User Manual Philips 50PFT4509/12 Full HD LED TV

The fact that TV is not switching ON can be caused by different factors.

Proceed with the steps of the article below if one of the following scenarios occur:

● The front LED (standby) is not visible at all.

● The front LED (standby) remains steady ON (proceed with step 3).

● The front LED (standby) is OFF but blinks when a button on the remote control is pressed (proceed with step 3).

● The front LED (standby) is steady ON, but blinks when a button on the remote control is pressed (proceed with step 3).

1. Startup from standby
● Switch the TV ON with the button/joystick on the TV. The ON/OFF button can be found on the back or underneath the TV screen.

● Wait 2 minutes for the TV to start up. If no picture is visible, press the [Standby] button on the remote control.

If the TV will not switch ON, proceed with step 2.

2. Test a different electrical socket
Do not use power strips of any kind for this test. Directly connect the power cable of the TV into a different electrical socket.

Note: make sure the tested sockets are not faulty. Try a different electronic device to verify, for example, if the voltage of the power supply is sufficient.

3. Perform a power cycle
● Unplug all cables, accessories and devices from the TV. This includes a CAM module, if applicable.

● Wait for at least one minute (after the LED light has switched off).

● Replug the power cable without reconnecting any of the disconnected cables, accessories and devices. The TV screen stays black but the LED light pulses. When the LED light stays ON, and the TV does not automatically switch ON, the TV can be switched on with the “standby” button on the remote control.

If the TV does not start up, repeat the power cycle of step 3. If the TV remains unable to switch ON, go to step 4.

If the TV starts up, ensure to update the TV’s software to improve the TV’s functionality: Click here to visit the Philips support web page to find the latest software version and instructions to update the TV, or proceed with the the related article below; ”How to update the software of the TV?”.

4. Contact Philips TV Support
If the TV will not switch ON after the steps above, contact the dedicated Philips TV Support department.

The YouTube app was incorrectly installed or needs to be updated to a newer app version.
Since Google has deprecated the API v2 in April 2015, the old pre-installed Youtube app is no longer supported. YouTube currently has two apps available for Android TVs. The “YouTube for Google TV” (for 2014 Android TVs) and the “YouTube for Android TV” (for 2015 Android TVs).

To continue to use YouTube via the TV, the new YouTube app from the Google Play store should be installed.

If an error message “Connection error 410” appears on screen , continue from step 2 onwards.

1. Uninstall the incompatible app
If the “YouTube for Android TV” app is currently installed, uninstall it from the TV.
The currently installed app can be found via the Google Play store:

1:

● Select the button on the left of the Google play search field and press ‘OK’ on the remote to open the Google Play menu


2-4:
● Choose the ‘My apps’ option to view the list of installed apps
● Choose the currently installed YouTube app from the list
● Select the “Uninstall” option and press “OK” on the remote control

2. Update the pre installed app
Then, the Google TV app can be installed as follows:

1-3:

● Open the Google Play store on the TV
● Search for the app “YouTube for Google TV”

Note: If the pre-installed YouTube app has been manually disabled, the app needs to be re-enabled first. To do this, choose the green “Enable” button and press “OK” on the remote control. Afterwards proceed with the steps below.

● Select the white “Update” button and wait until the app has updated


4:
● If the update was successful, the former pre-installed icon will be changed into the new icon

3. Perform a hard reset
• Switch the TV OFF
• Unplug the power cable of the TV
• Wait for one minute (after the LED light has switched off) before the power cable is plugged in
• Switch the TV back ON

4. Done!
The Youtube app can now be used again.

Follow the steps below when the app content playback is interrupted or hangs, to verify the causes of the issue. When an error message is shown, please skip to the last paragraph of the article below about error messages.

1. Clear the Internet memory
Press “Home” button on the remote control of the television and select:
[Setup] > [Network] or [Network Settings] > [Clear Internet Memory] or [Clear App memory]

Or

Press “Settings” button on the remote control of the television and select:
[All settings] > [Network] > [Clear Internet Memory]

The cookies and browsing history will be deleted. A confirmation will not be shown. Verify is the video playback is working correctly.

2. Restart the TV
● Pull the TV's power plug from the power socket.
● Disconnect all devices from the TV.
● After at least two minutes, reconnect the power plug again, leaving the external devices disconnected.
● Switch the television on from standby with the power button.
● Reconnect the external devices if needed.

3. Refresh the App whitelist
For instructions how to refresh the TVs app whitelist see the related articles and click on the FAQ “What to do if an app cannot be opened via SmartTV dashboard? (refresh app whitelist)”

If options above do not resolve the problem reinstall the TV:
To find more instructions on how to reinstall the TV see the related articles.

Error messages
The app developer can show an error message within the app. Verify the shown error with the app developer for further assistance