carried out for the product to perform as advertised.
NOTE
• While the testing was performed under standard laboratory conditions, actual performance may vary.
For replacement filters, visit your local dealer or distributor or search under "water filters" on the lg.com
website.
For further assistance, contact the LG Electronics Customer Information Center.
USA: 1-800-243-0000
Canada: 1-888-542-2623
Replacement Cartridge: LT1000P, LT1000PC or LT1000PCS
LG is a trademark of LG corp.
NSF is a trademark of NSF International.
Manufactured by LG Electronics, INC:
170, Sungsanpaechoungro, Seongsan-gu, Gyeongsangnam-do, THE REPUBLIC OF KOREA
Guidelines for Application / Water Supply Parameters
Service Flow
0.5 gpm (1.9 lpm)
Water Supply
Community or Private Well - Potable Water
Water Pressure
20 – 120 psi (138 – 827 kPa)
Water Temperature
33 °F – 100 °F (0.6 °C – 37.8°C)
Capacity
200 gallons (757 liters)
37TROUBLESHOOTING
ENGLISH
TROUBLESHOOTING
FAQs
Frequently Asked Questions
Q: What are the best temperature settings for my refrigerator and freezer?
A: The default setting for the refrigerator is 37° Fahrenheit (3° Celsius). The default setting for the
freezer is 0° Fahrenheit (-18° Celsius). Adjust these settings as necessary to keep food at desired
temperatures. Milk should be cold when stored on the inner shelf of the refrigerator. Ice cream
should be firm and ice cubes should not melt in the freezer. To switch the display from Fahrenheit to
Celsius, press and hold the Freezer and Refrigerator buttons until you hear a beep and the settings
in the display change.
Q: How do I set the refrigerator and freezer temperatures?
A: Continually press the Refrigerator or Freezer button on the control panel until the desired
temperature appears. The numbers will cycle from highest to lowest and then return to the highest
again with continuous pressing.
Q: Why do I hear a buzzing noise from my refrigerator periodically?
A: This may happen if you do not have a water source attached to your refrigerator and the icemaker is
turned on. If you do not have a water source attached to the back of the refrigerator you should turn
the icemaker off.
Q: Why does the icemaker tray look crooked?
A: This is a normal part of the icemaker cycle. The icemaker tray may appear level or with a slight tilt.
The change in position is to assist in the freezing process.
Q: My refrigerator is powered on and the controls are working, but it’s not cooling and the display
shows “OFF” (see below). What is wrong?
A: The refrigerator is in Display Mode. The Display Mode disables all cooling in the refrigerator and
freezer sections to conserve energy while on display in a retail store. When activated, OFF is displayed
on the control panel and the display remains on for 20 seconds. With either refrigerator door opened,
press the Ice Plus button 3 times consecutively while pressing the Refrigerator button. The control
panel beeps and the temperature settings display to confirm that Display Mode is deactivated. Use
the same procedure to activate Display Mode.
38 TROUBLESHOOTING
Before Calling for Service
Review this section before calling for service; doing so will save you both time and money.
Cooling
Problem Possible Cause & Solution
Refrigerator and
Freezer section are
not cooling.
The refrigerator control is set to OFF (some models).
A fuse in your home may be blown or the circuit breaker tripped. Or the appliance is
connected to a GFCI (Ground Fault Circuit Interrupter) outlet, and the outlet's circuit
breaker has tripped.
• Check the main electrical box and replace the fuse or reset the circuit breaker. Do not
increase fuse capacity. If the problem is a circuit overload, have it corrected by a qualified
electrician.
• Reset the circuit breaker on the GFCI. If the problem persists, contact an electrician.
• Turn the control ON. Refer to the Setting the Controls section for proper temperature
settings.
Refrigerator is set to Demo Mode.
• Demo Mode allows the lights and control display to work normally while disabling cooling,
to save energy while the refrigerator is on the showroom floor. See the FAQs section of
this manual for instructions on how to disable Demo Mode.
Refrigerator is in the defrost cycle.
• During the defrost cycle, the temperature of each compartment may rise slightly. Wait 30
minutes and confirm the proper temperature has been restored once the defrost cycle has
completed.
Refrigerator was recently installed.
• It may take up to 24 hours for each compartment to reach the desired temperature.
Refrigerator was recently relocated.
• If the refrigerator was stored for a long period of time or moved on its side, it is necessary
for the refrigerator to stand upright for 24 hours before connecting it to power.
Cooling system runs
too much.
Refrigerator is replacing an older model.
• Modern refrigerators require more operating time but use less energy due to more
efficient technology.
Refrigerator was recently plugged in or power restored.
• The refrigerator will take up to 24 hours to cool completely.
The door is opened often or a large amount of food / hot food was added.
• Adding food and opening the door warms the refrigerator, requiring the compressor to
run longer in order to cool the refrigerator back down. In order to conserve energy, try to
get everything you need out of the refrigerator at once, keep food organized so it is easy
to find, and close the door as soon as the food is removed. (Refer to the Food Storage
Guide.)
Doors are not closed completely.
• Firmly push the doors shut. If they will not shut all the way, the "Doors will not close
correctly or pop open" section in Troubleshooting.
Refrigerator is installed in a hot location.
• The compressor will run longer under warm conditions. At normal room temperatures (70
°F or 21 °C) expect your compressor to run about 40 % to 80 % of the time. Under warmer
conditions, expect it to run even more often. The refrigerator should not be operated
above 110 °F (43 °C).
Condenser / back cover is clogged.
