User Manual Samsung RF65A967FS9/EU Series 9 French Style Fridge Freezer with Beverage Center-Matte Stainless

• Owner's manual - (English)

Table of contents

• Installation
• Operations
• Maintenance
• Troubleshooting

Installation

Follow these instructions carefully to ensure a proper installation of this refrigerator and to prevent accidents before using it.

WARNING:

• Use the refrigerator only for its intended purpose as described in this manual.
• Any servicing must be performed by a qualified technician.
• Dispose of the product packaging material in compliance with the local regulations.
• To prevent electric shock, unplug the power plug before servicing or replacing parts.

Refrigerator at a glance

The actual refrigerator and provided component parts of your refrigerator may differ from the illustrations in this manual, depending on the model and the country.

Type A

Type B

01. AutoFill pitcher *

02. Water dispenser **

03. Fridge door bin

04. Fridge shelf

05. Quick Space shelf *

06. Crisper / Flex Crisper Drawers *

07. Water filter *

08. Auto ice maker - Cubed Ice * (Ice Maker *)

09. Auto ice maker - Ice Bites *

10. Freezer door bin

11. Freezer shelf

12. Freezer drawer

13. Control panel

14. Twist ice maker *

A. Fridge

B. Beverage Center **

C. Freezer

D. Cool Select+

* Applicable models only

** Dispenser models only

NOTE:

• For energy efficiency, keep all shelves, drawers, and baskets in their original positions.
• When closing the door, make sure the vertical hinged section is in the correct position to avoid scratching the other door.
• If the vertical hinged section is reversed, put it back into the correct position, and then close the door.
• Moisture may form at times on the vertical hinged section.
• If you close a door forcefully, the other door may open.
• If the internal or external LED lamp is out of order, contact a local Samsung service center.

Door bins

Your refrigerator ships with door bins of different types and sizes. If the door bins for your refrigerator were packaged separately, use the figure below to help you position the bins properly.

NOTE: The actual refrigerator and provided component parts of your refrigerator may differ from the illustrations in this manual, depending on the model and the country.

Step-by-step installation

STEP 1 Select a site

The site must:

• Have a solid level surface without carpeting or flooring that may obstruct ventilation
• Be out of direct sunlight
• Have adequate room for opening and closing the door
• Be away from any heat source
• Provide room for maintenance and servicing
• Have a temperature range between 10 °C and 43 °C

Clearance

See the following figures and tables for installation space requirements.

NOTE: The measurements in the tables may differ slightly from the actual measurements, depending on the measuring and rounding method.

STEP 2 Flooring

If the refrigerator cannot pass through the entrance due to its size.

NOTE: To prevent floor damage, make sure the front leveling legs are in the upright position.

• The surface you install the refrigerator on must support a fully loaded refrigerator.
• To protect the floor, put a large piece of cardboard along the path to the refrigerator's final installation location.
• Once the refrigerator is in its final position, do not move it unless necessary to protect the floor. If you have to move the refrigerator, place thick paper or cloth such as old carpets along the path of movement

STEP 3 Door removal for entrance

If the refrigerator cannot pass through the entrance to your home or kitchen due to its size, follow these instructions to remove and then re-install the refrigerator's doors.

WARNING: Unplug the power cord of the refrigerator before removing the doors.

Tools required (not provided)

Detach the fridge doors

1. With the doors closed, use a Phillips screwdriver to remove the screws (x3) from the top cover. Pull up and remove the top cover with the connectors.

2. Disconnect the two wire connectors on the left door. The position of the connectors differs with the model.

CAUTION:

Do not remove both doors simultaneously. Make sure to remove one door at a time. Otherwise, any of the doors may fall and cause physical injury.

Make sure the refrigerator is off before disconnecting the connectors.

3. Disconnect the water tube from the coupler on the left door as shown.

- This step does not apply to the models without the AutoFill pitcher and the water dispenser.

4. Gently draw up the clamp in several steps. To prevent finger injuries, do not apply a sudden force to the clamp.

5. Pull up the clamp to remove.

6. Open the door 90 degrees. While holding the door, pull up and remove the top hinge. Be careful not to damage the connector wires when you remove the hinge.

