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User Manual
- User Manual - (English)
- Product spec sheet - (English)
- EU Datasheet - (English)
- EU Energy Label - (English)
- Further installation information - (English)
- Installation and connection
- Familiarising yourself with your appliance
- Display
- Buttons
- Basic operation
- Cleaning and servicing
- Troubleshooting
Table of contents
USER MANUAL Washing machine
Installation and connection
Contents of package
After unpacking all parts, check for any damage in transit and completeness of the delivery.
- Washing machine
- Accompanying documents
- Water inlet hose
- Cover caps
Aligning the appliance
In order to reduce noise and vibration and to prevent the appliance from moving, align the appliance correctly.
Note: Please read the information in the Safety → Page 4 and Preventing material damage → Page 10 sections to ensure that you use the appliance safely
1. Loosen the lock nuts using a WAF 17 wrench by turning it in a clockwise direction.
2. To align the appliance, turn the appliance feet. Check that the appliance is level using a spirit level.
All appliance feet must stand firmly on the ground.
3. Screw the lock nuts tightly against the housing using a WAF 17 wrench.
In doing so, hold the foot tight and do not adjust its height.
Connecting the appliance to the electricity supply
Note: Please read the information in the Safety → Page 4 and Preventing material damage → Page 10 sections to ensure that you use the appliance safely.
1. Insert the mains plug of the appliance's power cable in a socket nearby.
The connection details of the appliance can be found under Technical data → Page 56.
2. Check the mains plug is inserted properly.
Familiarising yourself with your appliance
Appliance
You can find an overview of the parts of your appliance here.
On certain models, specific details such as the colour and shape may differ from those pictured
Detergent drawer
Controls
You can use the control panel to configure all functions of your appliance and to obtain information about the operating status.
Display
The display shows the current settings, options or relevant information.
Buttons
Buttons The selection of programme settings depends on the programme that is set. You can see the selection options for each programme in the overview for → "Programmes", Page 23.
Basic operation
Switching on the appliance
- Turn the programme selector to a programme.
Setting a programme
1. Set the programme selector to the required programme. → "Programmes", Page 23
2. If necessary, adjust the programme settings → Page 32.
Loading laundry
1. Open the door.
Make sure that the drum is empty.
2. Load the laundry unfolded into the drum.
3. Close the door. Ensure that there is no laundry trapped in the door.
Using a measuring aid for liquid detergent
If you order the measuring aid as an accessory, you must use the measuring aid.
1. Press down on the insert and remove the detergent drawer.
2. Insert the measuring aid.
3. Insert the detergent drawer.
Adding detergent and care product
Notes
- Please read the information in the Safety and Preventing material damage sections to ensure that you use the appliance safely.
- Do not use the measuring aid for liquid detergent for gel detergents, washing powder, or if Prewash or "Ready in" time are activated.
Requirement: Find out the optimum dosage for detergent and care product.
1. Pull out the detergent drawer.
2. Pour in detergent. → "Detergent drawer"
3. If required, add the care product.
4. Push in the detergent drawer.
Starting the programme
Note: If you want to change the time until the programme ends, set the "Ready in" time first.
- Press Start / Reload.
- The drum rotates and load detection takes place. This can take up to 2 minutes, after which water enters the drum.
- The display shows either the programme duration or the "Ready in" time.
- After the programme has ended, the display shows: "End".
Adjusting the "Ready in" time before the programme starts
You can readjust the selected "Ready in" time before the programme starts.
- Press Start / Reload.
- Press Finish in repeatedly until the display indicates the desired "Ready in" time.
- Press Start / Reload.
Soaking laundry
Note: No additional detergent is required. The washing solution is then used for washing.
- Start the programme.
- To pause the programme, after approx. 10 minutes, press Start / Reload.
- To resume the programme, after the desired soaking time, press Start / Reload.
Cleaning and servicing
To keep your appliance working efficiently for a long time, it is important to clean and maintain it carefully
Tips on appliance care
| Wipe down the housing and the control panel with nothing but water and a damp cloth. | This ensures the parts of the appliance will remain clean and hygienic. |
| Remove all detergent residue, spray residue or other residues immediately. | Fresh deposits are easier to remove without leaving any residue. |
| Keep the appliance door and detergent drawer open after use. | This allows the residual water to dry, reducing odours in the appliance. |
Cleaning the drum
CAUTION Risk of injury!
Permanently washing at low temperatures and a lack of ventilation for the appliance may damage the drum and cause injury.
▶ Regularly run a programme for cleaning the drum or wash at temperatures of at least 60 °C.
▶ Leave the appliance to dry after every operation with the door open, and leave the detergent drawer to dry.