• Use a vacuum cleaner with an attachment to clean the condenser cover and vents. Do not
remove the panel covering the condenser coil area.
39TROUBLESHOOTING
ENGLISH
Interior moisture
buildup.
Doors are opened often or for long periods of time.
• When the doors are opened often or for long periods of time, warm, humid air enters the
compartment. This raises the temperature and moisture level within the compartment. To
lessen the effect, reduce the frequency and duration of door openings.
Doors are not closed correctly.
• See the "Doors will not close correctly or pop open" section.
Weather is humid.
• Humid weather allows additional moisture to enter the compartments when the doors are
opened leading to condensation or frost. Maintaining a reasonable level of humidity in the
home will help to control the amount of moisture that can enter the compartments.
Defrost cycle recently completed.
• During the defrost cycle, the temperature of each compartment may rise slightly and
condensation may form on the back wall. Wait 30 minutes and confirm that the proper
temperature has been restored once the defrost cycle has completed.
Food is not packaged correctly.
• Food stored uncovered or unwrapped, and damp containers can lead to moisture
accumulation within each compartment. Wipe all containers dry and store food in sealed
packaging to prevent condensation and frost.
Food is freezing in
the refrigerator
compartment.
Food with high water content was placed near an air vent.
• Rearrange items with high water content away from air vents.
Refrigerator temperature control is set incorrectly.
• If the temperature is too cold, adjust the control one increment at a time and wait for the
temperature to stabilize. Refer to the Control Panel section for more information.
Refrigerator is installed in a cold location.
• When the refrigerator is operated in temperature below 41 °F (5 °C), food can freeze in the
refrigerator compartment. The refrigerator should not be operated in temperature below
55 °F (13 °C).
Refrigerator or
Freezer section is too
cold.
Incorrect temperature control settings.
• If the temperature is too cold, adjust the control one increment at a time and wait for the
temperature to stabilize. Refer to the Control Panel for more information.
Frost or ice crystals
form on frozen food
(inside of sealed
package).
Condensation from food with a high water content has frozen inside of the food
package.
• This is normal for food items with a high water content.
Food has been left in the freezer for a long period of time.
• Do not store food items with high water content in the freezer for a long period of time.
Frost or ice crystals
form on frozen food
(outside of package).
Door is opened frequently or for long periods of time.
• When the doors are opened often or for long periods of time, warm, humid air enters the
compartment. This raises the temperature and moisture level within the compartment.
Increased moisture will lead to frost and condensation. To lessen the effect, reduce the
frequency and duration of door openings.
Door is not closing properly.
• Refer to the "Doors will not close correctly or pop open" section in the Troubleshooting.
Problem Possible Cause & Solution
40 TROUBLESHOOTING
Refrigerator or
Freezer section is too
warm.
Refrigerator was recently installed.
• It may take up to 24 hours for each compartment to reach the desired temperature.
The air vents are blocked. Cold air circulates from the freezer to the fresh food section
and back again through air vents in the wall dividing the two sections.
• Locate air vents by using your hand to sense airflow and move all packages that block
vents and restrict airflow. Rearrange items to allow air to flow throughout the
compartment.
Doors are opened often or for long periods of time.
• When the doors are opened often or for long periods of time, warm, humid air enters the
compartment. This raises the temperature and moisture level within the compartment. To
lessen the effect, reduce the frequency and duration of door openings.
Unit is installed in a hot location.
• The refrigerator should not be operated in temperatures above 110 °F (43 °C).
A large amount of food or hot food was added to either compartment.
• Adding food warms the compartment requiring the cooling system to run. Allowing hot
food to cool to room temperature before putting it in the refrigerator will reduce this
effect.
Doors are not closed correctly.
• See the "Doors will not close correctly or pop open" section in the Troubleshooting.
Temperature control is not set correctly.
• If the temperature is too warm, adjust the control one increment at a time and wait for the
temperature to stabilize.
Defrost cycle has recently completed.
• During the defrost cycle, the temperature of each compartment may rise slightly and
condensation may form on the back wall. Wait 30 minutes and confirm the proper
temperature has been restored once the defrost cycle has completed.
Problem Possible Cause & Solution
41TROUBLESHOOTING
ENGLISH
Ice & Water
Problem Possible Cause & Solution
Icemaker is not
making enough ice.
Demand exceeds ice storage capacity.
• The icemaker will produce approximately 70-184 cubes in a 24 hour period.
House water supply is not connected, valve is not turned on fully, or valve is clogged.
• Connect the refrigerator to a cold water supply with adequate pressure and turn the water
shutoff valve fully open. If the problem persists, it may be necessary to contact a plumber.
Water filter has been exhausted.
• Replacing the water filter is recommended:
Approximately every six months.
When the water filter indicator turns on.
When the water dispenser output decreases.
When the ice cubes are smaller than normal.
Low house water supply pressure.
• The water pressure must be between 20 and 120 psi on models without a water filter and
between 40 and 120 psi on models with a water filter. If the problem persists, it may be
necessary to contact a plumber.
Reverse osmosis filtration system is used.
• Reverse osmosis filtration systems can reduce the water pressure below the minimum
amount and result in icemaker issues. (Refer to the Connecting the Water Line section.)
Tubing connecting refrigerator to house supply valve is kinked.
• The tubing can kink when the refrigerator is moved during installation or cleaning
resulting in reduced water flow. Straighten or repair the water supply line and arrange it to
prevent future kinks.
Doors are opened often or for long periods of time.
• If the doors of the unit are opened often, ambient air will warm the refrigerator which will
prevent the unit from maintaining the set temperature. Lowering the refrigerator
temperature can help, as well as not opening the doors as frequently.