7. Gently pull up the door vertically to remove. Do not apply excessive force to the door. The door may fall, causing physical injury.

8. Lay the door down on a flat surface.

9. Repeat steps 1-8 for the other door, except for step 3. There is no water tube on the right side door.

- Step 2 does not apply to the models without the Showcase door.

Detach the freezer doors

CAUTION:

• Be sure to remove the fridge doors before removing the freezer doors.
• Use caution when disconnecting the bottom connectors

1. Open the freezer door.

2. Use a Phillips screwdriver to remove the screw holding the cover (A).

- This step only applies to the right side freezer door (Cool Select+ door).

3. Disconnect the wire connectors.

- This step only applies to the right side freezer door (Cool Select+ door).

4. Locate the hinge shaft. While holding the door with one hand, use a flat-head screwdriver or Allen wrench to press the shaft down. Make sure to hold the door to prevent the door from falling.

5. To prevent contact with the middle hinge, slightly tilt the door to the front, and then lift it up to remove.

6. Repeat steps 1-5 for the other door, except for steps 2 and 3.

To reattach the freezer doors

CAUTION:

• After re-attaching the doors, make sure all the electrical connectors are properly connected.
• The freezer doors must be re-attached before the fridge doors.
• Be careful not to damage or step on the wires during this process.

1. Insert the freezer door into the bottom hinge while pushing the freezer door in the direction of the arrow.

CAUTION: Be careful not to damage or step on the wires during this process.

2. While pressing the hinge shaft down, position the door so that the hinge shaft is below the shaft hole in the middle hinge. Release the hinge shaft so that it enters the shaft hole.

3. With the door open, connect the bottom connectors in the direction of the arrows.

- This step only applies to the right side freezer door (Cool Select+ door).

4. Attach the cover using a Phillips screwdriver. Be careful not to damage or step on the connectors.

- This step only applies to the right side freezer door (Cool Select+ door).

5. Repeat steps 1-5 for the other door, except for steps 3 and 4.

To reattach the fridge doors

1. While holding the door open by more than 90 degrees, insert the shaft on the middle hinge into the hole on the bottom of the door.

2. Put the top hinge into position on the top of the refrigerator, and then insert the hinge shaft into the top hole of the door. Make sure the wires from the door pass through the hole in the hinge shaft.

3. Insert the clamp in the direction of the arrow.

4. Push back the clamp as shown.

5. Connect the wire connectors.

CAUTION: Make sure the wire connectors are connected properly. Otherwise, the display will not operate.

6. Connect the water tube.

- This step does not apply to the models without the AutoFill pitcher and the water dispenser.

CAUTION:

• To prevent water leaks, make sure the red clips tighten the coupler properly.
• Keep the clips out of children’s reach.

7. Repeat steps 1-5 for the other door. - Step 5 does not apply to the models without the Showcase door.

8. Attach the top cover with the front side first, and then press down on its back to get it into position. Then, tighten the screws (x3).

STEP 4 Leveling the refrigerator

CAUTION:

• When installed, the refrigerator must be leveled on a flat, solid floor. Not leveling the refrigerator can cause damage to the refrigerator or physical injury.
• Leveling must be performed with the refrigerator empty. Make sure no food items are inside the refrigerator.

For safety reasons, adjust the front a little higher than the rear.

Level the refrigerator using the special screws (levelers) on the front legs. Use a flat-head screwdriver to turn the levelers.

• To adjust the height of the left side: Insert a flat-head screwdriver into the leveler of the left side front leg. Turn the leveler clockwise to raise the left side or turn it counterclockwise to lower.
• To adjust the height of the right side: Insert a flat-head screwdriver into the leveler of the right side front leg. Turn the leveler clockwise to raise the right side or turn it counterclockwise to lower.

STEP 5 Adjust the door height

Adjusting the height with the height lever (applicable models only)

• Before aligning the door height, make sure the refrigerator is level. Use the leveling legs for this purpose.
• You can use the height lever at the bottom of the right-side door of the fridge. Open the right-side door of the freezer with both fridge doors closed and use the lever to adjust the door height.

• Turn the height lever (A) until the two doors are aligned at the top. Turn the lever toward UP (as marked) to raise the right-side door and turn it toward DOWN (as marked) to lower the door.
• Lift the fridge door slightly to make alignment easier. The maximum adjustable height is 3 mm.

