December 2016
NETGEAR, Inc.
350 East Plumeria Drive
San Jose, CA 95134, USA
202-11380-12
Arlo Wire-Free
HD Security Camera System
User Manual
2
Support
For product updates and web support, visit http://www.arlo.com/en-us/support/.
Trademarks
© NETGEAR, Inc., NETGEAR and the NETGEAR Logo are trademarks of NETGEAR, Inc. Any non-NETGEAR trademarks are used for
reference purposes only.
Compliance
For the current EU Declaration of Conformity, visit
http://support.netgear.com/app/answers/detail/a_id/11621/.
For regulatory compliance information, visit
http://www.netgear.com/about/regulatory/.
See the regulatory compliance document before connecting the power supply.
3
Contents
1. Set Up Your System 6
Install Your Base Station ������������������������������������������������������������������������������������������������������������������������������������������������������� 6
Arlo Base Station LEDs ��������������������������������������������������������������������������������������������������������������������������������������������������������������7
Use the Arlo App to Set Up an Account ������������������������������������������������������������������������������������������������������8
Insert Batteries Into Your Cameras �������������������������������������������������������������������������������������������������������������������9
Sync Your Cameras �����������������������������������������������������������������������������������������������������������������������������������������������������������������������10
Arlo Camera Firmware Updates ����������������������������������������������������������������������������������������������������������������������������11
Place or Mount Your Cameras ���������������������������������������������������������������������������������������������������������������������������������� 12
Position Your Cameras ������������������������������������������������������������������������������������������������������������������������������������������������������������13
Position Mode �����������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������15
Add a Camera From Another Arlo Account ���������������������������������������������������������������������������������������16
2. View Your Content 17
View the Cameras Page ��������������������������������������������������������������������������������������������������������������������������������������������������������17
View Camera Feeds ���������������������������������������������������������������������������������������������������������������������������������������������������������������������� 17
Record Clips From Live Video �������������������������������������������������������������������������������������������������������������������������������������18
Control the Camera Feed Image ��������������������������������������������������������������������������������������������������������������������������19
Cloud Recording ��������������������������������������������������������������������������������������������������������������������������������������������������������������������������������� 21
View Recordings���������������������������������������������������������������������������������������������������������������������������������������������������������������������������������21
Optimize Video Quality ������������������������������������������������������������������������������������������������������������������������������������������������������������23
3. Personalize Your System 25
Name Your Cameras �������������������������������������������������������������������������������������������������������������������������������������������������������������������� 25
Profile Settings �������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������25
Grant Access to Friends ������������������������������������������������������������������������������������������������������������������������������������������������������ 27
4. Settings 30
Turn the Arlo App Fingerprint ID Login On and O 30
Change the Time Zone ������������������������������������������������������������������������������������������������������������������������������������������������������������ 30
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Video Settings ���������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������� 31
View Device Information �����������������������������������������������������������������������������������������������������������������������������������������������������33
Restart the Camera���������������������������������������������������������������������������������������������������������������������������������������������������������������������33
Remove a Camera From Your Account ������������������������������������������������������������������������������������������������������ 34
Turn the Arlo Camera On and O ������������������������������������������������������������������������������������������������������������������������ 34
5. Modes, Rules, and Smart Alerts 36
Select a Mode ����������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������� 36
Change Motion Sensitivity �����������������������������������������������������������������������������������������������������������������������������������������������37
Manage Alerts ���������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������� 38
Set Up Geofencing �������������������������������������������������������������������������������������������������������������������������������������������������������������������������39
Geofencing With Multiple Mobile Devices �������������������������������������������������������������������������������������������40
Geofencing Accuracy ���������������������������������������������������������������������������������������������������������������������������������������������������������������42
Geofencing First In Last Out ��������������������������������������������������������������������������������������������������������������������������������������� 42
Schedule Your Camera Rules ��������������������������������������������������������������������������������������������������������������������������������������42
Add a Mode ��������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������44
6. Manage Your Subscription Plan 46
Subscription Plans �������������������������������������������������������������������������������������������������������������������������������������������������������������������������46
Renew Your Service Plan ���������������������������������������������������������������������������������������������������������������������������������������������������46
Select a Premier or Elite Subscription Plan �������������������������������������������������������������������������������������46
7. Arlo Connect 48
Use Arlo With IFTTT ����������������������������������������������������������������������������������������������������������������������������������������������������������������������48
Use Arlo Cameras With SmartThings ������������������������������������������������������������������������������������������������������������48
8. Use SmartThings With Arlo Cameras 49
Prepare Arlo to Work With SmartThings ������������������������������������������������������������������������������������������������49
Integrate Your Arlo Cameras With the SmartThings App 50
Adjust the Motion Sensitivity Level ����������������������������������������������������������������������������������������������������������������52
Adjust Push Notifications �������������������������������������������������������������������������������������������������������������������������������������������������� 53
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9. FAQs and Troubleshooting 54
Battery FAQs ��������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������54
Manage Bandwidth for Streaming �������������������������������������������������������������������������������������������������������������������55
Reduce the Number of Notifications �����������������������������������������������������������������������������������������������������������55
Can’t See Video Streams in a Browser ������������������������������������������������������������������������������������������������������56
Not Receiving Push Notifications �����������������������������������������������������������������������������������������������������������������������57
Verify That the Arlo Base Station Is Online ��������������������������������������������������������������������������������������59
Base Station Is Oine ������������������������������������������������������������������������������������������������������������������������������������������������������������� 60
Reset the Arlo Base Station to Factory Settings 61
10. Battery Warnings and Safety 63
Counterfeit and Inferior-Quality Battery Warning 63
Rechargeable Battery Warning ����������������������������������������������������������������������������������������������������������������������������� 63
Safe Battery Handling and Usage ��������������������������������������������������������������������������������������������������������������������� 64
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1. Set Up Your System
Setting up your Arlo system involves these steps:
1. Install your base station.
2. Get an account and link the base station.
3. Insert batteries into your cameras.
4. Sync your cameras to the base station.
5. Position your cameras.
Install Your Base Station
The base station connects to your home network and allows you to view your
camera streams from anywhere.
¾ To install your base station:
1. Connect the base station to your router using an Ethernet cable.
2. Connect the AC adapter to the base station.
7
Set Up Your System
3. Plug the AC adapter into an electrical outlet.
4. Press the On-O button on the back of the base station.
The Power LED and Internet LED light green in about two minutes.
Your base station is set up.
Arlo Base Station LEDs
See the following image for explanations for green, amber, and blinking LEDs:
Green
The base station
is powered on.
Blinking green
A firmware update
is in progress. DO
NOT TURN OFF THE
BASE STATION OR
CAMERAS.
O
The base station
is powered o.
Green
The base station
is connected to
the Internet.
Blinking green
The base station is
sending data over
the Internet.
Amber
The base station is
connected to the
router but did not
get an Internet
connection.
O
The base station is
not connected to
your router.
Green
Cameras are
connected to the
base station.
Blinking green
The base station
is attempting
to sync with a
camera.
Blinking amber
A camera is too
far from the base
station. Signal
strength is weak.
O
No cameras are
detected..
Amber
The base station
is booting.
Power Internet Camera
8
Set Up Your System
Use the Arlo App to Set Up an Account
After you set up your base station, get the Arlo app and set up an Arlo account. Your
Arlo account is linked to your Arlo system and allows you to view videos from any
Internet-connected computer or mobile device.
On mobile devices, use the Arlo app for the best viewing experience. Visit the Apple
App Store or the Google Play Store to download the Arlo app for iOS or Android
devices.
¾ To set up an Arlo account:
1. Tap the Arlo icon
on your mobile device.
If you are using a computer, enter arlo.netgear.com in the address bar of a
browser.
If you are using a mobile device that supports a Touch ID® fingerprint identity
sensor, you are prompted to enable Touch ID or skip.
2. To use Touch ID, tap Enable Touch ID.
If you tap Skip, you can turn on the Arlo app fingerprint ID login later. See Turn
the Arlo App Fingerprint ID Login On and O on page 30.
3. Click or tap New System Setup.
4. Select Arlo (Wire-Free).
5. After the app discovers your device, select your base station’s serial number
from the menu.
6. Select your time zone from the menu.
7. Click or tap Continue.
9
Set Up Your System
8. Complete the required fields for account setup.
9. Click or tap Continue.
10. Select a subscription plan.
Note: For more information, see Subscription Plans on page 46.