Doors are not closed completely.
• If the doors are not properly closed, ice production will be affected. See the "Doors will not
close correctly or pop open" section in Parts & Features Troubleshooting for more
information.
The temperature setting for the freezer is too warm.
• The recommended temperature for the freezer compartment for normal ice production is
0°F. If the freezer temperature is warmer, ice production will be affected.
42 TROUBLESHOOTING
Icemaker is not
making ice
Refrigerator was recently installed or icemaker recently connected.
• It may take up to 24 hours for each compartment to reach the desired temperature and
for the icemaker to begin making ice.
Icemaker is not turned on.
• Locate the icemaker ON/OFF and confirm that it is turned on.
The ice detecting sensor is obstructed.
• Foreign substances or frost on the ice-detecting sensor can interrupt ice production. Make
sure that the sensor area is clean at all times for proper operation.
The refrigerator is not connected to a water supply or the supply shutoff valve is not
turned on.
• Connect the refrigerator to the water supply and turn the water shutoff valve fully open.
Icemaker shutoff (arm or sensor) obstructed.
• If your icemaker is equipped with an ice shutoff arm, make sure that the arm moves freely.
If your icemaker is equipped with the electronic ice shutoff sensor, make sure that there is
a clear path between the two sensors.
Reverse osmosis water filtration system is connected to your cold water supply.
• Reverse osmosis filtration systems can reduce the water pressure below the minimum
amount and result in icemaker issues. (Refer to the Connecting the Water Line section.)
Ice has bad taste or
odor.
Water supply contains minerals such as sulfur.
• A water filter may need to be installed to eliminate taste and odor problems. NOTE: In
some cases, a filter may not help. It may not be possible to remove all minerals/odor/taste
in all water supplies.
Icemaker was recently installed.
• Ice that has been stored for too long will shrink, become cloudy, and may develop a stale
taste. Throw away old ice and make a new supply.
The food has not been stored properly in either compartment.
• Rewrap the food. Odors may migrate to the ice if food is not wrapped properly.
The interior of the refrigerator needs to be cleaned.
• See the Maintenance section for more information.
The ice storage bin needs to be cleaned.
• Empty and wash the bin (discard old cubes). Make sure that the bin is completely dry
before reinstalling it.
Icemaker is making
too much ice.
Icemaker shutoff (arm/ sensor) is obstructed.
• Empty the ice bin. If your icemaker is equipped with an ice shutoff arm, make sure that the
arm moves freely. If your icemaker is equipped with the electronic ice shutoff sensor,
make sure that there is a clear path between the two sensors. Reinstall the ice bin and wait
24 hours to confirm proper operation.
Problem Possible Cause & Solution
43TROUBLESHOOTING
ENGLISH
Parts & Features
Noises
Problem Possible Cause & Solution
Doors will not close
correctly or pop
open.
Food packages are blocking the door open.
• Rearrange food containers to clear the door and door shelves.
Ice bin, crisper cover, pans, shelves, door bins, or baskets are out of position.
• Push bins all the way in and put crisper cover, pans, shelves and baskets into their correct
positions. See the Operation section for more information.
The doors were removed during product installation and not properly replaced.
• Remove and replace the doors according to the Removing and Replacing Refrigerator
Handles and Doors section.
Refrigerator is not leveled properly.
• See Door Alignment in the Refrigeration Installation section to level refrigerator.
Doors are difficult to
open.
The gaskets are dirty or sticky.
• Clean the gaskets and the surfaces that they touch. Rub a thin coat of appliance polish or
kitchen wax on the gaskets after cleaning.
Door was recently closed.
• When you open the door, warmer air enters the refrigerator. As the warm air cools, it can
create a vacuum. If the door is hard to open, wait one minute to allow the air pressure to
equalize, then see if it opens more easily.
Refrigerator wobbles
or seems unstable
Leveling legs are not adjusted properly.
• Refer to the Leveling and Door Alignment section.
Floor is not level.
• It may be necessary to add shims under the leveling legs or rollers to complete installation.
Lights do not work. LED interior lighting failure.
• The refrigerator compartment lamp is LED interior lighting, and service should be
performed by a qualified technician.
Refrigerator has an
unusual odor.
The Air Filter may need to be set to the MAX setting or replaced.
• Set the Air Filter to the MAX setting. If the odor does not go away within 24 hours, the filter
may need to be replaced. See the Replacing the Air Filter section for replacement
instructions.
The interior of the
refrigerator is
covered with dust or
soot.
The refrigerator is located near a fire source, such as a fireplace, chimney, or candle.
• Make sure that the refrigerator is not located near a fire source, such as a fireplace,
chimney or candle.
Problem Possible Cause & Solution
Clicking The defrost control will click when the automatic defrost cycle begins and ends. The
thermostat control (or refrigerator control on some models) will also click when cycling
on and off.
• Normal Operation
44 TROUBLESHOOTING
Rattling Rattling noises may come from the flow of refrigerant, the water line on the back of
the unit, or items stored on top of or around the refrigerator.
• Normal Operation
Refrigerator is not resting solidly on the floor.
• Floor is weak or uneven or leveling legs need to be adjusted. See the Leveling and Door
Alignment section.
Refrigerator with linear compressor was jarred while running.
• Normal Operation
Whooshing Evaporator fan motor is circulating air through the refrigerator and freezer
compartments.
• Normal Operation
Air is being forced over the condenser by the condenser fan.
