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Customer Service en
13
Fault Cause and troubleshooting
The appliance is not
working.
The circuit breaker is faulty.
▶
Check the circuit breaker in the fuse box.
There has been a power cut.
▶
Check whether the lighting in your kitchen or other appliances are working.
The glass panel is not inserted correctly.
▶
Insert the glass panel carefully as far as it will go.
Liquid flows into the appliance.
▶
Pull out the mains plug or switch off the appliance at the circuit breaker in the fuse box.
▶
Empty the drip trays and remove the grease filters cartridges. →Page11
▶
Dry all accessible places.
▶
Leave the appliance flap open and restart the appliance only after 48hours.
▶
Insert the drip tray and the grease filters cartridges.
The glass panel is removed, and the appliance has been operated.
▶
Insert the glass panel and disconnect the appliance from the power supply for ap-
prox.oneminute.
The appliance flap
does not close com-
pletely.
An object is jammed in the appliance.
▶
Disconnect the appliance from the electricity.
▶
Carefully open the flap and remove the object that has become jammed.
▶
Close the flap carefully.
▶
Connect the appliance to the power supply.
The button illumina-
tion does not work.
The control unit is faulty.
▶
Call the after-sales service.
→"Customer Service", Page13
The lighting does not
work
1
.
Different causes are possible.
▶
Call the after-sales service.
→"Customer Service", Page13
▶
Defective LED lights may be replaced by the manufacturer, their customer service or a
qualified technician (electrician) only.
The top two LEDs
flash in the left-hand
control panel (7).
The grease filters are saturated.
▶
→"Cleaning grease filters in the dishwasher", Page11
The bottom two LEDs
flash in the left-hand
control panel (6).
The odour filters are saturated.
▶
Change the odour filter.
HomeConnect is not
working correctly.
Different causes are possible.
▶
Go to www.home-connect.com.
12 Customer Service
If you have any queries on use, are unable to rectify
faults on the appliance yourself or if your appliance
needs to be repaired, contact Customer Service.
Function-relevant genuine spare parts according to the
corresponding Ecodesign Order can be obtained from
Customer Service for a period of at least 10 years from
the date on which your appliance was placed on the
market within the European Economic Area.
Note:Under the terms of the manufacturer's warranty
the use of Customer Service is free of charge.
Detailed information on the warranty period and terms
of warranty in your country is available from our after-
sales service, your retailer or on our website.
If you contact Customer Service, you will require the
product number (E-Nr.) and the production number
(FD) of your appliance.
The contact details for Customer Service can be found
in the enclosed Customer Service directory or on our
website.
1
Depending on the appliance specifications
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