Your Arlo account is set up. The Basic subscription plan supports up to five synced
cameras. You can upgrade to a paid subscription plan to support more cameras.
Insert Batteries Into Your Cameras
We recommend that you use the batteries supplied by NETGEAR, or high-quality
batteries from other established, well-known manufacturers such as Panasonic®,
Energizer®, or Duracell®, with your Arlo Wire-Free Cameras.
¾ To insert batteries into your cameras:
1. Slide and hold the latch on the bottom of the camera.
2. Slide the battery door back and lift it to open the battery compartment.
3. Insert two batteries near the back of the camera. Pay careful attention to the
orientation of the batteries when you insert them.
10
Set Up Your System
4. Insert two batteries near the compartment hinge. Pay careful attention to the
orientation of the batteries when you insert them.
5. Close the battery door.
For more information, see Safe Battery Handling and Usage on page 64.
Your cameras are ready to sync.
Sync Your Cameras
¾ To sync your cameras:
1. Bring the camera within one to three feet (30 cm to100 cm) of the base station.
2. Press the Sync button on the side of the base station for about two seconds
and then release the button.
11
Set Up Your System
3. Wait for the sync status LED on the base station to light green.
4. Press the Sync button on top of the camera for about two seconds and then
release the button.
A blue LED on the camera blinks rapidly to confirm a successful sync.
After the camera syncs, the Power LED on the base station might start blinking.
This indicates that the camera’s firmware is updating. For information about
firmware updates, see Arlo Camera Firmware Updates on page 11.
5. Repeat for each camera.
Arlo Camera Firmware Updates
A firmware update might start after you sync a camera to the base station. If a
firmware update is in progress, the LED on the camera blinks alternating blue and
amber. After this, the LED is o for one to two minutes while the camera installs
the firmware. This update happens automatically.
Important: Do not open the battery door while an Arlo camera is updating and
installing firmware.
After the camera firmware update completes, the camera syncs to the base
station again and the LED blinks blue rapidly.
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Set Up Your System
Place or Mount Your Cameras
You can place your camera on a shelf or other flat surface, or you can mount it to
the wall.
Note: Use the Arlo app in Position mode to help aim the camera. See Position Mode on
page 15.
¾ To mount your camera to the wall:
1. Fasten the mounting screw into the wall, and hang the magnetic mount from
the screw.
2. If you’re mounting the camera to drywall, be sure to use the plastic drywall
anchors that are provided.
Note: You can also use double-sided tape instead of screws.
13
Set Up Your System
Position Your Cameras
Arlo’s Position mode allows you to see what your camera sees. Using Position mode,
you can make sure that your Arlo camera is positioned to monitor the precise area
that you want. For more information, see Position Mode on page 15.
It’s important to keep distance in mind when placing your Arlo cameras:
• Maximum. You can place your Arlo camera a maximum of 300 feet (90 meters)
from the base station. In indoor installations, the range might be less if metal
objects or thick walls and ceilings are between a camera and the base station.
Note: Check the Camera LED on the base station. If it’s blinking amber, the base
station detects a low data rate, a sign that a camera is too far from the base station.
• Minimum. Place your Arlo cameras at least 10 feet from the base station, and
allow at least 6 ½ feet (2 meters) between cameras. Follow these guidelines to
prevent WiFi signals between the devices from interfering with each other.
When positioning your Arlo camera, keep these tips in mind:
• Keep active locations in the camera’s field of view. Your Arlo camera
provides a 110-degree viewing angle. Position your camera so that the space
that you want to monitor is within the camera’s field of view.
14
Set Up Your System
• Aim with the cloud. Use Arlo’s Position mode to send video to the cloud as
quickly as possible. This allows you to aim the camera while watching the
video feed on your Arlo smartphone app to make near-real-time adjustments
to the camera’s position. Go to your camera’s Settings option to turn on
Position mode. After the camera is in place, you can turn o Position mode, or
it automatically turns o after five minutes. For more information, see Position
Mode on page 15.
• Elevate your camera. Mount your Arlo motion-detection camera at least 7
feet (2 meters) above the floor and aim it slightly downward for the best sensor
performance.
• Ensure that side-to-side trac crosses Arlo’s field of view. Arlo’s motion
sensor is much more sensitive to side-to-side movement across its field of view
than to movement directly toward or away from the camera. The best area for
motion detection is 5 feet to 20 feet (1.5 to 6 meters) from the camera position.
For best results, position the camera so that the path of expected motion crosses
Arlo’s field of view and does not head directly into or away from the camera. For
example, if you want to detect motion near a couch, place the camera to the side
of the couch, rather than above it or opposite it.
You can use the Motion Detection Test feature to verify if motion can be detected
in a camera’s current placement. The camera’s LED blinks amber when motion is
detected. Go to your camera’s Settings option to turn on the Motion Detection
Test feature.
15
Set Up Your System
Position Mode
Position mode is available only when the camera is not streaming, recording motion,
or in Motion Detection mode.
¾ To place your camera in Position mode:
1. Tap the Arlo icon
on your mobile device.
If you are using a computer, enter arlo.netgear.com in the address bar of a
browser.
If you are using a mobile device that supports a Touch ID fingerprint identity
sensor, you are prompted to enable Touch ID or skip.
2. Click or tap Settings.
The Settings page displays.
3. Under Camera Settings, select the camera to position.
4. Click or tap Position Mode.
The camera starts streaming video.
Note: In Position mode, the camera streams video as fast as possible, without buering,
so that you can aim the camera while watching on a smartphone and make near-real-time
adjustments to the camera position. This means that you might see lower-quality video
while the camera is in Position mode.
16
Set Up Your System
Add a Camera From Another Arlo Account
¾ To add a camera from another Arlo account:
1. Tap the Arlo icon
on your mobile device.
If you are using a computer, enter arlo.netgear.com in the address bar of a
browser.
The Cameras page displays.
2. Log in to the old Arlo account.
3. Click or tap Settings.
The Settings page displays.
4. Click or tap My Devices.
A list of cameras displays.
5. Click or tap the camera.
The settings for the camera display.
6. Scroll down and click or tap Remove Device.
The camera is removed from your account.
7. Log out of the Arlo app.
8. Sync the camera to the base station.
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2. View Your Content
Videos recorded by your camera are stored in a library. You can view your recordings,
mark them as favorites, and search using the filter.
View the Cameras Page
When you launch the Arlo app, the Cameras page displays.
View Camera Feeds
You can view your camera feeds at any time.
¾ To view camera feeds:
1. Tap the Arlo icon on your mobile device.
If you are using a computer, enter arlo.netgear.com in the address bar of a
browser.
The Cameras page displays. The active icons above each camera feed depend on
the rules in the currenty selected mode:
Camera name
Camera feed
Camera icons
Select
cameras
Optional continuous
video recording (CVR)
View oers
New recordings
Recording
library
Detection
modes
Settings
View Your Content
18
Motion. Motion detection is on for this camera.
WiFi Signal. The camera is connected with WiFi. This indicates the WiFi
signal strength.
2. To view and listen to a live feed, click or tap Live on the camera feed image.
A row of live feed icons displays below the live stream image for the camera.
3. To stop viewing and listening to the live feed, click or tap the Pause icon.
Live Feed Icons
The following table describes the icons on the menu that displays when you click
or tap Live on the image from the camera.
Icon Description
Pause.
Record video manually.
Brightness.
Full screen.
Record Clips From Live Video
¾ To record clips from live video:
1. Tap the Arlo icon
on your mobile device.
If you are using a computer, enter arlo.netgear.com in the address bar of a
browser.
The Cameras page displays.
2. Click or tap Live in the camera feed image.
The camera feed icons display at the bottom of the camera feed image.
3. Click or tap Record Video
.
This icon turns red to indicate that you are recording the live feed.
4. To stop recording, click or tap Record Video
.
View Your Content
19
Control the Camera Feed Image
If you use more than one camera, you can change the order in which the camera feeds
are displayed on the Cameras page. You can also zoom, invert, or rotate the camera
feed image.
Change the Camera Order
¾ To change the camera order on the Cameras page:
1. Tap the Arlo icon
on your mobile device.
If you are using a computer, enter arlo.netgear.com in the address bar of a
browser.
The Cameras page displays.
2. Click or tap Settings.
The Settings page displays.
3. Under System, click or tap Camera Order.
A list of cameras displays in the order that they display on the Cameras page.
4. If you are using a smartphone or tablet, tap Edit at the top of the page.
A list of cameras displays.
5. Tap and hold or right-click a camera and drag it to the correct position on the
list.