• Normal Operation
Gurgling Refrigerant flowing through the cooling system.
• Normal Operation
Popping Contraction and expansion of the inside walls due to changes in temperature.
• Normal Operation
Sizzling Water dripping on the defrost heater during a defrost cycle.
• Normal Operation
Vibrating If the side or back of the refrigerator is touching a cabinet or wall, some of the normal
vibrations may make an audible sound.
• To eliminate the noise, make sure that the sides and back cannot vibrate against any wall
or cabinet.
Dripping Water running into the drain pan during the defrost cycle.
• Normal Operation
Pulsating or high-
pitched sound
Your refrigerator is designed to run more efficiently to keep your food items at the
desired temperature. The high efficiency compressor may cause your new refrigerator
to run longer than your old one, but it is still more energy efficient than previous
models. While the refrigerator is running, it is normal to hear a pulsating or high-
pitched sound.
• Normal Operation
Problem Possible Cause & Solution
45LIMITED WARRANTY
ENGLISH
LIMITED WARRANTY
For USA
TERMS AND CONDITIONS
ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT
REQUIRES YOU AND LG TO RESOLVE DISPUTES BY BINDING ARBITRATION INSTEAD OF IN COURT,
UNLESS YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS AND JURY TRIALS ARE NOT
PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING DISPUTES” BELOW.
Should your LG Refrigerator ("Product") fail due to a defect in materials or workmanship under normal and
proper use, during the warranty period set forth below, LG Electronics (“LG”) will, at its option, repair or
replace the Product. This limited warranty is valid only to the original retail purchaser of the Product and
applies only when purchased and used within the United States including U.S. Territories.
• Replacement products and parts are warranted for the remaining portion of the original warranty period
or ninety (90) days, whichever is greater.
• Replacement products and parts may be new, reconditioned, refurbished, or otherwise factory
remanufactured.
• Proof of original retail purchase specifying the Product model and date of purchase is required to obtain
warranty service under this limited warranty.
EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THE PRODUCT IS LIMITED IN
DURATION TO THE DURATION OF THE ABOVE LIMITED WARRANTY. UNDER NO CIRCUMSTANCES
SHALL LG OR ITS U.S. DISTRIBUTORS/DEALERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL,
CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST
GOODWILL, LOST REVENUES OR PROFITS, WORK STOPPAGE, IMPAIRMENT OF OTHER GOODS, COST OF
REMOVAL AND REINSTALLATION OF THE PRODUCT, LOSS OF USE, OR ANY OTHER DAMAGES WHETHER
BASED IN CONTRACT, TORT, OR OTHERWISE. LG’S TOTAL LIABILITY, IF ANY, SHALL NOT EXCEED THE
PURCHASE PRICE PAID BY YOU FOR THE PRODUCT.
Some states do not allow the exclusion or limitation of incidental or consequential damages or limitations
on how long an implied warranty lasts, so the above exclusions or limitations may not apply to you. This
limited warranty gives you specific legal rights and you may also have other rights that vary from state to
state.
THIS LIMITED WARRANTY DOES NOT COVER:
• Service trips to deliver, pick up, or install, educate how to operate, correct wiring, or correct
unauthorized repairs.
• Damage or failure of the Product to perform during power failures and interrupted or inadequate
electrical service.
WARRANTY PERIOD
Refrigerator/Freezer
Sealed System
(Condenser, Dryer,
Connecting Tube and
Evaporator)
Compressor
One (1) year from the
date of original retail
purchase
Five (5) years from the
date of original retail
purchase
Five (5) years from the
date of original retail
purchase
Linear / Inverter
Compressor Only : Parts
Only for years 6-10 from
the date of original retail
purchase (Consumer will
be charged for labor)
Parts and Labor (internal/
functional parts only)
Parts and Labor Parts and Labor
46 LIMITED WARRANTY
• Damage or failure caused by leaky or broken water pipes, frozen water pipes, restricted drain lines,
inadequate or interrupted water supply or inadequate supply of air.
• Damage resulting from operating the product in a corrosive atmosphere or contrary to the product
owner’s manual.
• Damage or failure to the Product caused by accidents, pests and vermin, lightning, wind, fire, floods, acts
of God, or any other causes beyond the control of LG.
• Damage or failure caused by unauthorized modification or alteration, or if used for other than the
intended purpose.
• Damage or failure resulting from misuse, abuse, improper installation, repair, or maintenance.
Improper repair includes use of parts not authorized by LG. Improper installation or maintenance
includes installation or maintenance contrary to the Product owner’s manual.
• Damage or failure caused by incorrect electrical current, voltage, or plumbing codes.
• Damage or failure caused by transportation and handling, including scratches, dents, chips, and/or
other damage to the finish of the Product, unless such damage is reported within one (1) week of
delivery.
• Damage or missing items to any display, open box, or discounted Product.
• Refurbished Product or any Product sold “As Is”, “Where Is”, “With all Faults”, or similar disclaimer.
• Products with original serial numbers that have been removed, altered, or cannot be readily determined.
• Increases in utility costs and additional utility expenses.
• Any noises associated with normal operation.
• Use of accessories (e.g., water filters, etc.), components, or consumable cleaning products that are not
authorized by LG.
• Replacement of light bulbs, filters, or any consumable parts.
• When Product is used for other than normal and proper household use (e.g. commercial or industrial
use, offices, and recreational facilities or vehicles) or contrary to the instructions outlined in the Product’s
owner’s manual.
• Costs associated with removal and reinstallation of your Product for repairs.
