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If you have any problems or queries please call our Customer Relations team first for expert help and advice:
0345 602 1454 - UK (01) 677 4003 - Ireland or consult our website - www.tefal.co.uk
Problems with your steam generator?
PROBLEMS CAUSES SOLUTIONS
The steam generator does not switch on or
the iron indicator light and the «ON-OFF»
light are not lit up.
The appliance is not switched on.
Check that the appliance is plugged in
correctly to a working power socket and that
it is switched on. Press the «ON-OFF» button.
The «AUTO-OFF» system has activated after
30 minutes of non-use and has switched off
your steam generator.
Press the «ON-OFF» restart button located
under the control panel.
Water runs out of the holes in the soleplate.
The soleplate is not hot enough.
Wait for light on the iron and fabric selection
light to stop flashing to stop flashing before
activating the steam control.
The water has condensed in the pipes
because you are using steam for the first time
or you have not used it for a few minutes.
Press the steam button while holding your
iron away from the ironing board until the
steam starts to come out.
Water streaks appear on the linen.
Your ironing board cover is saturated with
water as it is not suited to the power of a
steam generator.
Ensure that you have suitable vented/mesh
ironing board.
White streaks come through the holes in
the soleplate.
Scale is coming out of the boiler because it is
not being rinsed regularly.
Rinse the collector (see § descaling your
steam generator).
Brown streaks come through the holes in the
soleplate and stain the linen.
You are using chemical descaling agents or
additives in the water for ironing.
Never add any products to the water tank
(see § what water may be used?).
Fabric fibres have accumulated in the holes of
the soleplate and are burning.
Clean the soleplate with a non-metallic
sponge. Vacuum the holes from time to time.
Your linen is not rinsed sufficiently or
you have ironed a new garment before
washing it.
Ensure linen is rinsed thoroughly to remove
any soap deposits or chemicals on new
garments which may be sucked up by the
iron and then deposited on the linen.
The soleplate is dirty or brown and may
stain the linen.
You are using starch.
Always spray starch on the reverse side of the
fabric to be ironed.
You are ironing at too high a temperature.
See our recommendations regarding
temperature control settings
There is no steam or there is little steam.
The water tank is empty (red warning light
flashing).
Fill the water tank and press the «OK» until
the light goes out.
The red «tank empty» button is flashing even
though the tank has been filled.
You have not pressed the «OK» restart button.
Press the «OK» restart button on the control
panel. Ensure the water tank is firmly clicked
into place.
Steam comes out around the collector.
The collector is not tightened correctly.
Tighten the collector but do not overtighten
it.
The collector seal is damaged.
Contact the Customer Relations Helpline
- see below
Steam or water is coming out from under
the appliance.
The appliance is faulty.
Stop using the steam generator and contact
the Customer Relations Helpline - see below.
The «Anti-Calc» button is flashing even
though the collector has been rinsed.
You have not pressed the “OK» restart button.
Press the «OK» restart button located on the
control panel.
The soleplate is scratched or damaged.
You have put your iron down on a metal iron
rest or ironed over zips or metal clasps.
Always stand the iron upright or on the iron
rest. Do not iron over zips or metal clasps.
Your have cleaned your soleplate with an
abrasive or metal pad.
See chapter «Cleaning the soleplate».
The red «tank empty» light is flashing and
the «ON-OFF» button does not work.
The appliance has been stored in a cold place
(approximately <10C°).
Unplug the appliance.
Wait 3 hours for the appliance to reach room
temperature.
Cleaning your steam generator
• Do not use detergent or descaling products for cleaning the soleplate base-unit.
• Never hold the iron or the base unit under the tap.
• Regularly clean the soleplate with a damp, non-metallic washing up pad.
• Clean the plastic parts of the appliance occasionally with a soft cloth.
Easy descaling of your steam generator
To extend the life of your steam generator and avoid scale on your ironing, your steam generator is equipped with
a built-in scale collector. This collector, located in the boiler tank, automatically removes the scale that forms inside.
• The Orange warning light flashes on the control panel after about 10 uses. This is the «anti-calc, boiler rinse» warning
light. You can continue to iron normally but remember to rinse the boiler first before the next time that you use it.
• Before proceeding, check that the generator is cool and unplugged for more than 2 hours.
• Lift the tab and fully unscrew the collector
To clean the collector, simply rinse it under running water to remove any scale it contains - You can also soak the
collector rod in white vinegar or lemon juice for a few hours to remove any stubborn scale stuck to the rod.
• Place the collector in its housing by screwing it in completely to ensure it is watertight but do not overtighten it
• Put the tab back in place
• Next time you use your appliance, press the «OK» button located below the control panel until the orange
«Anti-Calc» light goes out.
In addition to this regular maintenance, it is advisable to rinse the boiler tank out completely every 6 months or 25
uses, whichever is the sooner.
• Check that the steam generator is cold and has been unplugged for at least 2 hours.
• Place the steam generator on the edge of your sink and stand the iron upright.
• Lift the tab, unscrew the collector completely and remove it from the base unit.
• Hold your steam generator in an inclined position. Use a jug to fill the boiler with 1/4 litre of untreated tap water.
Shake the base unit gently for a few seconds and then empty it completely into the sink.
• Place the collector in its housing by screwing it in completely to ensure it is watertight but do not overtighten it.
• Put the tab back in place.
Next time you use your appliance, press the «OK» button located below the control panel until the orange
«Anti-Calc» light goes out.
«AUTO-OFF» System
• For your safety, the steam generator is fitted with an «AUTO-OFF» monitoring system, which is activated automatically
after approximately 8 minutes without use.
• Only the «ON-OFF» button flashes to indicate that the appliance is on standby.
• To reactivate the steam generator:
- Press the «ON-OFF» button.
- Wait for the «ON-OFF» button light to stop flashing before starting your ironing again.
• For your safety, after approximately 30 minutes of non-use, the «AUTO-OFF» system switches off your steam
generator. To start your ironing again, press the «ON-OFF» button.
Storing the steam generator
• Place the iron on the steam generator iron rest.
• Switch your steam generator off by pressing the «ON-OFF» button and unplug the appliance.
• Raise the retaining hoop over the iron until the protection system locks into place (audible click) – depending on model.
• Pull the cover over the iron until the protection system automatically locks (you will hear a «click») – depending on model.
• Press the power cord storage button so that the power cord automatically goes back into its storage space.
• Store the steam cord away in its compartment
• Leave the steam generator to cool before putting it away if you are storing it in a cupboard or a confined space.
• If you store your steam generator in a relatively cold place (approximately <10C°), put it in a warm place before
starting your ironing.
• Wait 1 hour for the iron to reach room temperature.*
• You can store your steam generator safely by carrying it by the iron handle.
*Depending on model
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