6. Click or tap Done.
Your settings are saved.
Zoom a Camera Image
¾ To zoom a camera image:
1. Tap the Arlo icon
on your mobile device.
If you are using a computer, enter arlo.netgear.com in the address bar of a
browser.
The Cameras page displays.
2. Click or tap Settings > My Devices.
View Your Content
20
A list of cameras displays.
3. Click or tap the camera.
The camera settings display.
4. Click or tap Video Settings.
The video settings display.
5. Click or tap Zoom
.
6. Resize and position the image box as necessary.
7. Click or tap Zoom
.
Your settings are saved.
Rotate a Camera Feed
You can invert the video feed image.
¾ To rotate the video display:
1. Tap the Arlo icon on your mobile device.
If you are using a computer, enter arlo.netgear.com in the address bar of a
browser.
The Cameras page displays.
2. Click or tap Settings > My Devices.
A list of cameras displays.
3. Click or tap the camera.
The settings for the camera display.
4. Click or tap Video Settings.
The Video Settings page displays.
5. Click or tap Invert Image.
The camera feed image is inverted.
View Your Content
21
Cloud Recording
With cloud recording, everything the cameras record is sent to the cloud for
secure storage in your library. You can access these recordings from anywhere
you are using a mobile device, or on a Windows or Mac computer. All recordings
are encrypted with the user name and password that you create. No one else can
access your recordings.
We provide free cloud storage for the life of the cameras. We store a rolling 7 days
of recordings that are created when the camera detects motion. You can pay to
store recordings in the cloud for the last 14 days or 30 days. You can download
recordings and save them to your mobile device or computer for long-term storage.
View Recordings
Your camera stores recordings in the library. You can use the filter and the
calender to find and view specific recordings.
Use the Library
You can use the library to find and view recordings based on the date.
¾ To use the library:
1. Tap the Arlo icon on your mobile device.
If you are using a computer, enter arlo.netgear.com in the address bar of a
browser.
The Cameras page displays.
2. Click or tap Library.
The calendar displays on the top of the page.
3. If it is more than one month since you started recording, use the arrows on
either side of the month to select a month to view.
View Your Content
22
Days on which a video clip was recorded are indicated with a green circle.
4. Click or tap a highlighted date.
Recordings from that date display below the calendar.
Use the Filter
You can use the filter to find and view recordings based on criteria that you select.
¾ To use the filter to view your library:
1. Tap the Arlo icon on your mobile device.
If you are using a computer, enter arlo.netgear.com in the address bar of a
browser.
The Cameras page displays.
2. Click or tap Library.
The Library page displays.
3. Click or tap the Filter icon
in the upper left corner of the page.
The Filter page displays.
4. Click or tap the filtering criteria that you want to use.
5. To remove filtering, click or tap Reset.
6. Click or tap Done.
The Filter icon
becomes solid green to show that you are using filtering.
Recordings that match your filter selections display. Dates with recordings are
highlighted in dark green.
Turn O the Filter
The Filter icon on the Library page is solid green when you are using filtering.
When filtering is used, only the recordings in your library that match your filter
criteria display. You can turn o filtering.
¾ To turn o filtering for your library:
1. Tap the Arlo icon
on your mobile device.
If you are using a computer, enter arlo.netgear.com in the address bar of a
browser.
View Your Content
23
The Cameras page displays.
2. Click or tap Library.
The Library page displays.
3. Click or tap the Filter icon
in the upper left corner of the page.
The Filter page displays.
4. Click or tap Reset at the bottom of the page.
Filtering is turned o. The Filter icon
becomes an outline to show that
filtering is not in use.
Share and Download Clips
¾ To share and download clips from the library:
1. Tap the Arlo icon
on your mobile device.
If you are using a computer, enter arlo.netgear.com in the address bar of a
browser.
The Cameras page displays.
2. Click or tap Library.
The Library page displays.
3. Click or tap a video.
4. Click or tap Share
.
5. Click or tap the method that you want to use to share the shapshot or video.
The available methods depend on which apps you use on your smartphone or
computer.
Optimize Video Quality
¾ To improve picture quality for all Arlo cameras:
1. Ensure that your cameras are within range of the base station.
The maximum possible range is 300 feet, but obstructions such as thick walls
decrease the range. For best results, make sure that your cameras have three
or four bars of signal strength in the area where you intend to install them.
View Your Content
24
When signal strength is at one or two bars, cameras might go out of range
intermittently due to fluctuations in the environment, and video quality suers.
For more information about making sure that your cameras are within range,
see How far can I place my Arlo Wire-Free or Arlo Pro Wire-Free cameras from
the base station?.
2. Minimize the number of networks, WiFi devices, and transmitted frequencies
near your base station and cameras.
To prevent signal interference, place your cameras at least 10 feet (3 meters)
from the base station, and allow at least 6½ feet (2 meters) between
cameras. Do not place your base station or cameras near cordless telephones,
microwaves, or WiFi-enabled devices.
3. Change the Power Management setting to Best Video.
For more information about video settings, see Video Settings on page 31.
Note: If bandwidth is limited on your WiFi network, selecting Best Video does not
necessarily improve video quality. Choosing Best Video also reduces battery life for
wire-free cameras.
4. Make sure that your Internet connection has an upload speed of at least
1 Mbps.
To test your upload speed, visit this Google search link on a computer that is
connected to your WiFi network and select RUN SPEED TEST:
https://www.google.com/?gws_rd=ssl#q=upload+speed+test.
Even if you have at least 1 Mpbs upload speed, simultaneous uploads might
degrade the quality of your Arlo video stream. To improve your connection, avoid
uploading other data while you are streaming video. This includes uploading
torrent files as well as uploading videos or pictures to remote web sites such as
Flickr or YouTube or remote backup sites and cloud drives such as Dropbox or
iCloud.
5. If your router supports Quality of Service (QoS) or trac shaping, make sure
that your router settings are optimized for streaming video.
25
3. Personalize Your System
You can customize settings such as the camera name to make your Arlo Wire-Free
system easier to manage. You can grant access to friends and set up cloud recording.
Name Your Cameras
You can easily customize your cameras by renaming them.
¾ To rename your camera:
1. Tap the Arlo icon on your mobile device.
If you are using a computer, enter arlo.netgear.com in the address bar of a
browser.
The Cameras page displays.
2. Click or tap Settings.
The Settings page displays.
3. Click or tap My Devices.
A list of cameras displays.
4. Click or tap the camera.
The camera settings display.
5. In the Name field, delete the current name and enter a new name that reminds
you of the camera’s location, such as Garage or Front Door.
Camera names are limited to 32 characters.
6. Click or tap Save.
Your settings are saved.
Profile Settings
When you use New Setup, the email address and password that you enter are
saved as your profile. You can change the password and the user name. In the
mobile app, you are automatically logged in when you launch the Arlo app, but you
can turn Auto Login o and on.
Personalize Your System
26
Change Your Password and User Name
¾ To change your password and user name:
1. Tap the Arlo icon
on your mobile device.
If you are using a computer, enter arlo.netgear.com in the address bar of a
browser.
The Cameras page displays.
2. Click or tap Settings.
The Settings page displays.
3. Under Account, click or tap Profile.
The Profile page displays.
4. If you are using a smartphone, tap Edit at the top of the page.
The Profile page displays.
5. Type the new entries in the password and name fields.
6. Click or tap Done.
Your settings are saved.
Turn Auto Login On or O for a Smartphone
When Auto Login is turned on, launching the Arlo app on your smartphone
automatically logs you in with the email address and password that you used the
last time you logged in.
¾ To turn Auto Login on or o on your smartphone:
1. Tap the Arlo icon
on your mobile device.
If you are using a computer, enter arlo.netgear.com in the address bar of a
browser.
The Cameras page displays.
2. Click or tap Settings.
The Settings page displays.
Personalize Your System
27
3. Under Account, click or tap Profile.
The Profile page displays.
4. Tap Auto Login.
Your settings are saved.
Grant Access to Friends
You can add friends to your Arlo account. Friends can view live streams from your
cameras; record video clips; view, share, mark as favorite, and delete clips from your
library. Friends are granted limited access to some of the settings and features
of your Arlo account. You can select which cameras friends can see and what
administrative rights are available to them.
Add a Friend
¾ To add a friend to your Arlo Account:
1. Tap the Arlo icon
on your mobile device.
If you are using a computer, enter arlo.netgear.com in the address bar of a
browser.
The Cameras page displays.
