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Troubleshooting
PROOF OF PURCHASE
To receive warranty retain receipt as proof of purchase. (Refer to back of booklet).
Goldair – New Zealand
Monday – Friday 8am-5pm
Phone +64 (0)9 917 4000
Phone 0800 232 633
Goldair – Australia
Monday – Friday 8am-5pm
Phone +61 (0)3 9336 4423
Phone 1300 465 324
SUPPORT AND TECHNICAL ADVICE
Problems
Reasons
Solutions
The air conditioner does
not work.
There
is no electricity.
Turn
it on after connecting it to
a
socket
with electricity.
The
water-full indicator will flash
.
Discharge
the water inside.
The
ambient temperature is
too
low
or too high
Recommend
to use the
machine
in
at the temperature of 7-35
℃
(
44-95 ℉).
In
cooling mode, the
room
temperature
is lower than
the
set
temperature; in
heating
mode,
the room temperature
is
higher
than the set temperature.
Change
the set temperature.
In
dehumidification mode,
the
ambient
temperature is low.
The
machine is placed in a
room
with
an ambient temperature
of
greater
than 17 ℃ (62 ℉).
The
cooling or
heating
effect
is not good
There
is direct sunlight.
Pull
the Curtain.
Doors
or windows are open
;
there
are a lot of people; or
in
cooling
mode, there are
other
sources
of heat.
Close
doors and windows.
The
filter screen is dirty.
Clean
or replace the filter screen
.
The
air inlet or outlet is blocked.
Clear
obstructions.
Loud
Noise
The
air conditioner is not
placed
on
a flat surface.
Put
the air conditioner on a
flat
and
hard place (to reduce noise).
Compressor
does not work.
Frost
production starts.
Wait
for 3 minutes until
the
temperature
is lowered,
and
then
restart the machine.
Overheat
protection starts.
The remote control does
not work.
The
distance between
the
machine
and the remote
control
is
too far.
Move
the remote control
closer
to
the air conditioner, and
make
sure
that the remote
control
directly
faces to the direction
of
the
remote control receiver.
The
remote control is not
aligned
with
the direction of the
remote
control
receiver.
Batteries
are dead.
Replace
batteries.
Displays
'E1'.
The
room temperature sensor
is
abnormal
.
Check
the room
temperature
sensor
and related circuitry.
Displays
'E2'
The
pipe temperature sensor
is
abnormal
.
Check
the pipe
temperature
sensor
and related circuitry.
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