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35
TROUBLESHOOTING
If there is a problem with your appliance, please check the following points before
contacting your local Fisher & Paykel trained and supported service technician or the
Customer Care Centre.
Product parts and accessories can be purchased through Fisher&Paykel Customer Care
Centre or online at www.fisherpaykel.com (this service is available to selected markets only).
All models
PROBLEM POSSIBLE CAUSES WHAT TO DO
Appliance does
not operate.
No electricity at power outlet. Check that the plug is correctly
connected and power switched on.
Check another appliance at the
same outlet.
Check house fuse.
Motor operates
for long periods.
Hot weather. Minimise door openings to allow
temperature to stabilise.
Frequent door openings.
Large amount of food
recentlyadded.
Temperature control set
toolow.
Refer to section ‘Temperature
control’ for your specific model.
Doors not sealing properly. Check that cabinet is level and
gasket seals are clean.
Storage
compartments
too warm.
Temperature setting not
correct.
Refer to section ‘Temperature
control’ for your specific model.
Frequent door openings. Minimise door openings to allow
temperature to stabilise.
Large amount of food
recentlyadded.
Food freezing in
the refrigerator.
Temperature setting not
correct.
Refer to section ‘Temperature
control’ for your specific model.
Food placed directly in front
of air outlets.
Move chill sensitive foods away from
the centre back of the shelves.
Unfamiliar
noises.
Cabinet not stable or level. Refer to section ‘Installation
Instructions’ for your specific model.
For ActiveSmart™ models refer to
page25.
Freezer is defrosting.
Exterior of
cabinet is warm.
This is normal.
Condensation
on outside of
refrigerator/
freezer.
Not unusual during periods of
high humidity.
Wipe dry.
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