2. Click or tap Settings.
The Settings page displays.
3. Under Account, click or tap Grant Access.
The Friends page displays.
4. Click or tap Add or the + symbol.
5. Enter the first name, last name, and email address of the person that you want
to add as a friend.
6. Click or tap the cameras that you want the friend to be able to access.
7. Click or tap Send Invite.
An email is sent inviting the friend to create an Arlo account. This friend’s name
is displayed with the status Pending. When a friend accepts your invitation, the
status changes to Accepted.
Personalize Your System
28
Edit a Friend’s Access Privileges
¾ To edit a friend’s access privileges:
1. Tap the Arlo icon
on your mobile device.
If you are using a computer, enter arlo.netgear.com in the address bar of a
browser.
The Cameras page displays.
2. Click or tap Settings.
The Settings page displays.
3. Under Account, click or tap Grant Access.
A list of your friends displays with the status of their accounts.
4. Click or tap the friend, and click or tap Edit
.
The Edit page displays.
5. Click or tap cameras to select or deselect them.
6. Click or tap Allow Access Rights.
Selecting Allow Access Rights allows this friend to change your account and
camera settings.
7. Click or tap Done.
Your settings are saved.
Delete a Friend
¾ To delete a friend’s privileges:
1. Tap the Arlo icon
on your mobile device.
If you are using a computer, enter arlo.netgear.com in the address bar of a
browser.
The Cameras page displays.
2. Click or tap Settings.
3. Under Account, click or tap Grant Access.
Personalize Your System
29
A list of your friends displays with the status of their accounts.
4. Select the friend, and click or tap Edit
.
The Edit page displays.
5. Click or tap Delete Friend.
6. Click or tap Yes.
The friend is deleted.
30
4. Settings
You can customize Arlo settings.
Turn the Arlo App Fingerprint ID Login On and O
The Arlo app supports Touch ID fingerprint identity sensors. If you are using a
mobile device with this feature, you can turn the Arlo app Touch ID login on and o.
¾ To turn the Arlo app Touch ID login on and o:
1. Tap the Arlo icon
on your mobile device.
The Cameras page displays.
2. Tap Settings.
The Settings page displays.
3. Tap Profile.
The Profile page displays.
4. Tap Log in with Touch ID.
Tapping this button turns Log in with Touch ID on and o.
Change the Time Zone
¾ To change the time zone:
1. Tap the Arlo icon
on your mobile device.
If you are using a computer, enter arlo.netgear.com in the address bar of a
browser.
The Cameras page displays.
2. Click or tap Settings.
The Settings page displays.
3. Click or tap My Devices.
A list of cameras displays.
Settings
31
4. Click or tap the camera.
The settings for the camera display.
5. Click or tap Time Zone.
The Time Zone page displays.
6. Click or tap a time zone.
7. Click or tap Done.
If you are using a mobile device, your settings are saved.
8. If you are using a computer, click Save.
Your settings are saved.
Video Settings
Turn Night Vision On and O
When night vision is enabled, the camera automatically turns on infrared (IR) LEDs
to record in low-light conditions. We recommend that you turn o night vision if
the camera is facing reflective surfaces, such as windows.
¾ To turn night vision on and o:
1. Tap the Arlo icon
on your mobile device.
If you are using a computer, enter arlo.netgear.com in the address bar of a
browser.
The Cameras page displays.
2. Click or tap Settings.
The Settings page displays.
3. Click or tap My Devices.
A list of cameras displays.
4. Click or tap the camera.
The settings for the camera display.
Settings
32
5. If you are using the Arlo app on a mobile device, tap Video Settings.
The Video Settings page displays.
6. Click or tap Night Vision.
Your settings are saved.
Change the Power Management
You can increase or decrease the battery life in your Arlo camera by adjusting the
power management settings.
¾ To adjust the power management settings:
1. Tap the Arlo icon
on your mobile device.
If you are using a computer, enter arlo.netgear.com in the address bar of a
browser.
The Cameras page displays.
2. Click or tap Settings.
The Settings page displays.
3. Click or tap My Devices.
A list of cameras displays.
4. Click or tap the camera.
The settings for the camera display.
5. If you are using the Arlo app on a mobile device, tap Video Settings.
6. Scroll to view the power management options.
7. Select one of the following power management options:
• Best Video. Reduces battery life but provides the highest quality images.
• Optimized. Balances battery life and video quality.
• Best Battery Life. Provides the longest battery life. Might reduce video
quality.
Settings
33
View Device Information
¾ To view device information:
1. Tap the Arlo icon
on your mobile device.
If you are using a computer, enter arlo.netgear.com in the address bar of a
browser.
The Cameras page displays.
2. Click or tap Settings.
The Settings page displays.
3. Click or tap My Devices.
A list of cameras displays.
4. Click or tap the camera.
The settings for the camera display.
5. Scroll down to the Version heading and view the firmware version, hardware
version, and serial number.
Restart the Camera
¾ To restart the camera:
1. Tap the Arlo icon
on your mobile device.
If you are using a computer, enter arlo.netgear.com in the address bar of a
browser.
The Cameras page displays.
2. Click or tap Settings.
The Settings page displays.
3. Click or tap My Devices.
A list of cameras displays.
4. Click or tap the camera.
The settings for the camera display.
Settings
34
5. Scroll down and click or tap Restart.
The camera restarts.
Remove a Camera From Your Account
¾ To remove a camera from your account:
1. Tap the Arlo icon
on your mobile device.
If you are using a computer, enter arlo.netgear.com in the address bar of a
browser.
The Cameras page displays.
2. Click or tap Settings.
The Settings page displays.
3. Click or tap My Devices.
A list of cameras displays.
4. Click or tap the camera.
The settings for the camera display.
5. Scroll down and click or tap Remove Device.
The camera is removed from your account and its settings are deleted.
Turn the Arlo Camera On and O
¾ To turn the Arlo camera on and o:
1. Tap the Arlo icon
on your mobile device.
If you are using a computer, enter arlo.netgear.com in the address bar of a
browser.
The Cameras page displays.
2. Click or tap Settings.
The Settings page displays.
3. Click or tap My Devices.
Settings
35
A list of cameras displays.
4. Click or tap the camera.
The settings for the camera display.
5. Tap Camera On/O.
Tapping this button turns the camera on and o.
36
5. Modes, Rules, and Smart Alerts
Modes let you use rules to set and control automated actions. With modes, the Arlo
camera can be on the lookout for you, even when you are not using the Arlo app.
Arlo comes with the following modes:
Armed. Detection is on for this camera.
Disarmed. Detection is o for this camera.
Schedule. Manage detection based on a schedule.
Geofencing. You can use geofencing to arm, disarm, or resume a schedule mode
when you arrive at or leave a given location based on your mobile device.
If you add new modes or you use the SmartThings app to manage your Arlo cameras,
the new modes are listed in the Arlo app when you click or tap
.
You can customize the Armed and Schedule modes and you can add new modes. You
might want to create a mode in which some motion sensors and cameras are active
but others are not. For example, when you are sleeping, you might want your exterior
cameras to be active, but your interior cameras to be inactive.
Note: You can create dierent modes for the same camera, but the camera can use only
one mode at a time.
Select a Mode
You can turn modes on and o manually or set modes to activate according to a
schedule. Use the following method when you are not using a schedule to control a
mode or when you want to override an existing schedule. You must use at least one
mode. The camera is always in a mode, even if that mode is set to do nothing.
¾ To select a mode for a camera:
1. Tap the Arlo icon
on your mobile device.
If you are using a computer, enter arlo.netgear.com in the address bar of a
browser.
The Cameras page displays.
37
Modes, Rules, and Smart Alerts
2. Click or tap Mode.
A list of cameras displays.
3. Click or tap the camera.
The Mode page displays.
4. Click or tap a mode to activate it.
The mode that you selected turns on immediately. The mode stays active until
you change it.
When you view the Cameras page, the active icons that display at the top of the
camera feed are based on the currently selected mode. When motion detection is
on, the
Motion icon displays.
Change Motion Sensitivity
You can easily change the sensitivity level for cameras.
¾ To change the sensitivity level for a camera:
1. Tap the Arlo icon on your mobile device.
If you are using a computer, enter arlo.netgear.com in the address bar of a
browser.
The Cameras page displays.
2. Click or tap Mode.
A list of cameras displays.
3. Click or tap the camera.
The Mode page displays.
4. Click or tap Edit
next to the mode.
The Edit page displays.
5. Click or tap Edit
next to the rule that you want to edit.
