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6
A problem with your appliance ?
If you have any problems or queries please call our Customer Relations team first for expert help and advice
PROBLEMS CAUSES SOLUTIONS
Your iron is producing little or no
steam.
You have just filled the tank or
changed the anti-calc cartridge, or
you have just started using it.
Press the steam control button conti-
nuously for few minutes pointing
it away from your linen, in order to
prime the pump.
There is no anti calc cartridge in
the appliance or it is not properly
installed.
Make sure the anticalc cartridge
is installed and locked in its com-
partment.
Steam cannot be produced at the
temperature you have selected.
Set the thermostat control in the
coloured zone (••• or MAX).
The water tank is empty. Fill the tank.
Water runs out of the holes of the
soleplate.
You are using steam for the first
time or you have not used it for
some time.
Press on the steam control button
away from your ironing board until
the iron produces steam.
The setting is not correct (1 dot / 2
dots) and the soleplate is not hot
enough to produce steam.
Set the iron at 3 dots (••• or MAX)
and wait for the iron thermostat light
to go out before activating the steam
button again.
You are performing the Anti calc
procedure.
It is normal that water runs out of
the holes of the soleplate during Anti
calc procedure.
Water streaks appear on
the linen.
Your ironing board is saturated with
water because it is not suitable for
use with an appliance.
Check that your ironing board is
suitable. We recommend that you
use a vented/mesh type ironing
board.
Brown streaks come through the
holes in the soleplate and stain
the linen.
You are using chemical descaling
agents or additives in the water
ironing.
Never add this type of product in
the water tank (see “for what water
may be used”). Contact an Approved
Service Centre.
The soleplate is dirty or
brown and may stain the
linen.
You are ironing at too high a
temperature.
See our recommendations regarding
temperature control setting.
The “anti calc” indicator is flashing*.
The anti calc cartridge is no longer
efficient.
Replace the anti calc cartridge with a
new one then press the reset button
for a minimum of 3 seconds.
The anti calc procedure must be
performed.
See section "Anti calc" in IFU to
perform the anti calc procedure.
The anti calc indicator is still flashing
after replacing the cartridge.
You have not pressed the reset
button.
Press the reset button until the light
stops flashing.
The anti calc indicator is still flashing
after performing Anti calc procedure.
The anti calc procedure has not been
correctly done.
See section Anti calc" in IFU" to
perform correctly the anti calc
procedure.
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