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8 Trouble-shooting
8.3 Other possible problems
Problem Possible cause Solution
The appliance is not
working and all the
displays are dark.
▪ The fuse or circuit breaker
for electrical installations in
the home is defective.
▸ Change the fuse.
▸ Reset the automatic circuit
breaker.
▪ The fuse or circuit breaker
keeps blowing.
▸ Call Customer Services.
▪ An interruption in the
power supply.
▸ Check the power supply.
The appliance is not
working at full power.
▪ The appliance was oper-
ated for a longer period of
time without interruption.
▸ Place the cookware on a cold
spot on the hob.
▸ Switch the appliance off and al-
low it to cool down.
The heat in the cook-
ware is not being dis-
tributed sufficiently or
evenly enough.
▪ The cookware is posi-
tioned unfavourably on the
hob.
▸ Slightly move the cookware on
the hob.
▪ The cookware is not induc-
tion-compatible or is dam-
aged.
▸ Use undamaged, induction-com-
patible cookware (see page 10).
The MemoryFunction
is not working.
▪ The time period set in the
assistance functions is too
short to change the posi-
tion of the cookware.
▸ Set a value of at least 5
seconds for the time period (see
page 24).
No cookware detec-
ted.
▪ Cookware is too small. ▸ Slightly move the cookware on
the hob.
▪ Two pans standing too
closely together.
▸ Place the pans further apart.
▸ Lift the cookware up and then
place back down on the hob.
▪ The cookware is not induc-
tion-compatible or is dam-
aged.
▸ Use undamaged, induction-com-
patible cookware (see page 10).
▪ The cookware was already
on the hob before it was
switched on.
▸ Lift the cookware up and then
place back down on the hob.
The display cannot
be operated.
▪ Magnetic fields are disturb-
ing the display.
▪ There is an object or liquid
on the display.
▸ Switch the appliance off by de-
pressing the button for 3
seconds.
▸ Switch the appliance back on by
depressing the button until
the displays appear.
29
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