The Edit Rule page displays.
6. Under If the following, click or tap Edit
next to Motion is detected.
38
Modes, Rules, and Smart Alerts
The Motion detection settings page displays.
7. Move the slider to adjust the sensitivity level for motion detection for this
camera.
If you used a mobile device to specify the settings, your settings are saved.
8. If you used a browser to specify the settings, click Save.
Your settings are saved.
Manage Alerts
Arlo can push notifications to your smartphone, send you email alerts, or do both. To
receive Arlo notifications on your phone, you must get the Arlo app.
Note: If you log out of the Arlo app on your smartphone or mobile device, you will stop
receiving push notifications.
¾ To change the alert settings for a camera:
1. Tap the Arlo icon
on your mobile device.
If you are using a computer, enter arlo.netgear.com in the address bar of a
browser.
The Cameras page displays.
2. Click or tap Mode.
A list of cameras displays.
3. Click or tap the camera.
A list of modes displays.
4. Click or tap Edit
next to Armed or your custom mode.
The Edit Rule page displays.
5. Under If the following, specify the motion detection settings.
6. Under Then do the following, specify the settings for Arlo to respond to motion
detection by recording video.
The selections are Record video or Do nothing.
39
Modes, Rules, and Smart Alerts
7. Under Alert, click or tap Push Notification to turn alerts on and o for your
mobile device.
8. For email notifications, make sure that the Email Alerts check box is selected.
9. To specify an email address, click or tap Edit
next to Email Alerts and enter
the email address.
10. Click or tap the Save button.
Your settings are saved.
Set Up Geofencing
A geofence is a virtual fence that helps to discover when something or someone
enters or exits a predefined zone. You can use Arlo Geofencing to arm, disarm, or
resume schedule modes when your mobile device is In Zone or Out of Zone.
To set up geofencing, you must use your mobile device and you must allow the Arlo
app to use your location.
Configure Your Mobile Device
¾ To configure your mobile device for more accurate geofencing:
1. Enable GPS or location services so that Arlo can locate your device.
2. Enable WiFi.
Set Up Geofencing for the First Time and Set Up Modes
¾ To set up geofencing for the first time and set up modes:
1. Tap the Arlo icon
on your mobile device.
The Cameras page displays.
2. Tap Mode.
A list of cameras displays.
3. Click or tap the camera.
A list of available modes displays.
4. Tap Geofencing.
The Arlo Would Like to Use your Location prompt displays.
40
Modes, Rules, and Smart Alerts
5. Tap Allow.
Geofencing works only if Arlo can locate your mobile device. The Location
Address page displays.
6. To change the addrress, tap the Address field, type the address for your
location., and then tap Next.
The geofence radius displays as Medium.
7. To change your radius setting, tap the Radius icon, select a radius size, and tap
Next.
Radius size options are Small, Medium, or Large (approximately 150 meters,
250 meters, and 500 meters, respectively).
8. Enter a name for your location and tap Next.
The Away Mode page displays a list of available modes. The away mode is the
detection mode used by the camera when you are away from the location that
you specified.
9. Select an away mode and tap Next.
Note: When your mobile device is out of zone, the Arlo device defaults to the away
Mode. Most people select Armed or Custom Mode while they are away.
10. Select a home mode and tap Next.
Note: When your mobile device is In Zone, the Arlo device defeaults to the home mode
Most people select Disarmed or Custom Mode while they are home.
If you use more than one enabled mobile device, you might be asked to select an
Arlo device to connect it to.
11. Tap the preferred mobile device and tap Next.
12. Tap Save.
Geofencing With Multiple Mobile Devices
If you want multiple mobile devices to participate in your Arlo geofencing, make
sure that the required conditions are met, and then follow the steps to enable or
disable geofencing for the devices.
41
Modes, Rules, and Smart Alerts
Make sure that these conditions are met:
• Your Arlo devices are online.
• Your geofencing feature is enabled.
• Your friend’s mobile device is added to your account.
For more information about adding devices, see Enable or Disable Geofencing
for Friends’ Mobile Devices on page 41.
• (Required when your friend wants to participate in geofencing) Your friend is
logged in to the Arlo App on a mobile device.
• (Required when your friend wants to participate in geofencing) The GPS or
location service on your friend’s mobile device is enabled.
Enable or Disable Geofencing for Friends’ Mobile Devices
¾ To enable or disable geofencing for your friends’ mobile devices:
1. Tap the Arlo icon
on your mobile device.
The Cameras page displays.
2. Tap Mode.
A list of cameras displays.
3. Tap the camera.
A list of available modes displays.
4. Tap the Geofencing edit icon
The Geofencing editing page displays.
5. Tap Enabled Devices.
The Enabled Device page displays a list of geofencing-enabled mobile devices.
6. Tap the mobile devices that you want to enable for geofencing.
A check mark appears next to the device name when geofencing is enabled.
Note: The device location displays as either In Zone or Out of Zone.
7. To disable geofencing, tap the mobile device again.
The check mark disappears when geofencing disabled.
For more information, see Set Up Geofencing on page 39.
42
Modes, Rules, and Smart Alerts
Geofencing Accuracy
For accuracy, geofencing uses a combination of GPS, cellular data, and WiFi data.
• In urban environments, where the cell towers and Wi-Fi routers are more dense,
geofencing accuracy can reach 100–200 meters.
Note: If you live in a skyscraper, geofencing might not work reliably due to GPS
inaccuracies. Using the Large radius setting might help.
• In more rural areas, where cell towers and WiFi routers are sparse, geofencing
accuracy can reach several hundred meters.
To improve geofencing accuracy, maker sure that your mobile device meets these
conditions:
• WiFi is turned on.
• GPS or location services are turned on.
Geofencing First In Last Out
Arlo cameras use the first in, last out principal within the geofencing feature.
First in, last out allows you to come and go without worrying about arming and
disarming your Arlo cameras. For example, if your roommate leaves the house
before you, your Arlo cameras remain disarmed because you are still in the house
or geofence. After you leave the house and both devices are outside the geofence,
your Arlo cameras are armed.
For more information about managing multiple devices, see Geofencing With
Multipe Mobile Devices on page 40.
Schedule Your Camera Rules
You can set a schedule to activate and deactivate cameras automatically. Schedules
recur weekly. For example, the schedule for Tuesday is repeated every Tuesday as
long as the schedule is turned on. Arlo is preconfigured with the following schedule:
• Monday through Friday, 8:00 a.m. to 5:00 p.m. All motion sensors are on.
• All other times. All motion sensors are o.
Add a Schedule
¾ To add a schedule for a camera:
1. Tap the Arlo icon
on your mobile device.
43
Modes, Rules, and Smart Alerts
If you are using a computer, enter arlo.netgear.com in the address bar of a
browser.
The Cameras page displays.
2. Click or tap Mode.
A list of cameras displays.
3. Click or tap the camera.
A list of available modes displays.
4. Click or tap Schedule
.
5. Click or tap Edit
next to Schedule.
The Schedule page displays.
6. Click or tap + Add.
The Add Schedule page displays.
7. Set the days and times and then click or tap Save.
The schedule is saved.
Edit a Schedule
¾ To edit a schedule for a camera:
1. Tap the Arlo icon
on your mobile device.
If you are using a computer, enter arlo.netgear.com in the address bar of a
browser.
The Cameras page displays.
2. Click or tap Mode.
A list of cameras displays.
3. Click or tap the camera.
A list of available modes displays.
4. Click or tap Schedule
.
44
Modes, Rules, and Smart Alerts
5. Click or tap Edit next to Schedule.
The Schedule page displays.
6. Click or tap the schedule.
The Edit Schedule page displays.
7. Change the start and stop times and click or tap Save.
The schedule is saved.
Add a Mode
You can add new modes to tell your camera what to do in certain situations. For
example, you can set your camera to record videos when the motion sensor is
activated and to alert you with an email message.
You can use the rules you create within modes and schedules to customize your
camera. You can create one rule for each mode.
¾ To add a mode for a camera:
1. Tap the Arlo icon
on your mobile device.
If you are using a computer, enter arlo.netgear.com in the address bar of a
browser.
The Cameras page displays.
2. Click or tap Mode.
A list of devices displays.
3. Click or tap the base station.
4. Click or tap Add a Mode.
The New Mode page displays.
5. Enter a name for the mode and click or tap Next.
The Trigger Device page displays.
6. Click or tap When motion is detected and then click or tap Next.
The Motion Settings page displays.
