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Before calling for service, review the checkpoints below. Any service calls regarding normal
situations (No Defect Cases) will be charged to users.
General
Temperature
Symptom
Possible causes Solution
Fridge/freezer
does not operate.
Fridge/freezer
temperature is
warm.
• Power cord is not plugged in
properly.
• Properly plug in the power cord.
• Temperature control is not set
correctly.
• Set the temperature lower.
• Refrigerator is located near a heat
source or direct sunlight.
• Keep the refrigerator away from
direct sunlight or a heat source.
• Not enough clearance between
refrigerator and sides/rear.
• Make sure there are at least 5 cm
from the rear and sides.
• Vacation mode is activated. • Deactivate vacation mode.
• The refrigerator is overloaded. Food
is blocking the refrigerator vents.
• Do not overload the refrigerator.
Do not allow food to block
ventilation.
Fridge/freezer is
over-cooling.
• Temperature control is not set
correctly.
• Set the temperature higher.
Interior wall is hot.
• Refrigerator has heat-proof piping in
the interior wall.
• To prevent condensation from
forming, the refrigerator has heat-
proof piping in the front corners.
If the ambient temperature rises,
this equipment may not work
effectively. This is not a system
failure.
troubleshooting
28_ troubleshooting
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