- The lever will not turn past the maximum limit. It may make a noise it if is turned too far.

- Excessive height may interfere with the upper hinge cover of the fridge door.

• If you align the door height with the door bins empty and then store items in the bins, the heights may differ again. If this happens, follow the steps above to realign the doors.

Adjusting the height with the snap rings

For the models with the height lever on the right-side door of the fridge, use the snaps rings only if you cannot align the doors with the height lever.

NOTE: The height of a door can be adjusted using the provided snap rings, which come in 4 different sizes (1 mm, 1.5 mm, 2 mm, and 2.5 mm).

1. Check the height difference between the doors, and then lift up and hold the door with the lower height.

2. Insert a suitable-sized snap ring (A) between the door grommet (B) and the hinge as shown.

CAUTION:

• Insert only one snap ring. If you insert two or more snap rings, the rings may slip out or make a rubbing noise.
• Keep the snap rings out of children’s reach and keep them for future use.
• Do not raise the door too much. The door can contact and damage the top cover.

Adjusting the freezer door height (applicable models only)

• Before aligning the door height, make sure the refrigerator is level. Use the leveling legs for this purpose.
• You can adjust the height of both freezer doors using the lever located at the bottom hinge.
• Open the door, lift it a little, and then turn the lever left or right to adjust the height.

Adjusting the gap between the fridge doors and the main body of the refrigerator (applicable models only)

• You can adjust the gap between both fridge doors and the main body of the refrigerator using the adjustment bolt located at the bottom of the fridge compartment.
• Lift the door gasket and located the adjustment bolt underneath the gasket. Use the 4 mm Allen wrench to adjust the gap.

CAUTION: Make sure you firmly attach the gasket. Otherwise, cold air from the refrigerator may leak.

STEP 6 Connect to a water source (applicable models only)

CAUTION:

• The new hose-sets supplied with the appliance are to be used and that old hose-sets should not be reused.
• The water line must be connected by a qualified technician.
• The warranty for your refrigerator does not cover the water line installation. The water line installation will be performed at your own costs unless the installation fee is included in the retailer’s price.
• Samsung takes no responsibility for the water line installation. If water leaks occur, contact the installer of the water line.

To connect the cold water pipe to the water filtering hose

CAUTION: Make sure the water filtering hose is connected to a cold, potable water source pipe. Connecting to the hot water pipe may cause the purifier to malfunction.

1. Shut off the water supply by closing the main water valve.

2. Locate the cold, potable water pipe (1).

3. Follow the Water Line Installation to connect to the water pipe.

4. When connection is complete, open the main water valve and dispense about 3 liters of water. This is to remove impurities inside the pipe.

To connect the water filtering hose to the water line

1. Loosen and remove the compression nut (a) from the water line of the refrigerator, and insert it to the water filtering hose.

2. Tighten up the compression nut (a) to connect the water filtering hose and the water line.

3. Open the main water valve and check for any leaks.

4. If there are no leaks, dispense about a 3 liters of water before actually using the refrigerator to remove impurities inside the water filtering system.

NOTE: If you have to relocate the refrigerator after connecting the water line, make sure the joined section of the water line must is straight.

CAUTION: Do not mount the water filter on any part of the refrigerator. This may damage the refrigerator.

To repair the water line

CAUTION: The waterline must be repaired by a qualified professional. If you encounter a water leak, contact a local Samsung service centre or the installer of the waterline.

STEP 7 Initial settings

By completing the following steps, the refrigerator should be fully functioning.

1. Plug the power cord into the wall socket to turn the refrigerator on.
2. Open the door, and check if the interior light lights up.
3. Set the temperature to the coldest setting, and wait for about an hour. Then, the freezer will be slightly chilled, and the motor should be running smoothly.
4. Wait until the refrigerator reaches the set temperature. Now the refrigerator is ready for use.

STEP 8 Final check

When installation is complete, confirm that:

• The refrigerator is plugged into an electrical outlet and grounded properly.
• The refrigerator is installed on a flat, level surface with a reasonable clearance from walls and cabinets.
• The refrigerator is level and is sitting firmly on the floor.
• The door opens and closes freely, and the interior light turns on automatically when you open the door.