45
Modes, Rules, and Smart Alerts
7. Enter the detection settings and the detection choices for the rule.
You can use the sliders to adjust the sensitivity of the motion sensor:
• Raise the sensitivity percentage to increase the number of videos that Arlo
captures.
• Lower the sensitivity percentage to decrease the number of videos that Arlo
captures.
8. Click or Tap Next.
The Motion Settings page displays.
9. When prompted, specify what you want the camera to do when motion is
detected and click or tap Next.
You can select Record video or Do nothing.
10. When prompted, specify if you want to be notified with alerts when motion is
detected.
If you are using a computer web browser, you can also specify the recording
time setting.
11. Click or tap Next.
The Summary page displays.
12. Review your settings and click or tap Save.
Your settings are saved.
46
6. Manage Your Subscription Plan
Every Arlo camera includes free Basic service that oers basic features and
functionality. When activating your camera, you can choose between the Basic,
Premier, and Elite service plans.
Subscription Plans
Upgrading to a paid service level gives you the ability to increase the uses of
your camera to suit your specific needs. Depending on your service level, you can
add cameras or cloud storage and share recordings with friends and family. For
information about service plans, visit http://bit.ly/1AQGR9k.
You can upgrade a Basic or Premier subscription at any time. When you upgrade
from a paid subscription to a higher service level, the system calculates any unused
portion of the current term and deducts that prorated amount from the total cost
of the upgrade.
Renew Your Service Plan
Monthly plans automatically renew each month until you upgrade to an annual
plan or cancel, eective the next billing cycle. Annual plans autorenew by default
but can be configured to expire at the end of the current annual term.
Select a Premier or Elite Subscription Plan
¾ To select a Premier or Elite subscription plan:
1. Tap the Arlo icon
on your mobile device.
You can also enter arlo.netgear.com in the address bar of a browser.
The Cameras page displays.
2. Click or tap Settings.
The Settings page displays.
3. Under Account, click or tap Subscription.
The Subscription page displays.
47
Manage Your Subscription Plan
4. Click or tap Change Subscription.
The Subscription Plan page displays.
5. To change to a Premier or Elite plan, click or tap SELECT.
6. Follow the onscreen instructions to change your subscription.
After your payment is processed, your service level information is updated on
the Subscription page.
48
7. Arlo Connect
Arlo Connect is a simple way to integrate Arlo devices into other smart home
platforms using standard and secure cloud integration.
Use Arlo With IFTTT
You can use the Arlo app with IFTTT (If This Then That), a free cloud-based service
that connects smart home devices and applications.
To add Arlo to your IFTTT app, visit ifttt.com/arlo.
To learn more about Arlo and IFTTT, visit arlo.com/community.
Use Arlo Cameras With SmartThings
You can integrate your Arlo cameras into the SmartThings app, so all your
smart devices work together. For example, if your Arlo camera detects motion,
SmartThings can tell your Aeon Labs Siren to trigger your alarm. For more
information, see Chapter 8. Use SmartThings With Arlo Cameras on page 49
49
8. Use SmartThings With Arlo Cameras
With Samsung SmartThings, you can integrate your Arlo cameras into the SmartThings
app, so all your smart devices can work together. For example, if your Arlo camera
detects motion, SmartThings tells your Aeon Labs Siren to trigger your alarm.
After you integrate your Arlo Wire-Free Cameras into the SmartThings app, you must
use the SmartThings app to configure your modes and rules. If you try to edit your
modes and rules in the Arlo app, you will disarm the SmartThings mode. You can
continue to use the Arlo app to view the library.
Note: Aer syncing your Arlo cameras with the SmartThings app, a SmartThings mode
displays in your Arlo app. Your Arlo system must remain in the SmartThings mode for your
system to work correctly with the SmartThings app. All mode configuration must be done
in the SmartThings app. If you choose to no longer use the SmartThings app, delete the
SmartThings mode in your Arlo app, and delete the Arlo cameras from the things menu in
the SmartThings mobile app.
Prepare Arlo to Work With SmartThings
Use Arlo Camera Names That Are Easy to Recognize
Before integrating your cameras with the SmartThings app, make sure that the names
of your cameras are easy to understand. If you choose not to rename your cameras,
the camera’s serial number becomes the camera’s name in the SmartThings app.
For information about how to change the camera names, see Name Your Cameras on
page 25.
Arlo camera feed
integrated into the
SmartThings app
Use SmartThings With Arlo Cameras
50
Disarm Your Cameras
When you integrate your Arlo Wire-Free cameras with SmartThings, a new SmartThings
mode is created in the Arlo app. Because SmartThings manages your Arlo cameras, they
must be in Disarmed mode before you can begin the integration setup. You cannot use
Schedule mode or Geofencing mode at the same time as SmartThings mode. You must
also disable any IFTTT recipes that change the Arlo system mode.
¾ To disarm your cameras:
1. Tap the Arlo icon
on your mobile device.
If you are using a computer, enter arlo.netgear.com in the address bar of a
browser.
The Cameras page displays.
2. Click or tap Mode.
A list of cameras displays.
3. Click or tap the camera.
The Mode page displays.
4. Tap Disarmed.
5. Exit the Arlo app.
Integrate Your Arlo Cameras With the SmartThings
App
To integrate your Arlo cameras into the SmartThings app:
1. Make sure that your cameras are disarmed in the Arlo app.
See Disarm Your Cameras on page 50.
2. Launch the SmartThings mobile app.
3. If you do not own a SmartThings account, visit https://support.smartthings.com/
hc/en-us/articles/205380634-Setting-up-an-account-the-Hub-and-Things to
create an account.
4. Log in to your SmartThings app.
5. Tap Marketplace > Things > Safety and Security.
Use SmartThings With Arlo Cameras
51
6. Tap Cameras > Netgear Arlo.
7. Tap Arlo (connect).
8. Tap Connect to Arlo.
9. Enter your Arlo login credentials
10. On the bottom of the page, accept the Privacy Policy.
11. Tap Done at the upper-right corner.
12. Tap Connect to Arlo Cameras and select the cameras that you want to sync
with the SmartThings app.
13. Tap Done > Next > Done.
14. Tap My Home > Things.
15. To change your camera’s settings, tap the settings icon.
Note: Repeat this step for each camera that you synced with your SmartThings app.
Your Arlo Wire-Free Cameras are in the SmartThings
mode in your Arlo app.
For more information about integrating your Arlo cameras into the SmartThings app,
visit
Use SmartThings With Arlo Cameras
52
https://support.smartthings.com/hc/en-us/articles/209529506-Netgear-Arlo-Wire-
Free-Camera.
Adjust the Motion Sensitivity Level
When you integrate Arlo into the SmartThings app, the motion sensitivity for each
camera is set to a default of 80. If your camera works more eectively at a dierent
setting, you can use the Arlo app to change it.
¾ To adjust the motion sensitivity level:
1. Tap the Arlo icon
on your mobile device.
If you are using a computer, enter arlo.netgear.com in the address bar of a
browser.
The Cameras page displays.
2. Click or tap Mode.
A list of cameras displays.
3. Click or tap the camera.
The Mode page displays.
4. If you are not sure what motion sensitivity level you have been using, click or
tap Edit
next to Armed mode.
The Edit Rule page displays.
5. Click or tap Edit
next to the rule that you want to edit.
6. Under If the following, click or tap Edit
next to Motion is detected.
The Motion detection settings page displays.
7. Note the motion sensitivity setting, but do not select Armed mode..
8. Return to the Mode page.
9. Click or tap Edit
next to SmartThings mode.
The Edit Rule page displays.
10. Click or tap Edit
next to the rule that you want to edit.
11. Under If the following, click or tap Edit
next to Motion is detected.
53
The Motion detection settings page displays.
12. Set the motion sensitivity level to match the setting that you viewed in Step 7.
Adjust Push Notifications
When you integrate Arlo with SmartThings, the Arlo app sends push notifications to
the SmartThings app. Then the SmartThings app sends you notifications about Arlo
and your other smart things. If you still receive push notifications from Arlo, on your
smartphone, use your smartphone settings to turn o the Arlo notifications. Email
notifications are not needed.
54
9. FAQs and Troubleshooting
Battery FAQs
What do the battery bars indicate?
The battery bars indicate battery capacity:
• 3 bars. 61–100%
• 2 bars. 17–60%
• 1 bar. 1–16%
• 0 bars. 0%
What do I need to know about using Arlo cameras in cold weather?
