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• You may experience obvious sound quality degradation when using the headset
near a USB 3.0 enabled device. This is not a malfunction. Use an extension USB
dock instead to keep the dongle as far from the USB 3.0 port as possible.
In 2.4G wireless connection:
• Make sure the headset and 2.4G wireless dongle are paired and connected
successfully.
• The USB-A ports on some gaming console devices may be incompatible with JBL
QUANTUM800. This is not a malfunction.
In 3.5mm audio connection:
• Make sure the 3.5mm audio cable is connected securely.
In Bluetooth connection:
• The volume control on the headset does not work for the Bluetooth connected
device. This is not a malfunction.
• Keep away from sources of radio interference such as microwaves or wireless
routers.
My voice cannot be heard by my teammates
• Make sure you have chosen JBL QUANTUM800 CHAT as the default device in
the chat sound settings of your PC, Mac or gaming console device.
• Make sure the microphone is not muted.
I can’t hear myself when I’m talking
• Enable sidetone via to hear yourself clearly over game
audio. ANC/TalkThru will be disabled when sidetone is enabled.
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