Loading ...
Loading ...
Loading ...
38 - ENGLISH
TROUBLESHOOTING
Symptom
Solution
No sound
• Power on the headphones and charge the battery.
• Check the state of the status indicators (see page 24).
• Increase the volume on your headphones, your mobile device
and music source.
• Slide the Power/Bluetooth switch to the right and release to
hear the connected device. Make sure you are using the correct
device.
• Move your mobile device closer to the headphones and away
from any interference or obstructions.
• Use a dierent music source.
• Connect another mobile device (see page 31).
• If two mobile devices are connected, pause your other
device first.
• If two mobile devices are connected, move the devices within
range of the headphones (30 ft. or 9 m).
Poor sound quality
• Use a dierent music source.
• Connect another mobile device (see page 31).
• Disconnect the second device.
• Move your mobile device closer to the headphones and away
from any interference or obstructions.
No sound from a device
connected by the back-up
audio cable
• Secure the ends of the back-up audio cable.
• Increase the volume on your headphones, your mobile device
and music source.
• Connect another device (see page 31).
Poor sound quality from
a device connected by
audio cable
• Secure the ends of the back-up audio cable.
• Connect another device (see page 31).
Battery won’t charge
• Secure the ends of the USB charging cable.
• Try another charging source.
• If your headphones have been exposed to high or low
temperatures, let the headphones return to room temperature
and try charging again.
Amazon Alexa is not
responding
• If you haven’t already, set the Action button to Amazon Alexa
(see page 17).
• Connect your mobile device to Wi-Fi®.
• Make sure you are in a country where Amazon Alexa is available.
• Make sure you are using the most up-to-date version of the
Amazon Alexa app.
• For additional support, visit: global.Bose.com/Support/QC35ii
Loading ...
Loading ...