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17 18ninjakitchen.com
ONE (1) YEAR
LIMITED WARRANTY
The 1-Year Limited Warranty applies to purchases made from authorized retailers of SharkNinja
Operating LLC. Warranty coverage applies to the original owner and to the original product
only and is not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship for a
period of 1 year from the date of purchase when it is used under normal household conditions
and maintained according to the requirements outlined in this Owner’s Guide, subject to the
following conditions and exclusions.
What is covered by my warranty?
1. The original unit and/or non-wearable components deemed defective, in SharkNinja’s sole
discretion, will be repaired or replaced for up to 1 year from the original purchase date.
2. In the rare event that a replacement unit is issued, the warranty coverage ends 6 months
after the receipt date of the replacement unit or the remainder of the existing warranty,
whichever is greater. If the unit is replaced, SharkNinja reserves the right to replace the
unit with one of equal or greater value.
What is not covered by my warranty?
Our Customer Service/Product Specialists are available to provide all the warranty service
options available to you, including the possibility of upgrading to our VIP Warranty Service
Options for select product categories.
1. Normal wear and tear of wearable parts (including all blending vessels, lids, blades, and
blender base) which require regular maintenance and/or replacement to ensure the
proper functioning of your unit are not covered by this warranty.
2. Any unit that has been tampered with or used for commercial purposes.
3. SharkNinja will cover the cost for the customer to send the unit to us for repair or
replacement. A fee of $19.95 for return shipping costs will be charged at the time of
return shipment of the repaired or replacement unit.
4. Damage caused by misuse, abuse, or negligent handling, or damage due to mishandling
in transit.
5. Consequential and incidental damages.
6. Defects caused by or resulting from damages from shipping or from repairs, service, or
alteration to the product or any of its parts that have been performed by a repair person
not authorized by SharkNinja.
7. Products purchased, used, or operated outside of North America.
Problems with your unit/How to get service:
If your appliance fails to operate properly while in use under normal household conditions
within the warranty period, visit ninjakitchen.com for product care/maintenance self-help. Our
Customer Service and Product Specialists are also available at 1-877-646-5288 to assist with
product support and warranty service options.
How to initiate a warranty claim:
You can call 1-877-646-5288 to have a Customer Service Specialist assist you. Please note, you
must call 1-877-646-5288 to initiate a warranty claim. Return and Packing Instruction information
will be provided at that time.
For Customer Service hours, visit ninjakitchen.com.
Replacement parts are available for purchase at ninjaaccessories.com. For more information on
what are classified as wearable and non-wearable parts, visit ninjakitchen.com/warranty.
This warranty gives you specific legal rights, and you may also have other rights that vary from
state to state or province to province.
Some states or provinces do not permit the exclusion or limitation of incidental or consequential
damages, so the above may not apply to you.
TROUBLESHOOTING
GUIDE – CONT�
Why doesn’t my blender turn o?
• Press selected program to pause operation, or press power button to cancel
selected program. When blades have completely stopped spinning, remove the
pitcher from base by rotating it counterclockwise and lifting it up. Once the
pitcher is removed from the base, unplug the power cord from the outlet.
The lid seems to be on, but the programs will not run—what am I doing wrong?
• Place the lid on the pitcher, aligning the triangle symbol located on the lid with
the triangle symbol located on the pitcher’s handle. Press down on the handle
until you hear a click. The triangle symbols MUST be aligned for the lid to lock
into place and the unit to operate.
Why does my blender sometimes count up and other times count down?
• AUTO-iQ® programs are timed to finish on their own when the program is complete,
so the clock counts down until the program is finished. When using a Manual mode
(low or high) the clock will count up from 0 until the auto shuto is reached. or the
button for the currently running mode is selected again.
WARNING: To reduce the risk of shock and unintended operation, turn
power o and unplug unit before troubleshooting�
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