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12
en Troubleshooting
Troubleshooting
In the following table you will nd solutions for problems or faults which you can easily
rectify yourself. If a fault cannot be eliminated, please contact customer service.
Problem Possible cause Remedy
No vacuum can be
generated in the
storage container.
Lid is not tted
properly / completely.
■ Check the clips. Close them correctly.
The lid gasket is not
inserted correctly.
■ Position the lid gasket properly.
Lid or sealing
elements are soiled
or damaged.
■ Check lid, vacuum seal and lid gasket for
damage.
■ Check that all parts are clean and dry, in
particular the sealing elements.
■ Clean them thoroughly and leave
to dry in the air. X “Cleaning and
maintenance” see page 11
No vacuum can be
generated in the
zipper bag
Zip lock is not
completely closed.
■ Close the zip lock tightly along the entire
length.
Zip lock or vacuum
seal is soiled or
damaged.
■ Check that sealing elements are clean.
■ Clean them thoroughly and leave
to dry in the air. X “Cleaning and
maintenance” see page 11
The zipper bag is
defective.
■ Check the zipper bag for damage.
If damaged use another zipper bag.
X “Accessories” see page 11
The vacuum in the
zipper bag is not
maintained.
Holes may be made
in zipper bags by
sharp objects in the
food to be vacuum-
sealed (e.g. bones).
■ If damage has been caused by sharp
edges on the food to be vacuum-sealed,
position them in the zipper bag so they
cannot damage the walls of the bag.
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