Operations

Control panel

01. Display

Displays the menu, settings, and other information

02. Buttons

• When the display is off, tap any button to wake up the display.
• Tap or to navigate left and right.
• Tap to confirm your selection.
• Tap and hold to enter the AP mode

NOTE:

• The control panel is designed to stay off when the refrigerator is not in use. It only becomes active and lights up when you open the door or tap the buttons.
• If the door is left open for 5 minutes, the internal light will blink for 5 minutes and turn off. It is to alert deaf and hard of hearing users that a door is open. Note that this function is normal.
• When you change the temperature on the panel, the panel displays the actual temperature inside the refrigerator until the temperature matches the temperature you set. Then, the panel displays the new set temperature. Note that it will take time for the refrigerator to reach the new temperature. It is normal. During this time, you need not set the temperature again.

Using the control panel

1. Tap any button ( , , or ) to wake up the display.
2. Tap or to select the desired menu, and then tap to confirm.
3. Tap or to select the desired setting, and then tap to confirm

Menu descriptions

* applicable models only

NOTE: Using Power Cool or Power Freeze increases power consumption.

SmartThings

Installation

Visit the Google Play Store, Galaxy Apps, or Apple App Store and search for “SmartThings”. Download and install the SmartThings app provided by Samsung Electronics to your smart device.

NOTE:

• The SmartThings app is not available for some tablet and iPad and some smartphone.

- Support that [Android] OS 8.0 or higher. (minimum 2 GB RAM Size)

- Support that [iOS] 12.0 or higher/iPhone 6 or higher.

• For improved performance, the SmartThings app is subject to change without notice or discontinued support according to the manufacturer’s policy. In addition, further updates on the app or the function in the app may stop due to usability and security reasons, even if updates are currently supported on your OS.
• Recommended encryption systems include WPA/TKIP and WPA2/AES. Any newer or non-standard Wi-Fi authentication protocols are not supported.
• Wireless networks may be affected by the surrounding wireless communication environment.
• If your Internet service provider has registered the MAC address of your PC or modem for identification, your Samsung Smart Refrigerator may fail to connect to the Internet. If this happens, contact your Internet service provider for technical assistance.
• The firewall settings of your network system may prevent your Samsung Smart Refrigerator from accessing the Internet. Contact your Internet service provider for technical assistance. If this symptom continues, contact a local Samsung service center or retailer.
• To configure the wireless access point (AP) settings, see the user manual of the AP (router).
• Samsung Smart Refrigerators support both Wi-Fi 2.4 GHz with IEEE 802.11 b/g/n and Soft-AP protocols. (IEEE 802.11 n is recommended.)
• Unauthorized Wi-Fi wireless routers may fail to connect to applicable Samsung Smart Refrigerators.

Samsung account

You are required to register your Samsung account to use the app. If you don’t have a Samsung account, follow the app’s onscreen instructions to create a free Samsung account.

Getting started

Turn on the device you want to connect, open the SmartThings app on your phone, and then follow the instructions below.

If a pop-up appears saying that a new device has been found, tap ADD NOW.

If a pop-up doesn't appear, tap the + button, and then select the device you want to connect from the list of available devices.

If your device isn't in the list of available devices, tap Supported Devices, select the device type (Refrigerator), and then select the specific device model.

Follow the instructions in the app to set up your device. Once setup is complete, your refrigerator will appear as a "card" on your Devices screen.

Refrigerator app

Integrated control

You can monitor and control your refrigerator at home and on the go.

• Tap the refrigerator icon on the SmartThings Dashboard or tap the Devices icon at the bottom of the Dashboard, and then tap the refrigerator "card" to open the Refrigerator page.
• Check the operation status or notifications related to your refrigerator, and then change options or settings if necessary.

NOTE: Some options or settings of the refrigerator may not be available for remote control.

Special features

Water pitcher (Autofill Pitcher) (applicable models only)

Cold, purified water is always ready in the AutoFill Pitcher. You can put tea or fruits in the infuser to enjoy the various infused water you like.

