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13
Troubleshooting
PROBLEM CAUSE AND SOLUTION
The freezer doesn’t work.
Check that the freezer is plugged and connected to power.
Check if the temperature control knob is in working area.
Check if there is power failure or tripping circuit.
Odor
Odorous foods should be closely wrapped.
Check if there are rotten foods in the freezer.
Check if the interior of the freezer needs to be cleaned.
Long-term operation of
compressor
It is normal that the freezer operates for longer time in summer.
Too much food is put in the freezer at one time. Reduce the food quantity.
Put the foods into the freezer until cooled completely.
Do not open the freezer door frequently.
Check if there is thick frost layer, if so, defrost the freezer.
The illuminating light
does not shine.
Check if the freezer is connected to power or if the illuminating light is
damaged.
The freezer door can not
be properly closed.
Ensure there are no obstructions preventing the door closure.
Check if the door compartments and shelves are correctly in place.
Check if the door seal is not warped or torn.
Check if the appliance is level.
Loud noises
Check if the oor is at, if the placement of freezer is stable and if the
freezer accessories are properly placed.
Transient difculty in
door opening
After refrigeration, there will be pressure difference between the inside
and outside of the freezer to result in transient difculty in door opening.
This is normal.
Enclosure heat
Condensation
It is normal when the ambient humidity is high. Wipe the freezer
enclosure with a dry towel.
Airow sound /Buzz
Airow sound is normal and will not affect the cooling effect.
Buzz will be generated by running compressor especially when starting up
or shutting down the appliance. This is normal.
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