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27
English
Sound
No audio output from the TV.
Ensure that the audio cables are connected to •
the audio input of the TV.
Assign the audio input of the TV to the •
corresponding video input. See the TV user
manual for details.
No audio output from the loudspeakers of the
audio device (home theater /amplifier/receiver).
Ensure that the audio cables are connected to •
the audio input of the audio device.
Turn on the audio device to its correct audio •
input source.
No sound on HDMI connection.
You may not hear any sound from the HDMI •
output if the connected device is non-HDCP
compliant or only DVI-compatible.
No secondary audio output for Picture-in-Picture
feature.
When • [Bitstream] under the [HDMI Audio]
or [Digital Audio] menu is selected, interactive
sound like secondary sound for Picture-in-
Picture feature is muted. Deselect [Bitstream].
Play
Disc cannot be played.
Ensure that the disc is correctly loaded.•
Ensure that this player supports the disc (see •
“Your Blu-ray disc player” > “Playable media”).
Ensure that this player supports the region code •
of the DVD or BD.
For DVD±RW or DVD±R, ensure that the disc •
is finalized.
Clean the disc. •
Data files (JPEG, MP3, WMA) cannot be played or
read.
Ensure that the data file was recorded in the •
UDF, ISO9660 or JOLIET format.
Ensure that the disc does not contain more than •
9,999 files for DVD, and 999 files for CD.
Ensure that the JPEG file extension is.jpg, .JPG, •
.jpeg or .JPEG.
Ensure that the MP3/WMA file extension is •
.mp3 or .MP3, and .wma or .WMA for windows
Media™ Audio.
DivX video files cannot be played.
Ensure that the DivX video file is complete. •
Ensure that the file name extension is correct. •
The contents of the USB flash drive cannot be read.
The USB flash drive format is not compatible •
with this player.
Maximum size of memory supported is 160GB. •
8 Troubleshooting
Warning
Risk of electric shock. Never remove the casing of the •
player.
To keep the warranty valid, never try to repair the
player yourself.
If you have problems using this player, check the
following points before you request service. If you still
have a problem, register your player and get support
at www.philips.com/welcome.
Main unit
No reaction to the remote control.
Connect this player to the power outlet.•
Point the remote control at the IR sensor •
located on the front panel of this player.
Insert the batteries correctly.•
Insert new batteries in the remote control.•
Picture
No picture.
See TV manual for correct video input selection. •
Change the TV channel until you see the Philips
screen.
No picture on HDMI connection.
If this player is connected to an unauthorized •
display device with an HDMI cable, the audio/
video signal may not be output.
Check if the HDMI cable is faulty. Replace a new •
HDMI cable.
On the remote control, press •
and then press
“731” (numeric buttons) to recover picture
display.
No high-definition video signal on the TV.
Make sure that the disc contains high-definition •
video.
Make sure that the TV supports high-definition •
video.
Blu-ray 3D effect is not seen on the TV.
3D option on this player is turned off. Enable •
3D output (see “Adjust settings” > “Video
setup” > [Blu-ray 3D video]).
Ensure that the disc title being played is Blu-ray •
3D compliant.
Ensure that the TV is 3D and HDMI compliant, •
and the TV is set to 3D mode (refer to the TV’s
user manual).
Ensure that the 3D glasses are activated (refer •
to the TV’s user manual).
EN
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