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23
8 sErvicE and product maintEnancE
8.1 TROUBLESHOOTING
PROBLEM CAUSE / SOLUTION
No power.
Check to see that the power cord is fully plugged into the back of the Total-Body Elliptical
Cross-Trainer and into the wall. Make sure the power cord is fully seated into the back of
the Total-Body Elliptical Cross-Trainer.
You may be in “Energy Saver Mode”. Press the “Energy Saver” button to see if the con-
sole turns on.
Verify that all customer assembly connections are working properly. Unplug and re-plug
each connection to verify. Look to see if any cables were pinched during assembly.
Total Body Arms feel
loose.
Remove the moving arm pivot covers and check to make certain the bolt holding the total
body arm in place is fully tightened. If the total body arms still feel loose, you may want to
disassemble the total body arms and make sure all of the proper hardware from the as-
sembly instructions was used.
Noise is coming from
pedals.
Some noise from the pedals is normal. It will vary depending on the weight of the user.
Check assembly hardware beneath pedal to make certain it is tight.
Hear noise as speed
increases
It is normal for any mechanical device to become louder as speed increases.
Start-Up resistance
seems very difcult.
Your product may be in ‘Safety Mode.’ Refer to the console manual on how to turn off this
setting.
Turn the unit off and then on again.
Can’t feel a resistance
change at the beginning
levels.
The resistance curve of the Total-Body Elliptical Cross-Trainer is designed
so that you can feel a greater difference in resistance at higher levels.
Wireless heart rate is not
working.
Potential reasons for the wireless heart rate not to work properly include:
1. The wireless heart rate is turned OFF in the Settings Menu. Enter the Settings Menu
and verify that WIRELESS HR is turned ON.
2. There is poor contact between the telemetry heart rate strap and the skin.
3. There is electrical interference from electrical appliances with the telemetry heart
rate strap from uorescent lights, kitchen appliances, etc. Move the T
otal-Body Elliptical
Cross-Trainer to a different location or move electrical appliances away from the Total-
Body Elliptical Cross-Trainer.
4. The battery in the Heart Rate Telemetry Strap needs to be replaced. The battery is a
CR2032 (3V).
Creaking sound is com-
ing from the stabilizers.
It is very important that the nut on the leveler is tightened against the
stabilizer tube after the product is leveled. Ensure that this nut is tight.
“OFF” is displayed in the
LEVEL window on the
console.
Turn the unit off and then on again.
If power cycling the product did not work, there is a problem with the resistance system.
Contact Customer Support Services for assistance.
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