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ENGLISH - 31
CARE AND MAINTENANCE
Problem What to do
Cannot play
Bluetooth
®
• On your soundbar:
- Pair a device (see page 21).
- Clear the soundbar’s pairing list (see page 22).
- Try pairing a dierent device.
• On your Bluetooth device:
- Turn o and on the Bluetooth feature.
- Remove the soundbar from the Bluetooth menu. Pair again.
- Use a dierent music source.
- Check your Bluetooth device for compatibility. Refer to your
Bluetooth device’s owner’s guide.
• Increase the volume on the soundbar, your mobile device and
music source.
• Ensure you are using the correct device.
• If more than one Bluetooth device is connected, pause your streaming
device first.
• Disconnect other Bluetooth devices when not in use.
• See “Distorted sound” or “No sound.”
Distorted sound
• Secure cable connections on the soundbar and TV (or other
connected sources).
• If the soundbar is connected to a TV output labelled VARIABLE (VAR),
reduce the TV volume.
• Use alternate setup (see page 24).
• If wall mounting the soundbar, adjust the audio (see page 32).
• Unplug the power cord for at least one minute and reconnect.
Remote control
is inconsistent or
does not work
• Check the batteries to see if they are installed properly or if they need to
be replaced (see page 32).
• Point the remote control directly at the soundbar.
• Check that the status indicator flashes when you press the remote
volume or mute button.
• Unplug the power cord for at least one minute and reconnect.
Sound is coming
from the TV
• Turn o your TV speakers (see page 15).
• Mute or decrease the volume your TV.
Status indicator
is red
System error: Call Bose Customer Service. Refer to the contact sheet in the
carton.
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