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23
English
EN
8 Troubleshooting
Warning
•
Never remove the casing of this apparatus.
Tokeepthewarrantyvalid,nevertrytorepair
the system yourself.
If you encounter problems when using this
apparatus,checkthefollowingpointsbefore
requestingservice.Iftheproblemremains
unsolved,gotothePhilipswebsite(www.
philips.com/welcome). When you contact
Philips,ensurethattheapparatusisnearby
and the model number and serial number are
available.
No power
• Make sure that the AC power plug of the
device is connected properly.
• Make sure that there is power at the AC
outlet.
• Check whether the device is in Eco
standby mode (see 'Connect power and
switch on' on page 8).
No sound
• Check whether the device is muted. The
power/statusindicatorasheswhitewhen
the device is muted. Adjust volume on the
Philips AirStudio+ Lite app or on AW9000
directly.
• Ifyouhavechosenthewiredconnection,
check whether the Ethernet cable has
been connected properly and securely
(see 'Option 4: Set up wired connection
through an Ethernet cable' on page 16).
• Check the Wi-Fi network connection.
Set up the network again if needed (see
'Connect AW9000 to your home Wi-Fi
network' on page 9).
• If the audio source is an external audio
player,adjustvolumeontheaudioplayer
directly.
No response from the device
• RestartAW9000,andthensetupthe
Wi-Fi network for AW9000 again (see
'Connect AW9000 to your home Wi-Fi
network' on page 9).
• Disconnect and reconnect the AC power
plug,andthenswitchonthedeviceagain.
Wi-Fi network connection failed
• This device does not support the WPS-
PIN method.
• Enable SSID broadcast on the Wi-Fi router.
• Keep away from potential sources of
interferencewhichmayaffectWi-Fisignal,
such as microwave ovens.
• Make sure that the SSID name of your
home router consists of alphanumeric
characters,withnospaceorspecial
characterslike%/#/*/#inserted.The
network password should not consist of
#/:/;/'.
• If you choose to rename your AW9000
manually on the Philips AirStudio+ Lite
app,donotusespecialcharactersor
symbols.
• ForsomenewtypesofWi-Firouters,a
network name (SSID) may be created
automatically when you use WPS for
connection. Always change the default
network name (SSID) to a simple one that
consistsofalphanumericalcharacters,and
also change the Wi-Fi security mode to
secure your network.
Wired network connection failed
• Ifyouhavetriedwirelessconnection,
beforesetupofwiredconnection,you
need to reset the wireless Hi-Fi speaker.
Follow the procedures below to reset the
device:
1 Unplug the power cord.
2 Hold the numeric key 1 and plug the
power cord again.
» Thepower/statusindicatorashes
amber,thenturnssolidamber,andafter
awhilestartstoashamberagain.
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