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36
Only use this feature when instructed to do so by the call centre.
The transmission sounds similar to a fax machine, and so has no meaning except to the call
centre.
SMARTDIAGNOSIS™ can not be activated if the dishwasher does not power up.
If this happens, then troubleshooting must be done without SMARTDIAGNOSIS™.
If you experience problems with your dishwasher, call the Customer information centre.
Follow the call centre agent's instructions, and do the following steps when requested:
1. Press the Power button to turn on the dishwasher.
Do not press any other buttons.
2. When instructed to do so by the call centre, place the
mouthpiece of your phone very close to the Power button.
(Max. 10mm)
3. Press and hold the Delay Start button for three seconds, while
holding the phone mouthpiece to the icon or Power button.
4. Keep the phone in place until the tone transmission has nished.
This takes about 17 seconds, and the display will count down the time.
• For best results, do not move the phone while the tones are being transmitted.
• If the call centre agent is not able to get an accurate recording of the data, you may be
asked to try again.
• Pressing the Power button during the transmission will shut off the
SMARTDIAGNOSIS™.
5. Once the countdown is over and the tones have stopped, the machine will display END and
turn off automatically after a few seconds.
Resume your conversation with the call centre agent, who will then be able to assist you
using the information transmitted for analysis during the call to Customer information centre.
Using SMARTDIAGNOSIS
TM
TROUBLE SHOOTING GUIDE
NOTE
SMARTDIAGNOSIS function is available only for the products with a SMARTDIAGNOSIS mark.
If using a mobile phone with static option, the smart diagnosis function might not operate.
■ Smart Diagnosis is a troubleshooting feature designed to assist, not replace, the traditional
method of troubleshooting through service calls. The effectiveness of this feature depends
upon various factors, including, but not limited to, the reception of the cellular phone being
used for transmission, any external noise that may be present during the transmission, and the
acoustics of the room where the machine is located. Accordingly, LG does not guarantee that
Smart Diagnosis would accurately troubleshoot any given issue.
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