• Shelves, door bins, drawers, handle and accessories, except for internal/functional parts covered under
this limited warranty.
The cost of repair or replacement under these excluded circumstances shall be borne by the
consumer.
TO OBTAIN WARRANTY SERVICE AND ADDITIONAL INFORMATION
Call 1-800-243-0000 and select the appropriate option from the menu.
Or visit our website at http://www.lg.com
Or by mail: LG Electronics Customer Service P.O. Box 240007 Huntsville, AL 35813 ATTN: CIC
PROCEDURE FOR RESOLVING DISPUTES:
ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING IN ANY WAY TO THIS LIMITED
WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION, AND
NOT IN A COURT OF GENERAL JURISDICTION. BINDING ARBITRATION MEANS THAT YOU AND LG ARE EACH
WAIVING THE RIGHT TO A JURY TRIAL AND TO BRING OR PARTICIPATE IN A CLASS ACTION.
Definitions. For the purposes of this section, references to “LG” mean LG Electronics U.S.A., Inc., its
parents, subsidiaries and affiliates, and each of their officers, directors, employees, agents, beneficiaries,
predecessors in interest, successors, assigns and suppliers; references to “dispute” or “claim” shall include
any dispute, claim or controversy of any kind whatsoever (whether based in contract, tort, statute,
regulation, ordinance, fraud, misrepresentation or any other legal or equitable theory) arising out of or
relating in any way to the sale, condition or performance of the product or this Limited Warranty.
Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify
LG in writing at least 30 days in advance of initiating the arbitration by sending a letter to LG at LG
47LIMITED WARRANTY
ENGLISH
Agreement to Binding Arbitration and Class Action Waiver. Upon failure to resolve the dispute during
the 30 day period after sending written notice to LG, you and LG agree to resolve any claims between us
only by binding arbitration on an individual basis, unless you opt out as provided below. Any dispute
between you and LG shall not be combined or consolidated with a dispute involving any other person’s or
entity’s product or claim. More specifically, without limitation of the foregoing, any dispute between you
and LG shall not under any circumstances proceed as part of a class or representative action. Instead of
arbitration, either party may bring an individual action in small claims court, but that small claims court
action may not be brought on a class or representative basis.
Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must make a written
demand for arbitration. The arbitration will be administered by the American Arbitration Association
(“AAA”) and will be conducted before a single arbitrator under the AAA’s Consumer Arbitration Rules that
are in effect at the time the arbitration is initiated (referred to as the “AAA Rules”) and under the
procedures set forth in this section. The AAA Rules are available online at www.adr.org/consumer. Send a
copy of your written demand for arbitration, as well as a copy of this provision, to the AAA in the manner
described in the AAA Rules. You must also send a copy of your written demand to LG at LG Electronics,
USA, Inc. Attn: Legal Department- Arbitration 111 Sylvan Avenue, Englewood Cliffs, NJ 07632.
If there is a conflict between the AAA Rules and the rules set forth in this section, the rules set forth in this
section will govern. This arbitration provision is governed by the Federal Arbitration Act. Judgment may be
entered on the arbitrator’s award in any court of competent jurisdiction. All issues are for the arbitrator to
decide, except that issues relating to the scope and enforceability of the arbitration provision and to the
arbitrability of the dispute are for the court to decide. The arbitrator is bound by the terms of this
provision.
Governing Law. The law of the state of your residence shall govern this Limited Warranty and any
disputes between us except to the extent that such law is preempted by or inconsistent with applicable
federal law.
Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand
for arbitration, LG will promptly pay all arbitration filing fees to the AAA unless you seek more than $25,000
in damages, in which case the payment of these fees will be governed by the AAA Rules. Except as
otherwise provided for herein, LG will pay all AAA filing, administration and arbitrator fees for any
arbitration initiated in accordance with the AAA Rules and this arbitration provision. If you prevail in the
arbitration, LG will pay your attorneys’ fees and expenses as long as they are reasonable, by considering
factors including, but not limited to, the purchase amount and claim amount. Notwithstanding the
foregoing, if applicable law allows for an award of reasonable attorneys’ fees and expenses, an arbitrator
can award them to the same extent that a court would. If the arbitrator finds either the substance of your
claim or the relief sought in the demand is frivolous or brought for an improper purpose (as measured by
the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all arbitration fees will
be governed by the AAA Rules. In such a situation, you agree to reimburse LG for all monies previously
disbursed by it that are otherwise your obligation to pay under the AAA Rules. Except as otherwise
provided for, LG waives any rights it may have to seek attorneys’ fees and expenses from you if LG prevails
in the arbitration.
Hearings and Location. If your claim is for $25,000 or less, you may choose to have the arbitration
conducted solely on the basis of (1) documents submitted to the arbitrator, (2) through a telephonic
hearing, or (3) by an in-person hearing as established by the AAA Rules. If your claim exceeds $25,000, the
right to a hearing will be determined by the AAA Rules. Any in-person arbitration hearings will be held at a
location within the federal judicial district in which you reside unless we both agree to another location or
we agree to a telephonic arbitration.
Opt Out. You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can
require the other to participate in an arbitration proceeding. To opt out, you must send notice to LG no
later than 30 calendar days from the date of the first consumer purchaser’s purchase of the product by
either: (i) sending an e-mail to [email protected], with the subject line: “Arbitration Opt Out” or (ii) calling 1-
800-980-2973. You must include in the opt out e-mail
or provide by telephone: (a) your name and address;
(b) the date on which the product was purchased; (c) the product model name or model number; and (d)
Electronics USA, Inc. Attn: Legal Department- Arbitration 111 Sylvan Avenue,Englewood Cliffs, NJ 07632.