01. Lid

02. Infuser holder

03. Infuser

04. Body

To fill the Water pitcher

1. Grasp a handle groove of the lid, and then pull up to open the lid.

2. Put tea leaves or fruit to your taste into the infuser.

NOTE: If you want to keep the infused water in its initial concentration, turn the Autofill Pitcher function off.

3. Enable the Autofill Pitcher function on the control panel. Open the Beverage Center door, and then mount the water pitcher onto the holder. Push it straight in as shown in the figure.

4. Close the door. The water pitcher will start to fill with chilled water a short time later.

CAUTION: Make sure the water pitcher fits in the water pitcher holder.

5. To drink tea, open the Beverage Center door, and then detach the water pitcher. Pull it straight out.

CAUTION:

• We recommend consuming fruit infused water within 24 hours. After that, the infused water can spoil over time.
• You must clean the water pitcher after you have consumed the infused water. Also clean the water pitcher if you haven't used it for a long time.
• To prevent the water pitcher from tipping over or leaking, make sure the water pitcher fits in the water pitcher holder.

• To prevent the water pitcher from spilling over or leaking, make sure the infuser holder is properly inserted.

NOTE:

• If the front side (specifically marked area) of the water pitcher has too much moisture, the water pitcher may not fully fill. Remove the moisture, and then try again.
• Autofill Pitcher function will stop supplying water to the water pitcher if the water pitcher does not fill after a certain amount of time. If this happens, check if the water line is properly connected. Remove and reinsert the water pitcher, and then try again.

NOTE:

• Wipe around the water pitcher holder if the water pitcher overflows or leaks.
• Water drops off if the rubber cap is opened.
• An alert message appears on the control panel if there is a leak. In case of a leak, open the rubber cap so that the leaked water drains. If the alert message does not disappear after draining, there might be a system failure. Contact your local Samsung service center.

Water dispenser (applicable models only)

To dispense chilled water, open the Beverage Center and press the dispenser lever.

NOTE:

• The dispenser will stop dispensing if you keep pushing the dispenser lever for about 1 minute. To dispense more water, release and push the lever again.
• Make sure the glass is in line with the dispenser to prevent the dispensed water from spilling out.
• If you do not use the water dispenser for 2-3 days, the dispensed water may have an abnormal smell or taste. This is not a system failure. Discard the first 1-2 glasses of water.

Water clouding

Water supplied to the refrigerator flows through a core alkaline filter. During this filtering process, the water pressure of the water increases and the water becomes saturated with oxygen and nitrogen. This causes the water to look misty or cloudy temporarily when dispensed. This is normal and the water will look clear after a few seconds.

Auto Ice maker (applicable models only)

The refrigerator has a built-in ice maker that automatically dispenses ice.

• The overall design and/or accessories may differ with the model.
• This product has two types of ice makers.

Ice making

After you have installed your refrigerator and plugged it in, follow these instructions to ensure proper ice making and to keep the ice bucket full of ice.

For first-time use

• Let the ice maker make ice for 1-2 days.
• Discard the first 1-2 buckets of ice to remove impurities in the water supply system.

Diagnosis

• The overall design and/or accessories may differ with the model.
• If ice does not dispense, first check the status of ice maker using the Test button on the bottom of the ice maker.
• Press the Test button on the back of the ice maker. You will hear a chime (dingdong) when you press the button. You will hear another chime if the ice maker is operating properly.

• Ice accumulating on one side of the tray is normal. Arrange the ice evenly in the tray to store more ice.

CAUTION:

• Leaving the water line disconnected may cause the water valve to produce a buzzing sound over time. If this is the case, make sure to turn the ice making function (Cubed Ice / Ice Bites ) off.
• If the ice making chime rings repeatedly, contact the waterline installer or a local Samsung service center.
• Do not put food in the ice bucket. The frozen food may damage the ice maker, especially when you open or close the door.
• When the refrigerator recovers power after a power failure, the ice bucket may contain a mix of melted and jammed ice cubes, which can prevent the ice maker from working properly. To prevent this, make sure to empty the ice bucket before using the refrigerator.
• Do not put fingers or any objects into the ice maker. This can cause physical injury or property damage.
• Due to sublimation, ice stored in the freezer for a long time gets smaller and then forms large ice chunks. Therefore, if it will be a long time before you use ice, turn the ice maker off as follows.
• Use the new hose-sets supplied with the appliance only. Do not re-use an old hose set

Twist ice maker (applicable models only)

1. Open the freezer door, and slide open the ice tray.

2. Fill the tray with water up to the maximum level (A) marked on the inner rear of the tray.

3. Slide the tray back into position.

4. When the water freezes into ice cubes, turn the ice tray handle clockwise to empty the ice cubes into the ice box. Repeat this until all the ice cubes are emptied into the ice box.