▶ Run the Cottons 90° programme without laundry. Add washing powder.
Cleaning the detergent drawer
1. Pull out the detergent drawer.
2. Press down on the insert and
3. Press out the insert upwards from below.
4. Clean the detergent drawer and insert with water and a brush, and then dry them.
5. Fit the insert and lock it into place.
6. Cleaning the opening for the detergent drawer.
7. Push in the detergent drawer.
Descaling
ATTENTION! The use of unsuitable descaling agents, e.g. for coffee machines, may damage the appliance.
▶ For this appliance, only use descaling agents that are available from the manufacturer's website or our after-sales service.
Cleaning the drain pump
Clean the drain pump in the event of faults, e.g. blockages or rattling noises
Emptying the drain pump
Note: Please read the information in the Safety → Page 4 and Preventing material damage → Page 10 sections to ensure that you use the appliance safely.
1. Turn off the water tap.
2. Switch off the appliance.
3. Disconnect the appliance's mains plug from the power supply.
4. Open the maintenance flap
5. Remove the maintenance flap.
6. Slide a sufficiently large receptacle under the opening
7. Take the drain hose out of the holder.
8. CAUTION - Risk of scalding! When you wash at high temperatures, the detergent solution gets hot.
▶ Do not touch the hot detergent solution.
To allow the detergent solution to flow out into the container, remove the sealing cap.
9. Firmly press on the sealing cap.
10.Insert the drain hose into the holder.
Cleaning the drain pump
Note: Please read the information in the Safety → Page 4 and Preventing material damage → Page 10 sections to ensure that you use the appliance safely.
Requirement: The drain pump is empty. → Page 39
1. Since water may remain in the drain pump, remove the pump cap carefully.
2. Clean the interior, the thread on the pump cap and the pump housing.
3. Make sure that the impeller in the drain pump can be rotated.
4. Insert the pump cap and screw it on as far as it will go.
The handle on the pump cap must be in a vertical position.
5. Insert the maintenance flap and lock it into place.
6. Close the maintenance flap.
Cleaning the water outlet hose at the siphon
1. Switch off the appliance.
2. Disconnect the appliance's mains plug from the power supply.
3. Loosen the hose clamp and carefully remove the water outlet hose.
Residual water may leak out.
4. Clean the water outlet hose and siphon connecting piece.
5. Reattach the water outlet hose and secure the connection point using the hose clamp.
Clean the water inlet filters.
Emptying the water inlet hose
- Turn off the tap.
- Set a programme, except for Rinse, Spin or Drain.
- Start the programme and leave it to run for approx. 40 seconds.
- Switch off the appliance.
- Disconnect the appliance's mains plug from the power supply.
Cleaning the filter on the tap
Note: Please read the information in the Safety → Page 4 and Preventing material damage → Page 10 sections to ensure that you use the appliance safely.
Requirement: The water inlet hose is empty.
1. Remove the water inlet hose from the tap.
2. Clean the filter with a small brush.
3. Connect the water inlet hose and check for leaks.
Cleaning the filter on the appliance
Note: Please read the information in the Safety → Page 4 and Preventing material damage → Page 10 sections to ensure that you use the appliance safely.
Requirement: The water inlet hose is empty. → "Emptying the water inlet hose", Page 41
1. Disconnect the hose from the rear of the appliance.
2. Use pliers to remove the filter.
3. Clean the filter with a small brush.
4. Reinsert the filter.
5. Connect the hose and check for leaks.
Troubleshooting
You can rectify minor faults on your appliance yourself. Read the troubleshooting information before contacting after-sales service. This will avoid unnecessary costs.
| Fault | Cause and troubleshooting |
|---|---|
| The display goes out and Start / Reload flashes. | Energy-saving mode is active
|
| "E:36 / -10" | Drain pipe or water outlet hose is blocked.
|
Drain pipe or water drain hose is caught or jammed.
| |
Drain pump is blocked.
| |
The water outlet hose is connected too high.
| |
Detergent dosage is too high.
| |
Unapproved extension installed on the water drain hose.
| |
| "E:36 / -25 / -26" | Drain pump is blocked.
|
 | The water pressure is low. No remedial action possible. |
The filters in the water inflow are blocked.
| |
The tap is turned off.
| |
The water inlet hose is kinked or jammed.
| |
 lights up. | The temperature is too high.
|
Water level is too high.
| |
Laundry is caught in the door.
| |
| flashes | Door is not closed.
|
| All other error codes. | Malfunction
|
| The appliance is not working. | The mains plug of the power cord is not plugged in.
|
The circuit breaker is faulty.