Cold temperatures can aect any battery’s capacity, due to the chemistry
of batteries. This means that if you install your Arlo camera outside in cold
temperatures, you might notice a shorter battery duration for the camera, or a
faster than expected drop in the displayed battery capacity.
Why does one Arlo camera battery drain faster than another Arlo camera
battery?
Your Arlo camera is flexible and you can use it in a wide range of environments.
Your environment might include elements that aect battery life. Some of the
places that you might place your Arlo camera use more battery power than others.
Note the following examples:
Arlo cameras work well in the dark. They use infrared sensors to monitor motion in
the dark. These use more battery power than cameras monitoring motion in a well-
lit room.
Arlo cameras work well when they are as far away as 300 feet from the base
station. Cameras positioned farther away from the base station use more battery
power than cameras positioned close to the base station.
Arlo cameras let you choose the quality level of the videos that they record.
Cameras set to high-quality video recording use more battery power than cameras
set to low-quality video recording.
Will my WiFi environment aect my Arlo camera battery?
Yes. If you are in a noisy WiFi environment, your Arlo camera battery might drain
faster. Use a WiFi analyzer to test the WiFi noise in your environment.
55
FAQs and Troubleshooting
What is the battery life for NETGEAR Arlo Wire-Free Cameras?
The NETGEAR Arlo Wire-Free Camera battery life is four to six months with normal
usage and can be extended for optimal usage if you use key settings and follow
certain tips. They oer the best battery life when set up to record when they
detect motion.
How can I extend the NETGEAR Arlo Wire-Free Camera’s battery life?
To extend your NETGEAR Arlo Wire-Free Camera’s battery life, follow these tips:
• Be sure that you are running the latest version of firmware on your Arlo base
station. For more information about updating your firmware, visit What do I
need to know about Arlo camera firmware updates?
• Check your NETGEAR Arlo Wire-Free Camera’s power management settings.
To extend your battery life, select the Best Battery Life setting. This setting
trades video quality for improved battery life. For best video quality, select
the Best Video setting. This setting reduces battery life but provides the
highest quality images. To balance the battery life and video quality, select the
Optimized setting. To access your power management settings, log in to your
Arlo account, select Settings > Camera Settings, and select a camera.
• Normal usage is defined as four minutes of viewing or recording per day with
the Arlo Wire-Free Camera in the Optimized setting.
• Depending on your specific usage, you might see dierent results. Also note
that a NETGEAR Arlo Wire-Free Camera’s distance from the base station can
aect its battery life.
Manage Bandwidth for Streaming
The bandwidth used by cameras depends on the camera settings as follows:
• Best Video. 700–750 kilobits per second (kbps)
• Optimized. 450–550 kbps
• Best Battery Life. 300 kbps
For information about setting the resolution for your camera, see Video Settings
on page 31.
Reduce the Number of Notifications
Arlo only sends notifications according to the rules in the mode that is currently
active. To reduce unwanted notifications, you might need to adjust the position of
one or more cameras, reduce motion or audio sensitivity, change your notification
settings, or create a custom mode.
56
FAQs and Troubleshooting
¾ To reduce the number of unwanted notifications that you receive:
1. Position your camera so that it does not pick up the motion that is triggering
the camera to notify you.
For example, if Arlo is notifying you about cars passing in the street, aim your
camera so that the street is outside the camera’s field of view. For more
information about camera positioning, see Position Your Cameras on page 13. .
2. If you are unable to position your camera so that the field of view only includes
motion that you care about, reduce your camera’s motion sensitivity instead.
You must reduce your camera’s motion sensitivity in the rules for each mode in
which you receive unwanted notifications. For more information about finding
the right motion sensitivity setting, see Change Motion Sensitivity on page 37
3. If you are receiving unwanted sound-triggered notifications, reduce the audio
sensitivity settings on the camera or cameras that are triggering too often.
You can also edit your modes and rules to record based only on motion if all of
the sound-based notifications are unwanted.
4. If you like the amount of videos that Arlo is recording, but you want to receive
fewer notifications, either edit the notification settings in your modes and
rules or create a dierent custom mode for when you want recordings without
notifications.
For example, you can create a mode that records but does not send
notifications so that you can watch pet videos in your Arlo library without
getting notified every time your pet moves or makes noise.
Can’t See Video Streams in a Browser
¾ To troubleshoot problems with the video stream:
1. If you can’t see your video streams from a web browser, but you can see them
on your mobile device, make sure that your browser isn’t blocking the plug-in
and that you are using the latest version of Adobe Flash.
For help with Adobe Flash Player, see For help with Adobe Flash Player, see
https://helpx.adobe.com/flash-player.html.
2. Make sure that ports 443 and 80 are open on your router.
Arlo uses these ports for streaming. Some antivirus applications, particularly
those with firewalls, block these ports, so temporarily disabling your antivirus
or moving Arlo to the firewall’s DMZ might help. For more information about
57
opening ports, see your router’s documentation. For more information about
your antivirus, see your antivirus documentation.
3. Minimize the number of networks, WiFi devices, and transmitted frequencies
near your base station and cameras.
Place your cameras at least 10 feet (3 meters) from the base station, and allow
at least 6½ feet (2 meters) between cameras. Avoid placing your base station
or cameras near cordless phones, microwaves, or WiFi-enabled devices. Follow
these guidelines to prevent signal interference between your among your Arlo
devices and other WiFi devices.
4. Make sure that your Wire-Free camera is no farther than 300 feet (90 meters)
from the base station.
The 300-foot line-of-sight range is reduced by each metal object, thick wall,
or other obstruction between a camera and the base station. For best results,
make sure that your cameras have three or four bars of signal strength in
the area where you intend to install them. The cameras can work when signal
strength is at one or two bars, but they might go out of range intermittently
due to fluctuations in the environment, and the batteries deplete faster when
cameras are trying to reconnect.
5. Change or recharge the batteries on any cameras that are operating on
battery power to ensure that the battery level is no less than two bars.
A low battery can cause the camera to stream intermittently.
Not Receiving Push Notifications
You must be logged in to the Arlo app to receive Arlo alerts on your smartphone or
mobile device. Arlo registers your device for push notification when you log in. If
you used the logout option instead of simply exiting the app, you must log back in
to the app. You receive Arlo alerts even if your device is sleeping.
Make sure that other applications on your mobile device, such as Shutapp or Doze,
are not suppressing push notifications. Make sure that your mobile device is not in
Do Not Disturb mode.
If you followed procedures in the following sections and are still not getting Arlo
alerts, contact NETGEAR support.
58
Check the Rules Settings for Armed Modes
Check the rules in your modes. Make sure that Push Notification is enabled in the
Armed mode or in a custom mode if you created one.
¾ To check push notification for the Armed mode setting:
1. Tap the Arlo icon
on your mobile device.
If you are using a computer, enter arlo.netgear.com in the address bar of a
browser.
The Cameras page displays.
2. Tap or click the Mode button.
A list of cameras displays.
3. Select the camera.
A list of modes displays.
4. Tap or click the Edit icon
next to Armed.
The Edit Rule page displays.
5. Under Alert, make sure that the Push Notification check box is selected.
6. If you made changes, click or tap Save.
Your settings are saved.
Check the Arlo App Settings on an iOS Device
Make sure that you allow the Arlo app to receive push notifications. The Arlo app
push notifications can be disabled on iOS and Android devices.
¾ To allow Arlo push notifications on iOS devices:
1. Tap the Settings icon for your iOS device.
2. Tap Notifications > Arlo.
The Arlo notification settings display.
3. Make sure that Allow Notification is selected.
4. If you made changes, tap Save.
Your settings are saved.
59
Check the Arlo App Settings on an Android Device
¾ To allow Arlo push notifications on Android devices:
1. Tap the Settings icon for your Android device.
2. Tap Application Manager > Arlo.
The Arlo notification settings display.
3. Make sure that the Show Notifications setting is enabled.
4. If you made changes, tap Save.
Your settings are saved.
If You Said No to Push Notifications at Installation
When you install the Arlo app for the first time, to receive alerts, you must
select Allow when asked if you want Arlo to send you push notifications. For
iOS apps, after you respond to this alert, it is not presented again unless the
device is restored or the app is uninstalled for at least a day.
If you said no on an iOS device, uninstall the app, wait for a day, and then
reinstall it, and allow notifications. If you do not want to wait a day before you
reinstall the app, you can use the system clock on your device to simulate a day.
Set the system clock forward a day or more, turn your device o, and then turn
the device back on. After you reinstall the app, return the system clock to the
correct setting.
