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What to DoWhat it MeansConvenience Cord LED
Indicators
Check
Outlet
(Amber)
Fault
(Red)
Power
(Green)
Request vehicle
service.
The convenience cord is experiencing a
ground fault at the charge port. Cordset
retry mode exhausted. Your vehicle is
not charging. Call for service.
OffOnOn
Connect to a prop-
erly grounded AC
outlet.
Missing ground at AC outlet. Your
vehicle is not charging. The convenience
cord is in retry mode.
Two
flash
interval
On/Two
flash
interval
On
Request cordset
service. Replace
cordset.
Convenience cord internal fault. Call for
service.
OffOn/
Flashing
On
Note: If charging for your plug-in vehicle
fails, please call the Customer Relationship
Center, or click on Call for support or Live
chat at your vehicle's manufacture website.
Charge Port
The charge port is between the front
left-hand side door and front left-hand
wheel well. To open, press the center right
edge of the charge port door and then
release.
E295258
Note: Do not force the charge port door
open or closed. Forcing the door open or
closed will damage the charge port.
The charge status indicator around the
charge port indicates the charge status of
the high voltage battery in your vehicle.
Divided into five zones, the charge status
indicator displays the state of charge in 20
percent increments.
The color white is used as a courtesy light
to help with plugging in and to
acknowledge actions such as plugging in,
unplugging or pressing the charge times
button.
The color blue is used when the vehicle is
plugged in and either charging or waiting
to charge.
The color orange is used to indicate charge
faults.
Charge Times Button
Use the charge times button to either turn
off or turn on your charge times settings
for this location. Select charge settings on
the home page of your touchscreen or
under the vehicle settings menu to access
charge preferences. See SYNC™ 3 (page
434).
198
Escape (CTC) Canada/United States of America, Vehicles Built From: 17-06-2019, enUSA, Edition date: 201906, Second-Printing
High Voltage Battery - Hybrid Electric Vehicle (HEV)/Plug-In
Hybrid Electric Vehicle (PHEV)
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