| |
There has been a power cut.
| |
| The programme does not start. | You have not pressed Start / Reload.
|
Door is not closed.
| |
Childproof lock is activated.
| |
Finish in is activated.
| |
Laundry is caught in the door.
| |
| The door cannot be opened. | – –– is activated.
|
The temperature is too high.
| |
Water level is too high.
| |
Power failure.
| |
| The water is not draining. | Drain pipe or water outlet hose is blocked.
|
Drain pipe or water drain hose is caught or jammed.
| |
Drain pump is blocked.
| |
– –– is activated.
| |
The water outlet hose is connected too high.
| |
Detergent dosage is too high.
| |
Unapproved extension installed on the water drain hose.
| |
| Water is not flowing in. Detergent is not being dispensed. | You have not pressed Start / Reload.
|
The filters in the water inflow are blocked.
| |
The tap is turned off.
| |
The water inlet hose is kinked or jammed.
| |
| The spin cycle runs several times. | The unbalanced load detection system eliminates an imbalance by repeatedly redistributing the laundry.
Note: When loading, where possible, place large and small items of laundry together in the drum. Different sized items of laundry distribute themselves better during the spin cycle. |
| The programme duration changes during the wash cycle. | The programme operation is optimised electronically. This may change the programme duration.
|
The unbalanced load detection system eliminates an imbalance by repeatedly redistributing the laundry.
Note: When loading, where possible, place large and small items of laundry together in the drum. Different sized items of laundry distribute themselves better during the spin cycle. | |
Foam detection system switches on a rinse cycle if foam build-up is too high.
| |
| No water is visible in the drum. | Water is below the visible area.
|
| Drum jerks after the programme starts. | This is caused by an internal motor test.
|
Residual water is present in the compartment  . | Insert in compartment
|
| Vibrations and movement of the appliance whilst spinning. | Appliance is not correctly aligned.
|
The appliance feet are not fixed.
| |
Transit bolts have not been removed.
| |
| Drum does not turn, water does not flow in. | Load detection is active.
Note: The load detection can take up to two minutes. |
| Heavy foam build-up | Detergent dosage is too high.
|
| High spin speed not reached. | A low spin speed is selected.
|
Unbalance load detection system is using a reduced spin speed to eliminate an unbalance.
Note: Where possible, mix large and small items in the drum. Different sized items of laundry distribute themselves better during the spin cycle.
| |
| The spin programme does not start. | Drain pipe or water outlet hose is blocked.
|
Drain pipe or water drain hose is caught or jammed.
| |
The unbalanced load detection system has interrupted the spin cycle because the laundry is unevenly distributed.
Note: Where possible, mix large and small items in the drum. Different sized items of laundry distribute themselves better during the spin cycle.
| |
| Rushing, hissing noise. | Water is flushed under pressure into the detergent drawer.
|
| Loud noises during the spin cycle. | Appliance is not correctly aligned.
|
The appliance feet are not fixed.
| |
Transit bolts have not been removed.
| |
| Banging noises, rattling in the drain pump. | Foreign bodies have got into the drain pump.
|
| Slurping, rhythmical suction noise. | The drain pump is active, the detergent solution is pumped out.
|
| Creasing. | The spin speed is too high.
|
The load is too large.
| |
The wrong programme is selected for the type of fabric.
| |
| Detergent or fabric softener drips off the seal and collects on the door or in the seal fold. | Too much detergent/fabric softener in the detergent drawer.
|
| The spin result is not satisfactory. The laundry is too wet/too damp. | A low spin speed is selected.
|
Drain pipe or water outlet hose is blocked.
| |
Drain pipe or water drain hose is caught or jammed.
| |
The unbalanced load detection system has interrupted the spin cycle because the laundry is unevenly distributed.
Note: Where possible, mix large and small items in the drum. Different sized items of laundry distribute themselves better during the spin cycle.
| |
Unbalance load detection system is using a reduced spin speed to eliminate an unbalance.
Note: Where possible, mix large and small items in the drum. Different sized items of laundry distribute themselves better during the spin cycle.
| |
| Detergent residue on the damp washing. | Detergents may contain water-insoluble substances that deposit on the laundry.
|
| Detergent residue on the dry laundry. | Detergents may contain water-insoluble substances that deposit on the laundry.
|
| Water is leaking out at the water inlet hose. | Water inlet hose is not correctly/securely connected.
|
| Water is leaking out at the water outlet hose. | The water outlet hose is damaged.
|
Water outlet hose is not connected correctly.
| |
| Odours have formed in the appliance. | Humidity and detergent residue may promote the formation of bacteria.
|
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