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37
TROUBLESHOOTING
ActiveSmart™ models only
PROBLEM POSSIBLE CAUSES WHAT TO DO
Light not
working.
Light not functioning. For ActiveSmart™ models,
the light cannot be serviced
by the user. Contact your
Fisher&Paykel trained and
supported service technician.
Light and
display not
working
(ActiveSmart™
models).
Product in ‘Sabbath Mode’. Press and hold
down for
10seconds.
Unfamiliar
noises.
Cabinet not stable or level. Refer to section ‘ActiveSmart™
user warnings and sounds’.
Freezer is defrosting.
Condensation
inside fresh food
compartment.
Frequent or long door openings. Minimise door openings.
Door gasket leaking. Check that gasket is sitting flat
and sealing tightly.
Not unusual during periods of
high humidity.
Wipe dry.
Tray/bin does
not slide in and
out evenly.
Packaging trapped. Check to ensure no food or
packaging is trapped behind the
tray/bin.
Runners not extending fully. Holding onto sides of tray/bin,
extend the runners fully by using
a firm pull — this will reset the
runner.
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