5. To remove the ice box, gently lift up and pull out.

CAUTION:

• Do not use the ice box specifically for making ice. The box may break.
• Make sure the ice box is in place under the ice tray.
• The ice box has a drain hole at the bottom.

- Do not store ice in the box in ambient temperatures. The ice melts and runs out.

- In case of a power failure, the ice melts into water and runs out. After the power recovery, the water may freeze back and cause the box to break. To prevent damage to the box, remove and empty the box after the power failure.

- Use only potable water.

NOTE: The ice making time depends on your temperature settings.

Maintenance

Handling and care

Ice bucket (applicable models only)

If you do not dispense ice for an extended period, ice may form clumps inside the bucket. If this happens, remove and empty the ice bucket.

CAUTION:

• To prevent injury, make sure to clean up any ice or water that has fallen on the floor.
• To prevent accidents or injury, do not let children play with the water dispenser or the ice maker.
• Use only the provided ice bucket. Third-party ice buckets may cause a system failure.

NOTE:

• The water pressure required for ice making is between 206-861 kPa.
• Noise from the ice maker as it produces ice during the ice making process is normal.

Autofill pitcher (applicable models only)

1. Grasp a handle groove of the lid, and then pull up to remove.

2. Grasp both sides of the infuser holder, and then lift to remove.

3. While slightly twisting the infuser, pull it out of the sealed mouth.

4. Clean the infuser with neutral agents and running water. Rinse and dry well.

5. Reassemble the Autofill pitcher in the reverse order of disassembly.

CAUTION: The water pitcher and lid are not microwave safe and can melt or deform if exposed to heat (including hot water). Please hand wash in cool or warm water as needed.

Fridge shelves

The appearance of the shelves differs by model.

To remove a shelf, fully open the corresponding door. Hold the front of the shelf, and then gently lift up and pull out.

NOTE: Do not lift up the shelf fully when removing or reinserting the shelf. The rear wall of the fridge room can be dented.

To reinsert, hold the shelf at an angle so the front is higher than the back, and then insert the top hook into the top shelf notch. Then, lower the shelf and insert the bottom shelf hook into the bottom shelf notch.

CAUTION:

• The tempered glass shelves are heavy. Use caution when removing them.
• The shelf must be inserted correctly. Do not insert upside down.
• Glass containers may scratch the surface of glass shelves.

Door bins

To remove the door bin, hold the front sides of the bin, and then gently lift up to remove.

To reinsert, insert the door bin slightly above its final location making sure that the back of the bin is against the door. Hold the rear of the door bin with both hands, and then press down so that it fits snugly.

CAUTION:

• Do not remove a bin that is filled with food. Empty the bin beforehand.
• Use caution when opening the door if the bottom bin contains larger bottles, which may fall over.
• Do not allow children to play with the bins. Sharp corners of the bin may cause injury.

Fridge drawers

Crisper / Flex Crisper Drawers

Gently lift up the front of the drawer and slide out.

• We recommend that you remove the door bins before removing the drawer. This is to prevent damage to the door bins.
• To reinsert, insert the drawer into the frame rails and then slide inward.

Cleaning

Interior and exterior

WARNING:

• Do not use benzene, thinner, home/car detergent, or Clorox™ to clean the refrigerator. They may damage the surface of the refrigerator and cause a fire.
• Do not spray water onto the refrigerator. This may cause electric shock.

Regularly use a dry cloth to remove all foreign substances such as dust or water from the power plug terminals and contact points.

1. Unplug the power cord.
2. Use a moistened, soft, lint-free cloth or paper towel to clean the refrigerator’s interior and exterior.
3. When done, use a dry cloth or paper towel to dry well.
4. Plug in the power cord.