You and LG agree to engage in good faith discussions in an attempt to amicably resolve your claim. The
notice must provide your name, address, and telephone number; identify the product that is the subject
of the claim; and describe the nature of the claim and the relief being sought. If you and LG are unable
to resolve the dispute within 30 days, either party may proceed to file a claim for arbitration.
48 LIMITED WARRANTY
the serial number (the serial number can be found (i) on the product; or (ii) online by accessing https://
www.lg.com/us/support/repair-service/schedule-repair continued and clicking on “Find My Model & Serial
Number”).
You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail
or telephone); no other form of notice will be effective to opt out of this dispute resolution procedure.
Opting out of this dispute resolution procedure will not affect the coverage of the Limited Warranty in any
way, and you will continue to enjoy the full benefits of the Limited Warranty. If you keep this product and
do not opt out, then you accept all terms and conditions of the arbitration provision described above.
49LIMITED WARRANTY
ENGLISH
For Canada
TERMS AND CONDITIONS
ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT
REQUIRES YOU AND LG TO RESOLVE DISPUTES BY BINDING ARBITRATION INSTEAD OF IN COURT,
UNLESS THE LAWS OF YOUR PROVINCE OR TERRITORY DO NOT PERMIT THAT, OR, IN OTHER
JURISDICTIONS, IF YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS AND JURY TRIALS
ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING DISPUTES”
BELOW.
Should your LG Refrigerator ("Product") fail due to a defect in materials or workmanship under normal and
proper use, during the warranty period set forth below, LG Electronics Canada, Inc. (“LGECI”) will, at its
option, repair or replace the Product upon receipt of proof of the original retail purchase. This limited
warranty is valid only to the original retail purchaser of the Product and applies only to a Product
distributed, purchased and used within Canada, as determined at the sole discretion of LGECI.
• Replacement products and parts are warranted for the remaining portion of the original warranty period
or ninety (90) days, whichever is greater.
• Replacement products and parts may be new, reconditioned, refurbished, or otherwise factory
remanufactured, all at the sole discretion of LGECI.
• Proof of original retail purchase specifying the Product model and date of purchase is required to obtain
warranty service under this Limited Warranty.
LGECI’S SOLE LIABILITY IS LIMITED TO THE LIMITED WARRANTY SET OUT ABOVE. EXCEPT AS
EXPRESSLY PROVIDED ABOVE, LGECI MAKES NO, AND HEREBY DISCLAIMS, ALL OTHER WARRANTIES
AND CONDITIONS RESPECTING THE PRODUCT, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT
LIMITED TO, ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE, AND NO REPRESENTATIONS SHALL BE BINDING ON LGECI. LGECI DOES NOT
AUTHORIZE ANY PERSON TO CREATE OR ASSUME FOR IT ANY OTHER WARRANTY OBLIGATION OR
LIABILITY IN CONNECTION WITH THE PRODUCT. TO THE EXTENT THAT ANY WARRANTY OR
CONDITION IS IMPLIED BY LAW, IT IS LIMITED TO THE WARRANTY PERIOD SET OUT ABOVE. UNDER
NO CIRCUMSTANCES SHALL LGECI, THE MANUFACTURER OR DISTRIBUTOR OF THE PRODUCT, BE
LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL, DIRECT, INDIRECT, PUNITIVE OR
EXEMPLARY DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF GOODWILL, LOST PROFITS, LOSS
OF ANTICIPATED PROFITS, LOST REVENUE, LOSS OF USE, OR ANY OTHER DAMAGE, WHETHER ARISING
DIRECTLY OR INDIRECTLY FROM ANY CONTRACTUAL BREACH, FUNDAMENTAL BREACH, TORT OR
OTHERWISE, OR FROM ANY ACTS OR OMISSIONS. LGECI’S TOTAL LIABILITY, IF ANY, SHALL NOT
EXCEED THE PURCHASE PRICE PAID BY YOU FOR THE PRODUCT.
This Limited Warranty gives you specific legal rights. You may also have other rights that vary from
province to province depending on applicable provincial laws. Any term of this Limited Warranty that
negates or varies any implied condition or warranty under provincial law is severable where it conflicts
with such provincial law without affecting the remainder of this warranty’s terms.
WARRANTY PERIOD (Note: If the original date of purchase cannot be verified, the warranty will
begin sixty (60) days from the date of manufacture)
Refrigerator
Sealed System (Condenser, Dryer, Connecting
Tube and Evaporator)
Linear / Inverter
Compressor
One (1) year from the
date of original retail
purchase
One (1) year from the
date of original retail
purchase
Seven (7) years from the
date of original retail
purchase
Ten (10) years from the
date of original retail
purchase
Parts and Labor (internal/
functional parts only)
Parts and Labor Parts only (Consumer will
be charged for labor)
Part only (Consumer will
be charged for labor)
50 LIMITED WARRANTY
THIS LIMITED WARRANTY DOES NOT COVER:
• Service trips to i) deliver, pick up, or install or; educate on how to operate the Product; ii) correct wiring or
plumbing; or iii) correct unauthorized repairs or installations of the Product;
• Damage or failure of the Product to perform during power failures and interrupted or inadequate
electrical service;
• Damage or failure caused by leaky or broken water pipes, frozen water pipes, restricted drain lines,
inadequate or interrupted water supply or inadequate supply of air;
• Damage or failure resulting from operating the Product in a corrosive atmosphere or contrary to the
instructions outlined in the Product’s owner’s manual;
• Damage or failure to the Product caused by accidents, pests and vermin, lightning, wind, fire, floods, acts
of God, or any other causes beyond the control of LGECI or the manufacturer;
• Damage or failure resulting from misuse, abuse, improper installation, repair, or maintenance of the
Product. Improper repair includes use of parts not authorized or specified by LGECI. Improper
installation or maintenance includes installation or maintenance contrary to the Product’s owner’s
manual;.
