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36
Troubleshooting
The LED lights on the Wall Switch are not illuminated
It is possible that your switch is not getting power or that the status LEDs have been disabled.
Try this:
• Check to make sure power is owing to your Insteon Wall Switch. If your switch was just installed, make
sure the circuit breaker controlling the switch has been turned on. It is also advisable to verify the wire
connections in the junction box are secure and not showing any bare wire. If any changes were made to the
xture when installing your Insteon Wall Switch, check the wire connections there, too.
• If the switch works and the connected light can be controlled, use software or the Local Programming
Flowchart to change the behavior of the status LED. The status LED brightness can be dimmed to the
point that it appears o. The Insteon Hub and other central controller software allow setting of this device
property.
Unable to add the Wall Switch to a scene as a controller or a responder
If the device has power, something is likely interfering with the Insteon signal. Large appliances, power strips and
some electronic devices may generate powerline noise.
Try this:
• Check to see if you have connected your Wall Switch downstream of a GFCI outlet. While this wiring
scenario is unlikely, GFCI outlets often unintentionally lter out the Insteon powerline signal. If testing the
GFCI outlet disconnects power to your Wall Switch, investigate alternative wiring options.
• Large appliances like refrigerators or air conditioners may be generating powerline noise that is disrupting
the Insteon signal. If the issue only appears to happen when one of these large appliances is running, install
a noise lter at that device. If you are uncertain of the device generating the noise, disconnect the potentially
oending devices from power and test your Wall Switch again. If the issue is resolved, install noise lters at
each oending appliance.
• Some small electronics devices that include an AC/DC power supply can generate substantial electrical
noise, in some cases, enough to disrupt an entire house of Insteon devices. Search your home for speaker
docks, small stereos, etc. and disconnect them from power to perform testing. If removing these devices
from your powerline resolves the Insteon issue, install a noise lter at each oending small electronic
appliance.
• Your Wall Switch may be too far from another Insteon device to receive a signal. Try locating a Range
Extender or other Dual-Band Insteon device between the location of your Wall Switch and the next nearest
Insteon device.
The Wall Switch is slow to respond to commands from a controller
This issue most likely lies with the controller, not the Wall Switch; the controller is most likely repeating
commands not acknowledged by an Insteon device that has been removed from the network. The repeated
commands are slowing down the Insteon network, resulting in a delayed response from the Wall Switch.
Try this:
• Consider if you have removed any Insteon devices from you network that were part of the slow-to-respond
scene. If so, the links to these devices need to be removed from the controller. Use software to examine the
database of the controller or if you know the modules that were removed, manually remove their links using
the standard unlinking procedure.
• If you are unable to identify the missing devices, perform a factory reset on the controller. This will remove
all links from the controller’s database but will also require that you recongure the device’s scenes and
properties.
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