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Troubleshooting and FAQ’S
Please read the troubleshooting the details below before contacting Technical
Support for a repair or service. If you require any further information or if you’re
unable to solve a problem using this manual,please contact your closest
Customer Care Centre. For a list of all our Customer Care Centre’s please refer
to the back page of this manual.
MY JUICER DOES NOT OPERATE WHEN THE SWITCH IS IN THE ON POSITION
1. Make sure the power cord is properly secured into the power source and that
the switch is turned to the ‘on’ position.
2. Check the hopper is assembled correctly.
PLEASE NOTE: If the hopper has not been securely locked in place with the
arrows aligning, the appliance will not work for safety reasons. This is due to
a magnetic safety strip located inside the hopper which must align with the
matching magnetic strip inside the base.
3. Check that the appliance has been assembled according to the instructions
in this manual.
MY JUICER HAS STOPPED DURING OPERATION
If your juicer has stopped during operation, please check that the hopper is
correctly aligned with the base. If the alignment shifts during operation the
juicer will simply turn off. Turn your juicer off, reset the hopper and you should
be able to continue. The Oscar Neo Plus Slow Juicer has an automatic motor
cut off safety feature that will activate if the juicer is overloaded. This has been
designed to help prevent accidental damager and to help extend the life
of the machine. To reset your juicer take off the Hopper lid and remove any
ingredients in the juice bowl. If necessary switch the juicer into Reverse/REV to
unwind any fibre that is caught around the auger.
THE HOPPER WILL NOT OPEN
The Hopper opens in an anti-clockwise way. If the Hopper will not open easily,
try the following:
1. Allow your Oscar Neo Plus Slow Juicer to run without adding more ingredients
before turning off and attempting to remove the hopper.
2. Switch your juicer into reverse for a few moments to help dislodge any
remaining ingredients around the auger and feeding chute of the hopper.
PLEASE NOTE: The auger turns in a clockwise direction which is opposite of
the hopper. This may cause an unintentional tightening of the hopper and
result in difficulty releasing the hopper from the juicing bowl.
3. If using normal ‘reasonable’ force you are still unable to undo the Hopper,
please contact the Customer Service Centre.
THE BOWL SHAKES WHEN SQUEEZING.
A slight shaking of the motor while in operation is completely normal. Variations
beyond this depend on the fibre components of the ingredients. Hard or tough
ingredients such as carrots and beetroots may cause the bowl to shake more
than soft and juicy ingredients.
MY JUICE IS A LITTLE PULPY, HOW CAN I FIX THIS?
1. Make sure the yellow rubber plug/tongue is fully inserted into its slot. This
part is removable to assist with cleaning but is often not reinserted correctly. It
acts as a pressure point to ensure that the pulp is ejected from the pulp tube.
2. The outlet can sometimes get blocked if ingredients are fed too quickly into
the juicer. Please try slowing down the rate at which you insert product into
the juicer.
3. Try cutting ingredients into smaller pieces (3 to 5cm) so the vertical auger
will be able to fully crush and process before the next ingredient is fed in.
4. Fresh and refrigerated ingredients will have firmer fibres and greater water
content and will be less pulpy in constitution.
5. Over time, the silicon wiper blades may become blunt. Please contact the
Customer Care Centre or website for ordering replacement parts.
FAQ’S
DO I NEED TO REFRIGERATE FRUITS AND VEGETABLES BEFORE JUICING
THEM?
Apart from tasting better when juiced, refrigerated fruits and vegetables will
provide a higher yield of juice than room temperature product. This is because
the fibre in refrigerated product is firmer when chilled and consequently
provides more juice when crushed compared to a softer or warmer fruit or
vegetable, which may also be in a partial stage of dehydration (losing water
content).
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