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21
English
EN
8 Troubleshooting
Warning
• Never remove the casing of this apparatus.
To keep the warranty valid, never try to repair the
system yourself.
If you encounter problems when using this
apparatus, check the following points before
requesting service. If the problem remains
unsolved, go to the Philips web site (www.philips.
com/welcome). When you contact Philips, ensure
that the apparatus is nearby and the model
number and serial number are available.
No power
• Make sure that the AC power plug of the
speaker is connected properly.
• Make sure that there is power at the AC
outlet.
• Check whether the speaker is in standby
mode (see ‘Connect power and switch on’
on page 6).
No sound
• Check whether the speaker is muted or
the streamed music is still buffering. The
system status indicator blinks green when the
speaker is muted or during music buffering. If
the speaker is muted, adjust volume on the
SpeakerSet app or on SW700M directly.
• Check the Wi-Fi network connection. Set up
the network again if needed (see ‘Connect
SW700M to your home Wi-Fi network’ on
page 8).
• If there is no sound from a speaker in a
group, check whether the speaker is out of
range. You can check whether the wireless
connection of the speaker is poor on the app
screen directly.
No response from the speaker
• Restart SW700M, and then set up the Wi-Fi
network for SW700M again (see ‘Connect
SW700M to your home Wi-Fi network’ on
page 8).
• Disconnect and reconnect the AC power
plug to switch on the speaker again.
• If there is no sound from a speaker in a
group, check whether the speaker is out of
range. You can check whether the wireless
connection of the speaker is poor on the
app screen directly.
How can I recongure the Wi-Fi settings?
• Reset the speaker (see ‘Restore factory
settings’ on page 17), and then congure
the Wi-Fi settings again (see ‘Connect
SW700M to your home Wi-Fi network’ on
page 8).
Occasional breaking of music streaming
Do one or all of the following:
• Move SW700M closer to your Wi-Fi
router.
• Remove any obstacles between SW700M
and your Wi-Fi router.
• Avoid using Wi-Fi channel which is
overlapped by the nearby Wi-Fi network.
• Check if your network speed is fast enough
(in cases where multiple devices share the
same router, the wireless performance may
be affected). Turn off the other devices
connected to your home router.
• Enable the Quality of Service (QoS)
option (if available on the Wi-Fi router).
• Turn off other Wi-Fi routers.
No response from the speaker
• Restart SW700M, and then set up the
Wi-Fi network for SW700M again (see
‘Connect SW700M to your home Wi-Fi
network’ on page 8).
• Disconnect and reconnect the AC power
plug to switch on the speaker again.
• If there is no sound from a speaker in a
group, check whether the speaker is out of
range. You can check whether the wireless
connection of the speaker is poor on the
app screen directly.
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