Verify That the Arlo Base Station Is Online
To determine whether your base station is online, check the Internet LED on the
front of the base station:
• If the Internet LED is solid green, the base station is connected to the Internet.
• If the Internet LED is amber, the base station is not connected to the Internet.
If you are not at the same location as your Arlo base station, log in to your Arlo
account: and check the following:
• If you can review the video feed from each of your Arlo Wire-Free Cameras, your
base station is connected to the Internet.
• If you see an error message (such as “Base Station Oine” or something similar)
instead of video feed, your base station is not connected to the Internet.
60
FAQs and Troubleshooting
Base Station Is Oine
If you are not sure whether the base station is oine, see Verify That the Arlo
Base Station Is Online on page 59.
¾ To troubleshoot the base station Internet connection:
1. Check the Ethernet cable.
Make sure that it’s securely connected to the back of your base station and
to your router. Also make sure that you’re using the Ethernet cable that came
with your system.
2. Check the power adapter.
Make sure that the power adapter is securely connected to the back of your
base station and securely plugged into an outlet.
3. Try to connect to the Internet from another device that is connected directly
to your router.
Be sure to try an Ethernet-connected device, not a device that is connected
using WiFi (you can turn WiFi o on the device to ensure that the device
is connecting via the Ethernet cable). Make sure that you can browse the
Internet from this device, by doing the following:
• If you cannot browse the Internet from this device, you must restore your
router’s connection to the Internet.
• If you can browse the Internet from this device, continue troubleshooting.
4. Power cycle your base station.
Unplug the power adapter from the outlet, wait one minute, and reconnect
the power adapter to the outlet. The base station takes one to two minutes
to start. When the Power LED and Internet LED light solid green, your base
station is connected to the Internet. If the Internet LED is amber, continue
troubleshooting.
5. Check your router’s DHCP settings and client list.
Ensure that DHCP is enabled and that router’s DCHP client list supplied an IP
address to the base station. (If it did, the base station appears in the client list.)
For more information, see your router documentation.
6. If you were previously able to connect your base station to the Internet
but now cannot connect, check the router’s security settings and firmware
61
FAQs and Troubleshooting
to ensure that no changes were made since the last time it successfully
connected.
You might want to temporarily lower the security settings on the router
or temporarily place the base station in the DMZ to rule out any firewall
restrictions. If you make these changes, power cycle your base station as
described in Step 4.
7. Check to make sure that ports 443 and 80 are open on your router.
Note: If you do not manage your Internet environment, contact your IT
department for assistance with any firewall or router configurations. The Arlo
base station cannot connect through most proxy servers. Check with your
IT team and Internet service provider (ISP) about ways to bypass any proxy
servers. Ask your IT team to ensure that ports 443 and 80 are open.
8. Perform a factory reset on your base station.
For more information, see Reset the Arlo Base Station to Factory Settings on
page 61.
If you are still unable to get your base station to connect, visit support.arlo.com
and submit a support case describing the steps you took and provide the following
information:
• Base station serial number
• User name (email address used to register Arlo account)
• Internet service provider (ISP) name
• Internet connection type (DSL, cable, and so on) and speed (Arlo requires at
least 1 Mbps upstream)
• Internet router model
• List of other devices connected directly to your router
• The last time and place that your base station successfully connected to the
Internet
Reset the Arlo Base Station to Factory Settings
Performing a factory reset returns your base station values to the default
settings. It also removes the serial number from your Arlo account.
¾ To perform a factory reset on your base station:
1. Use a pen or a straightened paper clip to press and hold the Reset button on
62
the back of the base station for about 10 seconds.
When the base station reset completes, the LEDs on the front of the base
station blink amber. When the LEDs stop blinking amber, your base station
reboots. The base station is removed from your Arlo account.
2. When the Power and Internet LEDs both light solid green, tap the Arlo icon on
your mobile device and log in to your Arlo account.
If you are using a computer, enter netgear.com in the address bar of a browser.
3. Click or tap New System Setup.
4. Follow the setup instructions.
If your wire-free cameras were synced to the base station, you might need to sync
the cameras to the base station again. For more information, see Use the Arlo App
to Set Up an Account on page 8.
63
10. Battery Warnings and Safety
Counterfeit and Inferior-Quality Battery Warning
Do not use counterfeit and/or inferior-quality lithium batteries. Such batteries can
develop internal shorts and may pose a fire or burn hazard.
Avoid purchasing batteries from online auction and other marketplace websites, as
these are known sources of counterfeit and/or inferior-quality batteries.
The use of counterfeit and/or inferior-quality batteries could greatly reduce runtime
and output performance, damage your Arlo Wire-Free cameras, and constitute a
safety hazard.
Counterfeit and/or inferior-quality batteries that cause damage to your Arlo Wire-
Free camera may void the warranty.
Counterfeit and inferior-quality batteries lack built-in fault and heat protection,
which superior quality batteries contain for added safety.
For these reasons, NETGEAR recommends that you use the batteries supplied by
NETGEAR with your Arlo Wire-Free cameras, or high-quality batteries from other,
established, well-known manufacturers such as Panasonic
®
, Energizer
®
, or Duracell
®
.
Arlo performance claims are based on the use of batteries that initially ship
with Arlo Wire-Free cameras.
Rechargeable Battery Warning
Arlo Wire-Free cameras have been designed for use with primary, non-rechargeable
batteries. For the best possible Arlo experience, WE STRONGLY RECOMMEND
using the non-rechargeable batteries supplied with your Arlo Wire-Free cameras,
or non-rechargeable high-quality batteries from other, established, well-known
manufacturers such as Panasonic
®
, Energizer
®
, or Duracell
®
.
Because many rechargeable batteries on the market are counterfeits or of inferior
quality, WE STRONGLY DISCOURAGE the use of any rechargeable batteries with
your Arlo Wire-Free cameras, as they may pose a fire or burn hazard. They may also
damage your camera.
64
Battery Warnings and Safety
TO THE EXTENT PERMISSIBLE BY APPLICABLE LAW, NETGEAR DISCLAIMS ALL
LIABILITY WHATSOEVER RELATED TO THE USAGE OF RECHARGEABLE BATTERIES
IN ARLO WIRE-FREE CAMERAS, INCLUDING WITHOUT LIMITATION, FIRE, DAMAGE
TO PROPERTY, BODILY INJURY, AND/OR DEATH. A RECHARGEABLE BATTERY THAT
CAUSES DAMAGE TO THE ARLO WIRE-FREE CAMERA MAY RENDER THE NETGEAR
WARRANTY NULL AND VOID. YOU ASSUME ANY AND ALL RISKS ASSOCIATED
WITH THE USAGE OF RECHARGEABLE BATTERIES IN ARLO WIRE-FREE CAMERAS,
INCLUDING WITHOUT LIMITATION, FIRE, DAMAGE TO PROPERTY, BODILY INJURY,
AND/OR DEATH.
Safe Battery Handling and Usage
Batteries can EXPLODE, CATCH FIRE, and/or CAUSE BURNS if disassembled, punctured,
cut, crushed, short-circuited, incinerated, recharged (disposable cells), or exposed to
water, fire, or high temperatures. To ensure optimal safety and performance:
• Use only batteries that contain built-in fault and heat protection.
• DO NOT use counterfeit or inferior-quality batteries in Arlo Wire-Free cameras.
Use only the batteries supplied by NETGEAR, or high-quality batteries from,
established, well-known manufacturers, such as Panasonic
®
, Energizer
®
, or
Duracell
®
.
• DO NOT use rechargeable batteries.
• DO NOT place loose batteries in a pocket, purse, or other receptacle containing
metal objects.
• DO NOT store batteries with hazardous or combustible material; store in a cool,
dry, ventilated area.
• While your Arlo Wire-Free camera is weatherproof and safe to use outside, DO
NOT allow the batteries or battery compartment to get wet prior to or during
installation.
• ALWAYS keep batteries away from children.
• REPLACE ALL batteries at the same time with batteries of the same type
purchased at the same time from the same manufacturer and DO NOT load
batteries backwards. MAKE SURE the battery compartment is empty and free of
any loose debris before inserting batteries. Follow the directions in the quick start
guide and/or written on the Arlo Wire-Free camera.
• Follow local guidelines to dispose of used batteries.
To the extent permissible by applicable law, failure to follow these warnings
and/or directions could result in damage to your Arlo Wire-Free cameras that
will not be covered by NETGEAR’s warranty.