• Damage or failure caused by unauthorized modification or alteration of the Product, or if used for other
than the intended household purpose/use of the Product, or damage or failure resulting from any water
leakage due to improper installation of the Product;
• Damage or failure caused by incorrect electrical current, voltage or plumbing codes;
• Damage or failure caused by use that is other than normal household use, including, without limitation,
commercial or industrial use, including use in commercial offices or recreational facilities, or as
otherwise outlined in the Product’s owner’s manual;
• Damage or failure caused by the use of any accessories, components or cleaning products, including,
without limitation, water filters, that are not approved/authorized by LGECI;
• Replacement of the water filter cartridge due to water pressure that is outside the specified operating
range or due to excessive sediment in the water supply;
• Damage or failure caused by transportation and handling, including scratches, dents, chips and/or other
damage to the finish of the Product, unless such damage results from defects in materials or
workmanship and is reported to LGECI within one (1) week of delivery of the Products;
• Damage or missing items to any display, open box, refurbished or discounted Product;
• Refurbished Product or any Product sold “As Is”, “Where Is”, “With all Faults”, or any similar disclaimer;
• Products with original serial numbers that have been removed, altered or cannot be readily determined
at the discretion of LGECI;
• Increases in utility costs and additional utility expenses in any way associated with the Product;
• Any noises associated with normal operation of the Product;
• Replacement of light bulbs, filters, fuses or any other consumable parts;
• Replacement of any part that was not originally included with the Product;
• Costs associated with removal and/or reinstallation of the Product for repairs; and
• Shelves, door bins, drawers, handle and accessories to the Product, except for internal/functional parts
covered under this Limited Warranty.
• Coverage for "in Home" repairs, for products in-warranty, will be provided if the Product is within a 150
km radius from the nearest authorized service center (ASC), as determined by LG Canada. If your Product
is located outside a 150 km radius from a ASC, as determined by LG Canada, it will be your responsibility
to bring the Product, at your sole expense, to the ASC for in-warranty repair.
All costs and expenses associated with the above excluded circumstances, listed under the heading,
This Limited Warranty Does Not Cover, shall be borne by the consumer.
TO OBTAIN WARRANTY SERVICE AND ADDITIONAL INFORMATION, PLEASE CALL OR VISIT OUR WEBSITE:
Call 1-888-542-2623 (7 A.M. to 12 A.M., 365 days a year) and select the appropriate option from the menu,
or visit our website at http://www.lg.com
51LIMITED WARRANTY
ENGLISH
PROCEDURE FOR RESOLVING DISPUTES:
EXCEPT WHERE PROHIBITED AT LAW, ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING
IN ANY WAY TO THIS LIMITED WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH
BINDING ARBITRATION, AND NOT IN A COURT OF GENERAL JURISDICTION. EXCEPT WHERE PROHIBITED
AT LAW, YOU AND LG BOTH IRREVOCABLY AGREE TO WAIVE THE RIGHT TO A JURY TRIAL AND TO BRING
OR PARTICIPATE IN A CLASS ACTION.
Definitions. For the purposes of this section, references to “LG” mean LG Electronics Canada, Inc., its
parents, subsidiaries and affiliates, and each of their officers, directors, employees, agents, beneficiaries,
predecessors in interest, successors, assigns and suppliers; references to “dispute” or “claim” shall include
any dispute, claim or controversy of any kind whatsoever (whether based in contract, tort, statute,
regulation, ordinance, fraud, misrepresentation or any other legal or equitable theory) arising out of or
relating in any way to the sale, condition or performance of the product or this Limited Warranty.
Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify
LG in writing at least 30 days in advance of initiating the arbitration by sending a letter to LGECI Legal
Team at 20 Norelco Drive, North York, Ontario, Canada M9L 2X6 (the “Notice of Dispute”). You and LG
agree to engage in good faith discussions in an attempt to amicably resolve your claim. The notice must
provide your name, address, and telephone number; identify the product that is the subject of the claim;
and describe the nature of the claim and the relief being sought. If you and LG are unable to resolve the
dispute within 30 days of LG’s receipt of the Notice of Dispute, the dispute shall be resolved by binding
arbitration in accordance with the procedure set out herein. You and LG both agree that, during the
arbitration proceeding, the terms (including any amount) of any settlement offer made by either you or LG
will not be disclosed to the arbitrator until the arbitrator determines the dispute.
Agreement to Binding Arbitration and Class Action Waiver. Upon failure to resolve the dispute during
the 30 day period after LG’s receipt of the Notice of Dispute, you and LG agree to resolve any claims
between you and LG only by binding arbitration on an individual basis, unless you opt out as provided
below, or you reside in a jurisdiction that prevents full application of this clause in the circumstances of the
claims at issue (in which case if you are a consumer, this clause will only apply if you expressly agree to the
arbitration). To the extent permitted by applicable law, any dispute between you and LG shall not be
combined or consolidated with a dispute involving any other person’s or entity’s product or claim. More
specifically, without limitation of the foregoing, except to the extent such a prohibition is not permitted at
law, any dispute between you and LG shall not under any circumstances proceed as part of a class or
representative action. Instead of arbitration, either party may bring an individual action in small claims
court, but that small claims court action may not be brought on a class or representative basis except to
the extent this prohibition is not permitted at law in your province or territory of jurisdiction as it relates to
the claims at issue between you and LG.
Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must make a written
demand for arbitration. The arbitration will be private and confidential, and conducted on a simplified and
expedited basis before a single arbitrator chosen by the parties under the provincial or territorial
commercial arbitration law and rules of the province or territory of your residence. You must also send a
copy of your written demand to LG at LG Electronics, Canada, Inc., Attn: Legal Department- Arbitration, 20
Norelco Drive, North York, Ontario M9L 2X6. This arbitration provision is governed by your applicable
provincial or territorial commercial arbitration legislation. Judgment may be entered on the arbitrator’s
award in any court of competent jurisdiction. All issues are for the arbitrator to decide, except that, issues
relating to the scope and enforceability of the arbitration provision and to the arbitrability of the dispute
are for the court to decide. The arbitrator is bound by the terms of this provision.
Governing Law. The law of the province or territory of your purchase shall govern this Limited Warranty
and any disputes between you and LG except to the extent that such law is preempted by or inconsistent
with applicable federal or provincial/territorial law. Should arbitration not be permitted for any claim,
action, dispute or controversy between you and LG, you and LG attorn to the exclusive jurisdiction of the
courts of the province or territory of your purchase for the resolution of the claim, action, dispute or
controversy between you and LG.
Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand
for arbitration, LG will promptly pay all arbitration filing fees unless you seek more than $25,000 in
damages, in which case the payment of these fees will be governed by the applicable arbitration rules.
Except as otherwise provided for herein, LG will pay all filing, administration and arbitrator fees for any
arbitration initiated in accordance with the applicable arbitration rules and this arbitration provision. If you
prevail in the arbitration, LG will pay your attorneys’ fees and expenses as long as they are reasonable, by
52 LIMITED WARRANTY
considering factors including, but not limited to, the purchase amount and claim amount. Notwithstanding
the foregoing, if applicable law allows for an award of reasonable attorneys’ fees and expenses, an
arbitrator can award them to the same extent that a court would. If the arbitrator finds either the
substance of your claim or the relief sought in the demand is frivolous or brought for an improper purpose
(as measured by the applicable laws), then the payment of all arbitration fees will be governed by the
applicable arbitration rules. In such a situation, you agree to reimburse LG for all monies previously
disbursed by it that are otherwise your obligation to pay under the applicable arbitration rules. Except as
otherwise provided for, LG waives any rights it may have to seek attorneys’ fees and expenses from you if
LG prevails in the arbitration.
Hearings and Location. If your claim is for $25,000 or less, you may choose to have the arbitration
conducted solely (1) on the basis of documents submitted to the arbitrator, (2) through a telephonic
hearing, or (3) by an in-person hearing as established by the applicable arbitration rules. If your claim
exceeds $25,000, the right to a hearing will be determined by the applicable arbitration rules. Any in-
person arbitration hearings will be held at the nearest, most mutually-convenient arbitration location
available within the province or territory in which you reside unless you and LG both agree to another
location or agree to a telephonic arbitration.
Severability and Waiver. If any portion of this Limited Warranty (including these arbitration procedures)
is unenforceable, the remaining provisions will continue in full force and effect to the maximum extent
permitted by applicable law. Should LG fail to enforce strict performance of any provision of this Limited
Warranty (including these arbitration procedures), it does not mean that LG intends to waive or has waived
any provision or part of this Limited Warranty.
Opt Out.You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can
require the other to participate in an arbitration proceeding. To opt out, you must send notice to LG no
later than 30 calendar days from the date of the first consumer purchaser’s purchase of the product by
either (i) sending an e-mail to [email protected], with the subject line: “Arbitration Opt Out;” or (ii) calling 1-
800-980-2973. You must include in the opt out e-mail or provide by telephone: (a) your name and address;
(b) the date on which the product was purchased; (c) the product model name or model number; and (d)
the serial number (the serial number can be found (i) on the product; or (ii) online by accessing https://
www.lg.com/ca_en/support/repair-service/schedule- repair and clicking on “Find My Model & Serial
Number”).
In the event that you “Opt Out”, the law of the province or territory of your residence shall govern this
Limited Warranty and any disputes between you and LG except to the extent that such law is preempted
by or inconsistent with applicable federal or provincial/territorial law. Should arbitration not be permitted
for any claim, action, dispute or controversy between you and LG, you and LG agree to attorn to the
exclusive jurisdiction of the courts of the province or territory of your residence for the resolution of the
claim, action, dispute or controversy between you and LG.
You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail
or telephone); no other form of notice will be effective to opt out of this dispute resolution procedure.
Opting out of this dispute resolution procedure will not affect the coverage of the Limited Warranty in any
way, and you will continue to enjoy the full benefits of the Limited Warranty. If you keep this product and
do not opt out, then you accept all terms and conditions of the arbitration provision described above.
Conflict of Terms. In the event of a conflict or inconsistency between the terms of this Limited Warranty
and the End User License Agreement (“EULA”) in regards to dispute resolution, the terms of this Limited
Warranty shall control and govern the rights and obligations of the parties and shall take precedence over
the EULA.
53Memo
54 Memo
55Memo
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59Memo
LG Customer Information Center
Register your product Online!
www.lg.com
For inquiries or comments,
visit www.lg.com or call:
1-800-243-0000
U.S.A.
1-888-542-2623
CANADA
