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Help Guide
MDR-10RBT Top > Troubleshooting > Possible causes of symptoms >
Getting Started
BLUETOOTH
One-touch
connection (NFC)
Music
Phone calls
Multi point
connection
Troubleshooting
Important
information
Contents list
Phone calls
The caller’s voice cannot be heard.
Check that both the headset and the BLUETOOTH smartphone
or mobile phone are turned on.
Check the connection between the headset and the
BLUETOOTH smartphone or mobile phone. Use the smartphone
or mobile phone and make a BLUETOOTH connection (HFP or
HSP) again.
Check that output of the BLUETOOTH smartphone or mobile
phone is set for the headset.
Check that the volume of the headset is not set too low.
Turn up the volume on the BLUETOOTH smartphone or mobile
phone if necessary.
If you are listening to music using the headset, stop playback,
press the
button on the headset and talk.
Low sound from the caller
Turn up the volume of the headset.
Turn up the volume on the BLUETOOTH smartphone or mobile
phone if necessary.
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