Dispenser nozzle (applicable models only)

1. Hold the end of the dispenser nozzle (A).

2. While turning the dispenser nozzle (A) left, pull it down to remove it from the dispenser.

3. Clean the dispenser nozzle thoroughly, and then assemble it back.

CAUTION:

• Fully insert the dispenser nozzle, so it is back to its original position.
• Do not use a sponge with rough textures for cleaning the dispenser nozzle.

Rubber seals

If the rubber seals of a door become dirty, the door may not close properly and reducing refrigerator performance and efficiency. Use a mild detergent and damp cloth to clean the rubber seals. Then, dry well with a cloth.

Rear panel

To keep cords and exposed parts of the rear panel free of dirt, vacuum the panel once or twice a year.

CAUTION: Do not remove the rear panel cover. Electric shock may occur.

Replacement

Water filter (applicable models only)

WARNING:

• Do not use third-party water filters. Use only Samsung-provided or -approved filters.
• Unapproved filters may leak and damage the refrigerator, causing electric shock. Samsung is not responsible for any damage that may occur from use of third-party water filters.

The “Replace water filter” message appears on the control panel to let you know it is time to replace the water filter. Before replacing the filter, make sure the water supply line is shut off.

1. Shut off the water supply line.

2. Open the filter cartridge cover.

3. Turn the knob of the filter cartridge counter clockwise 90 degrees (1/4 turn). The filter cartridge unlocks.

4. Pull out to remove the cartridge.

- If the water filter is severely contaminated, the cartridge may not be easy to remove. If that is the case, use force to remove the cartridge.

- To prevent water leaks from the filter opening, pull the cartridge straight out while removing it.

5. Insert a new filter cartridge. Use only Samsung-provided or approved filters.

6. Turn the cartridge knob clockwise to lock into place.

7. Close the filter cartridge cover.

8. On the control panel, go to More Options, and then run Filter Reset.

NOTE:

• A newly installed filter may cause the water dispenser to spurt water briefly. This is because air has entered the waterline.
• The replacement process may cause the water dispenser to drip for a short period of time. If it drips, simply wipe up any water on the floor with a dry towel.

Reverse osmosis water filtration system

The water pressure of the water supply system to a reverse osmosis water filtration system must be between 206-861 kPa.

The water pressure of the reverse osmosis water filtration system to the refrigerator’s cold water line must be at least 206 kPa. If the water pressure is below these specifications:

• Check if the sediment filter in the reverse osmosis system is blocked. Replace the filter if necessary.
• Refill the water tank in the reverse osmosis system with water.
• If your refrigerator has a water filter, it may further reduce the water pressure when used in conjunction with a reverse osmosis system. Remove the water filter.

For more information or servicing, contact a licensed plumbing professional.

Ordering a new filter

To purchase a new water filter, contact a local Samsung service center.

LED Lamps

To replace the lamps of the refrigerator, contact a local Samsung service center.

WARNING: The lamps are not user-serviceable. Do not attempt to replace a lamp yourself. This can cause electric shock.

Lamp (Light Source)

This product contains a light source of energy efficiency class <G>.

The lamp(s) and/or control gear(s) are not user-serviceable. To replace the lamp(s) and/or control gear(s) in the product, contact a local Samsung service centre.

Troubleshooting

General

Temperature

Odors

Frost

Condensation

Water/ice (dispenser models only)

Do you hear abnormal sounds from the refrigerator?

Before calling for service, review the checkpoints below. Any service calls related to normal sounds will be charged to the user.

These sounds are normal.

When starting or ending an operation, the refrigerator may make sounds similar to a car engine igniting. As the operation stabilizes, the sounds will decrease.

While the fan is operating, these sounds may occur. When the refrigerator reaches the set temperature, no fan sound will occur.

During a defrost cycle, water may drip on the defrost heater, causing sizzling sounds

As the refrigerator cools or freezes, refrigerant gas moves through sealed pipes, causing bubbling sounds

As the refrigerator temperature increases or decreases, plastic parts contract and expand, creating knocking noises. These noises occur during the defrosting cycle or when electronic parts are working.

For ice maker models: When the water valve opens to fill the ice maker, buzzing sounds may occur.

Due to pressure equalizing when opening and closing the refrigerator door, whooshing sounds may occur.

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